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Senior Analyst, Regulatory Program Management – Immunology
Janssen Research & Development, LLC Legal Entity
Spring House, PA · Horsham, PA · Cambridge, MA · La Jolla, CA · Raritan, NJ · Titusville, NJ
We are searching for the best talent for a Senior Analyst, Regulatory Program Management – Immunology. This position can be located in Spring House, PA; Horsham, PA; Titusville, NJ;…
Added just now
Finance Analyst - Hilton Chicago
Hilton
Chicago, IL
The Finance Analyst will perform activities to support the Accounts Receivable, Accounts Payable, Payroll and General Accounting functions. The Analyst will participate in the development…
Added 2 mins ago
Safety Investigations Analyst, Middle Mile Investigations
Amazon.com Services LLC
Nashville, TN
…individuals. Amazon is currently looking for a Safety Investigations Analyst to join Middle Mile Investigations (MMI) within NAST Safety and…
Added 2 mins ago
Safety Investigations Analyst, Middle Mile Investigations
Amazon.com Services LLC
Nashville, TN
…individuals. Amazon is currently looking for a Safety Investigations Analyst to join Middle Mile Investigations (MMI) within NAST Safety and…
Added 2 mins ago
Safety Investigations Analyst, Middle Mile Investigations
Amazon.com Services LLC
Nashville, TN
…individuals. Amazon is currently looking for a Safety Investigations Analyst to join Middle Mile Investigations (MMI) within NAST Safety and…
Added 3 mins ago
Billing Specialist III
National Student Clearinghouse
Herndon, VA
Support the Senior Financial Analyst and broader Finance team by preparing billing-related analyses, reconciliations, and reporting that contribute to revenue review and month-end close…
Added 3 mins ago
Senior Analyst, Derivatives Trade Operations | PGIM Investment Operations ( Hybrid/ Newark, NJ)
PGIM, Inc.
Newark, NJ
Investment Management - Investment Operations
Added 5 mins ago
CO
Administrative Services Analyst I/ll-TTC
County of Riverside
Riverside, CA
- $35.96 to $47.73 USD / hour
The Riverside County Treasurer-Tax Collector is seeking an Administrative Services Analyst I/II who will be assigned to the Human Resources Unit.
Added 5 mins ago
CO
IT Business Systems Analyst I
County of Riverside
Riverside, CA
- $36.59 to $49.57 USD / hour
The County of Riverside's Auditor-Controller's Office (ACO) seeks a IT Business Systems Analyst I who will be assigned to their location in Riverside.The incumbent for this position will…
Added 6 mins ago
Network Analyst II
Texas A&M University - Texarkana
Texarkana, TX
…University’s enterprise network infrastructure. . The Network Analyst II supports the operation, configuration, maintenance, monitoring, and security of campus wired and wireless networks,…
Added 7 mins ago
Senior Program Analyst, F-35 T&E
Serco USA
Crystal City, VA
Serco is excited to continue our support for the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition…
Added 7 mins ago
2027 Corporate Access Analyst (Marketing) - NYC 1
Scotiabank
New York City, NY
Summer Analyst will have access to the Global Banking and Markets Learning Program – frequent interactive learning sessions led by our experienced professionals. Summer Analyst will also…
Added 8 mins ago
Analytic Outreach (AO) Division Program Analyst
Amentum
Arlington, VA
Amentum seeks an Outreach Analyst to support a fast-paced program at the intersection of national security, international affairs, and public-private engagement.
Added 8 mins ago
HR Analyst II
Amentum
Fort Belvoir, VA
Amentum is seeking an HR Analyst II to join our team at Ft. Belvoir. This position provides contractual support to the DOD client in the manpower and human resources programs for all client…
Added 8 mins ago
Analyst/Sr Analyst, Risk Management Claims
United States
A Claims Analyst is responsible for prompt and effective investigation, evaluation and resolution of claims covered by American Airlines Group Inc.’s insurance programs. Monitor and…
Added 9 mins ago
CP
External Manufacturing Analyst
Cosette Pharmaceuticals Inc.
Bridgewater
- $80,000 to $100,000 USD / year
As the External Manufacturing Analyst, you will support the day-to-day oversight of Cosette's contract manufacturing and packaging partners supporting the Brand Portfolio. Working closely…
Added 9 mins ago
Treasury Analyst, FX
Herbalife
Torrance, CA
…into decisions that make a real difference? As our Treasury Analyst, you'll play a key role in protecting the company from global foreign exchange risk. You'll identify exposures, recommend…
Added 9 mins ago
IT ERP Systems Analyst
Firstmark Aerospace Corp
Creedmoor, NC
As an IT ERP Systems Analyst at Ontic, you'll play a key role in supporting and improving the enterprise applications that keep our manufacturing and business operations running. Based…
Added 10 mins ago
Sr. Analyst- Pro Business Intelligence
HOME DEPOT U.S.A., INC.
United States
The Sr. Analyst, Pro Experience - Pro Business Intelligence will support the Home Depot Pro’s strategic growth initiatives. As part of the Enterprise Pro team, the Sr. Analyst Pro…
Added 10 mins ago
FC
Underwriter I - CRE Analyst Development Program (Santa Monica, CA)
First Citizens Bank
Santa Monica, CA
- $36.06 to $43.27 USD / hour
The Real Estate Finance Group within First Citizens Bank is hiring an Underwriting Analyst to participate in the Commercial Bank Analyst Development Program. Real Estate Finance maintains…
Added 10 mins ago
LC
Digital Forensic Technician
Lexington County Sheriff's Department
Lexington, SC
- $26.29 to $28.4 USD / hour
Experience using, troubleshooting, repairing, or supporting computers, mobile devices, software, or other technology; experience with data management or information technology.
Added 10 mins ago
DO
Client Support Desk Lead
Department of Pesticide Regulation
CA
- $6,513 to $10,537 USD / month
…and accelerating a statewide transition to sustainable pest management? The Department of Pesticide Regulation (DPR) could be the place for…
Added 10 mins ago
DO
Analyst I
Department of Corrections & Rehabilitation
CA
- $3,861 to $6,276 USD / month
This advertisement is for an Analyst I/II position Located at Calipatria State Prison in Calipatria CA, Imperial County. Please indicate the position number on your application:…
Added 11 mins ago
Bank Secrecy Act Analyst - Compliance Department
Dade County Federal Credit Union
Doral, FL
The Bank Secrecy Act Analyst is responsible for administering all aspects of the Bank Secrecy Act Compliance Program. This position performs various quality control reviews and monitoring…
Added 12 mins ago
Consulting Analyst
NFP Corp
Chicago, IL
Wealthspire Institutional brings together a network of affiliated firms that provides institutional advisory, wealth management, institutional advisory, and business management services to…

