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Food & Beverage Supervisor
The Oaklander, an Autograph Collection Hotel
Pittsburgh, PA
Support food service operations across the hotel as needed.
Added just now
Program Director, NY Medicaid Provider Services
Acentra Health, LLC
UNAVAILABLE · UNAVAILABLE, NY · Albany, NY · West New York, NJ · UNAVAILABLE, NJ · Glenville, CT · Byram, CT
…cross-functional leadership. You will coordinate program activities across operations, technology, project management, business analysis, testing, training, and other functional areas to…
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Assistant Store Manager
Ross Stores, Inc.
Summerville, SC
…merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the…
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Assistant Store Manager
Ross Stores, Inc.
Humble, TX
…merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the…
Added just now
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Transportation Clerk
Randstad USA
Jefferson, GA
- $20 to $22.5 USD / hour
…immediate impact. You will play a crucial role in our daily operations, ensuring the seamless movement of goods while developing your skills in a fast-paced environment. If you have a great…
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TDEM County Liaison Officer, Denton
Texas Division of Emergency Management
Denton, TX
…organizations, or the public. Assists with supporting local emergency operations centers (EOCs) or Disaster District Emergency Operations Center (DDEOCs) during planned and unplanned…
Added 1 min ago
Material Handler - Hiring Now! - Joliet IL
RJW Logistics Group
Joliet, IL
Coordinate paperwork with drivers after normal dispatch operations are finished for the day.
Added 1 min ago
NO
Associate, Brand Marketing
Nestle Operational Services Worldwide SA
Bridgewater, NJ
- $105,162.21 to $151,352.65 USD / year
Additionally, the Associate collaborates across Marketing, Market Access Marketing, Sales Operations, Finance, and Supply Chain to efficiently execute marketing operations, optimize digital…
Added 1 min ago
MA
Food & Beverage Associate (Part-time)
Midtown Athletic Clubs
Rochester, NY
- $17.5 USD / hour
- Part-time
Midtown is looking for a friendly and driven part-time Food & Beverage Associate to enhance our stellar restaurant experience.
Added 1 min ago
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Storeroom Attendant
Staffmark
East Peoria, IL
- $17 USD / hour
…opportunity lets you handle materials safely, support warehouse operations, and help ensure inventory reaches the right place at the right…
Added 1 min ago
S
Warehouse Production Associate
Staffmark
Van Wert, OH
- $17.5 to $18.5 USD / hour
Looking for Warehouse Production Associate jobs in Van Wert where hard work drives every shift? This opportunity lets you help manufacture quality products, support production goals, and…
Added 1 min ago
Final Assembly Technician
Staffmark
Little Rock, AR
“They found me a good job with decent pay. Nice, clean environment and big on safety.” -Staffmark Associate
Added 1 min ago
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Metal Finishing Plater
Staffmark
Alexandria, MN
- $20.13 USD / hour
…support production goals, and contribute to a team that keeps operations running safely and…
Added 2 mins ago
Childcare Assistant Director
Sunshine House
Peachtree Corners, GA
Up to 95% FREE tuition for CDA, associate's, bachelor's or master's programs with the TEACH program. Eligible bonuses could push the amount of funding to over 100%.
Added 2 mins ago
O
Environment, Health, Safety and Sustainability (EHSS) Coordinator Nights
Orbia
Salt Lake City
- $28 USD / hour
If you're passionate about workplace safety, enjoy working in a manufacturing environment, and want to make a meaningful impact on employees and operations, we'd love to hear from you.
Added 2 mins ago
Full Motion Video Technician (C4ISR FMV)
GD Information Technology, Inc.
United States
…with mission partners. Supports coalition combined collection operations, CONOPS and battlespace transits through the dissemination of allocated ISR derived FMV. Maintains current deployed…
Added 3 mins ago
Distribution Center Facility Maintenance Supervisor (Franklin, KY.)
Tractor Supply Company
Franklin, KY
This role partners Operations, Safety, and Engineering Teams to minimize downtime, improve system reliability, and support the overall success of the distribution center. The Facility…
Added 3 mins ago
Barista
Avera McKennan
Sioux Falls, SD
Associate's or equivalent from two-year college or technical school
Added 3 mins ago
Merchant Services Analyst
HHM Hotels (Camp Hill Corporate Office)
Camp Hill, PA
…processors, communication with upper management, and supporting field…
Added 3 mins ago
TS
Bakery Product Development & Merchandising Manager Bilingual
Talpa Supermercados
Stone Mountain, GA
- $75,000 to $90,000 USD / year
…innovation, recipe standardization, merchandising strategies, and associate training across multiple store…
Added 3 mins ago
TS
Hot Deli Product Development & Merchandising Manager
Talpa Supermercados
Stone Mountain, GA
- $75,000 to $90,000 USD / year
Reports To: Director of Operations or Designated Operations Leader
Added 4 mins ago
Patient Care Technician Med Surg
Ascension
Middleburg, FL
Maintain precise patient records and uphold a clean, organized, and fully-stocked environment to ensure seamless clinical operations.
Added 4 mins ago
Linen Services Assistant
Ascension
Waco, TX
Manage end-to-end linen operations by collecting, sorting, laundering, and folding apparel and linens while strictly adhering to infection control guidelines.
Added 4 mins ago
Insurance Supt Associate
Thrivent Financial for Lutherans
Nashville, TN
…customer accounts and insurance needs and supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing…
Added 5 mins ago
Sales Associate
ACE Cash Express
Harlingen, TX
…fullest, and we celebrate their commitment to making our store operations…

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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