Jobs in the United States

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Added 10 mins ago
WA
Service Supervisor
Westdale Asset Management
Aurora, CO
- $35 to $39 USD / hour
…Supervisor, you will be responsible for maintenance operations on the property. Our ideal candidate has the necessary skills to complete maintenance and repairs for vacant and occupied…
Added 10 mins ago
C
Organizational Design Consultant/Manager
CBRE
Denver, CO
- $110,000 to $125,000 USD / year
…Design, Change & Transformation practice, we are seeking a manager-level consultant who is passionate about helping organizations evolve, transform, and perform at their…
Added 10 mins ago
Financial Consulting Manager - Real Estate Accounting
RSM US LLP
Denver, CO
…practice is looking for skilled professionals to join us at the Manager level. RSM's Real Estate FaaS blends the best of both worlds by providing candidates with all the career growth…
Added 10 mins ago
Customer Success Advocate - Northwest
Motorola Solutions, Inc.
Denver, CO
…everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer…
Added 10 mins ago
Sr. Product Manager
Motorola Solutions, Inc.
Denver, CO
Added 10 mins ago
Home Health Social Worker - PRN
CenterWell
Colorado Springs, CO
The Medical Social Worker, reporting to the Clinical Manager, participates in the interdisciplinary care provided to home health patients. You will function to evaluate and develop a plan…
Added 30 mins ago
CO
Police Officer – Certified/Police Officer/Senior Police Officer - Lateral
City of Westminster, CO
Westminster, CO
- $38.82 to $57.51 USD / hour
…Police Officers are responsible for the protection of life and property, detection and prevention of crime, apprehension of criminals, and enforcement of laws and ordinances in a designated…
Added 1 hour ago
AU
TES Forest Management Assistant
Auburn University
Auburn University, AL
- $10 USD / hour
…Auburn, and Crooked Oaks to assist with events, tours, and property hosting. Additional duties include supporting the AU Forestry Manager with cleaning and organizing facilities such as the…
Added 1 hour ago
AU
Security Officer Flex Processing Plant
Allied Universal
Shelby, MI
- $18.29 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 hour ago
SC
Maintenance Technician - Part Time
Sun Communities
Romulus, MI
- $19 to $20 USD / hour
- Part-time
…maintenance repairs and are responsible for cleanliness and upkeep of property grounds, facilities, streets, equipment, and various utility systems. Maintenance Technicians provide…
Added 1 hour ago
Assistant Community Manager- Carriage Place Apartments- Pontiac, MI
KMG Prestige
Pontiac, MI
KMG Prestige is seeking an Assistant Community Manager in Pontiac, MI who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive…
Added 1 hour ago
Senior Insurance Product Manager - Multiline Underwriter (remote US Residency)
AF Group
Kalamazoo, MI
SUMMARY:nnThis is an exciting opportunity for a seasoned commercial property and casualty professional to shape product strategy, drive new market development, and influence meaningful…
Added 1 hour ago
Manager, Investigations and New Product Security
Ford Motor Company
Dearborn, MI
The Manager, Investigations & New Product Security leads an integrated security team responsible for protecting the company’s people, information, products, facilities, and operations. The…
Added 1 hour ago
Senior Insurance Product Manager - Multiline Underwriter (remote US Residency)
AF Group
Lansing, MI
SUMMARY:nnThis is an exciting opportunity for a seasoned commercial property and casualty professional to shape product strategy, drive new market development, and influence meaningful…
Added 1 hour ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Added 2 hours ago
Oncology Customer Team Leader (District Sales Manager) - Northwest District
Merck
Santa Fe, NM
…collaborative team. As an Oncology Customer Team Leader (District Sales Manager), you will manage and lead a team of Oncology Sales Representatives/Specialists that partner with customers…
Added 3 hours ago
Director, Product Operating Model & Agile Coaching Lead
Nationwide Mutual Insurance Co.
OH
…operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Greater Landover, MD
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Charlottesville, VA
- $21 to $26 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Richmond, VA
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Baltimore, MD
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Leesburg, VA
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Springfield, VA
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Silver Spring, MD
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…
Added 3 hours ago
AP
Pest Control Service Technician
American Pest
Washington, DC
- $21 to $27 USD / hour
…causing pest problems, and help customers protect their health &…

Guesty

Shield Program Lead

Remote, United States

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Job details

Experience: 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Posting language: English

Original job description

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Shield Program Lead to take end-to-end ownership of the operations and ongoing performance of Guesty Shield globally. You will lead the internal claims team, manage commercial relationships with insurers and program partners, and ensure customers receive a reliable experience from enrollment through claims resolution and payment. You will drive improvements in customer retention, operational efficiency and program profitability, while leading new product launches and improvements alongside Product and other internal teams. This is a hands-on role for someone with experience in the short-term rental/vacation rental industry who can manage people, lead commercial discussions and follow through on operational details.

Responsibilities

Program Operations

Own the day-to-day operation of Shield across all active markets, with clear processes, accountability and consistent service delivery.
Establish reporting, controls and escalation procedures, and resolve recurring operational issues.
Drive automation and process improvements that enable the program to scale efficiently.
Maintain visibility into program performance, risks and action plans.

Team Leadership and Claims Oversight

Manage and develop the internal claims team, including workload allocation, coaching, performance management and quality assurance.
Oversee the claims journey from submission through decision and payment of approved claims, in coordination with insurers and claims partners.
Establish and monitor service levels, ensuring timely customer communication and payment.
Resolve overdue claims and complex escalations, holding partners accountable for agreed commitments.
Ensure claims are handled accurately and consistently with applicable coverage terms.

Customer Retention

Own Shield retention performance and lead initiatives to reduce churn in partnership with Customer Success.
Identify cancellation drivers and early signs of dissatisfaction, and translate findings into corrective actions.
Address retention issues related to pricing, coverage, claims experience and service delivery.
Distinguish Shield-specific cancellations from broader Guesty churn, and monitor reductions in coverage among existing customers.

Commercial Partnerships and Program Economics

Own ongoing relationships with insurers, claims administrators and other program partners.
Lead commercial discussions, renewals, performance reviews and escalations, coordinating with Finance and Legal.
Negotiate improvements to commercial terms, service levels and operating processes.
Track program revenue, margins and operating costs with Finance, and identify opportunities to improve profitability while maintaining service and coverage quality.
Manage partner transitions and ensure continuity of service.

Requirements

Must

Prior experience in the short-term rental (STR) / vacation rental industry, with a strong understanding of property manager operations, guest-related damage and protection needs.
5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Proven experience directly managing and developing an operational team.
Experience managing insurers or insurance partners, including commercial negotiations and service performance.
Strong understanding of claims workflows, customer service and operational controls.
Commercial and analytical judgment, with the ability to use data to improve retention, profitability and service quality.
A track record of leading cross-functional initiatives from planning through implementation.
Strong communication, negotiation and problem-solving skills.
Ability to work across markets and time zones and take ownership in a fast-moving environment.

Preferred Qualifications

Experience in embedded insurance or property protection programs.
Experience managing international programs and partner relationships.
Experience implementing workflow automation, operational dashboards or claims management systems.

**Please note that this is a Remote position** __________________________________________ Compensation range: 120-140K OTE annually *Exact compensation may vary based on skills, experience, and location.*-

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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