Guidehouse Digital, LLC

Technical Support Analyst

VA, United States

$49,000 to $81,000 USD / year

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Job details

Pay: $49,000 to $81,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Family:

User Support

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Serve as the first point of contact for customers seeking technical assistance via phone, email, from our Salesforce ticketing systems.
Troubleshoot and resolve user access, account management, MFA, password reset, and application-related issues in accordance with established service level agreements (SLAs).
Document, categorize, prioritize, and track incidents and service requests through the Salesforce ticket management system.
Escalate complex issues to Tier III, Partner Services or Operations teams while maintaining ownership and communication with customers.
Provide excellent customer service by delivering timely, professional, and accurate support to federal agencies, grantees, and internal stakeholders.
Follow standard operating procedures (SOPs), knowledge base articles, and security policies when resolving customer inquiries.
Assist with user account provisioning, modification, deactivation, and access recertification activities.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and maintaining knowledge articles.
Participate in team meetings, training activities, quality assurance reviews, and operational initiatives.
Support special projects, system releases training, testing activities, and high-priority incidents as required.

What You Will Need:

High school diploma or equivalent (Bachelor's degree preferred).
THREE (3) years of experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
Experience working with ticketing systems such as Salesforce, Jira, Amazon Connect or similar platforms.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to delivering high-quality customer service.
Experience documenting incidents and maintaining accurate records.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to work independently and collaborate in a team environment.
Must be able to obtain and maintain any required government clearance or background investigation, if applicable.

What Would Be Nice To Have:

Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
HDI Support Center Analyst (HDI-SCA), ITIL Foundation, CompTIA A+, Network+, Security+, or similar certifications.
Experience supporting federal government customers or grant management systems.
Familiarity with identity and access management processes, MFA technologies, and account provisioning practices.
Experience with Salesforce Service Cloud or other CRM-based support platforms.
Experience creating and maintaining knowledge base articles, SOPs, and user documentation.
Exposure to performance metrics such as SLA attainment, first-contact resolution, customer satisfaction (CSAT), and ticket quality reviews.
Experience supporting remote users in a hybrid or virtual work environment.
Bilingual communication skills are a plus.

The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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