Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Mental Health Therapist ($2,000 SIGN ON BONUS)
KVC Health Systems
Ashland, KY · Morehead, KY
Valid driver’s license and auto insurance; Professional license as determined by degree (ie CSW, LPCA)
Added 2 mins ago
Intermediate Epic Healthy Planet Certified Clinical Analyst
Team Member Services
Remote, United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
ED
Desktop Support Technician - Rolling Meadows, IL
EPIQ DESIGN SOLUTIONS, LLC.
Rolling Meadows, IL
- $26.5 to $33.65 USD / hour
Document internal procedures and resolutions to common issues.
Added 3 mins ago
Phlebotomist
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Registered Nurse
Adventist Midwest Management Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Registered Nurse
Adventist Midwest Management Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Med Surg Ortho RN Nights
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Labor and Delivery RN
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
RN Emergency Department
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Registered Nurse Vascular Access
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Registered Nurse High Risk OB Nights
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
TM
Registered Nurse High Risk OB Full Time Days
Team Member Services
United States
- Full-time
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 3 mins ago
Registered Nurse Emergency Department Nights
Team Member Services
United States
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Added 4 mins ago
CL
Matter Intelligence Manager
Cooley LLP
NY · Washington, DC · CO
- $140,000 to $170,000 USD / year
…products. The role implements the strategic direction set by the Associate Director of Intelligence Strategy & Transformation, and collaborates closely with practice group attorneys to…
Added 4 mins ago
CL
Intelligence Transformation Manager
Cooley LLP
NY · Washington, DC · CO
- $175,000 to $225,000 USD / year
…Intelligence Transformation Manager and the team of analysts document the what and explore the how, producing well-structured requirements and lightweight prototypes that the Data Products…
Added 5 mins ago
Accounts Payable & Purchase of Service Accountant
LifePath Inc.
Greenfield, MA
We offer excellent benefits including generous PTO, medical/dental/vision insurance, Flex spending, EAP, 401k, and more! 6% pay differential for applicable bilingual skills upon…
Added 6 mins ago
DevOps & Systems Engineer
Safepoint MGA, LLC
Temple Terrace, FL
…application issues. Participate in root-cause analysis and document remediation…
Added 7 mins ago
FI
Community & Business Banker
First Interstate BancSystem
Denver, CO
- $28.19 to $43.74 USD / hour
…Wealth Management - fully embracing and utilizing 360 View to document referrals and other client…
Added 8 mins ago
Actuary Modeler
FIS Management Services LLC
United States
…continued enhancement of the US actuarial libraries within the FIS Insurance Risk Suite (Prophet) solution. You will help enhance Prophet’s modeling capabilities to address evolving…
Added 8 mins ago
Registered Nurse Triage Pediatric Urology
Ascension
Austin, TX
Document clinical encounters thoroughly to maintain accurate records and support seamless continuity of care.
Added 8 mins ago
TT
Retail Loss Prevention Associate II
The TJX Companies Inc
Plainview, NY
- $17 to $18.6 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 8 mins ago
MO
Loss Prevention Associate II
Marmaxx Operating Corp
Philadelphia, PA
- $13.75 to $18.6 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 8 mins ago
TT
Retail Loss Prevention Associate II
The TJX Companies Inc
Langhorne, PA
- $13.75 to $18.6 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 8 mins ago
XRay Tech
Ascension
Round Rock, TX
Coordinate with the interdisciplinary team to monitor patient safety and document clinical history within the Electronic Health Records (EHR) system.
Added 8 mins ago
TT
Retail Loss Prevention Associate II
The TJX Companies Inc
Hauppauge, NY
- $17 to $18.6 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Apply About employer

Report this job