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Added 3 mins ago
Clinical Database Analyst/Programmer - term limited
University of Michigan
Ann Arbor, MI
Under the direction of the HMS Data Manager, you will lead the development, continued enhancement, and ongoing maintenance of the applications and data infrastructure that support three HMS…
Added 3 mins ago
Administrative Specialist Associate
University of Michigan
Ann Arbor, MI
Assist Program Manager in daily operations including, onboarding, training, and off-boarding of staff, purchasing equipment, ordering supplies, management of user groups.
Added 3 mins ago
Cont Improvement Spec Lead (underfill senior)
University of Michigan
Ann Arbor, MI
NOTE: This position is embedded in the Department of Internal Medicine and reports to the Manager of the Department's Clinical Experience and Quality program. This position may be filled at…
Added 3 mins ago
Fire, Safety, and Health Building Inspector
University of Michigan
Ann Arbor, MI
Program Manager for Student Life Fire Protection Systems including Hoods, Ansul, internal fire doors, individual smoke detectors, fire suppression, and Fire code compliance. Generate and…
Added 9 mins ago
Alternate Dispute Resolution Manager
Bonneville Power Administration
Portland, OR
…Administration (BPA). As an Alternative Dispute Resolution Manager, you will champion a collaborative workplace culture by leading agency-wide mediation and conflict prevention initiatives.…
Added 9 mins ago
D
District Manager
Driveline
Portland, OR
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 9 mins ago
Relationship Manager - Government Sales
Fiserv
Salem, OR
As a Relationship Manager on the Government Solutions team, you will lead strategic management for new clients, crafting sales plans and selling an innovative suite of payment and…
Added 10 mins ago
Lead Customer Service Representative
Circle K
Beaver Falls, PA
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
Added 23 mins ago
Program Manager
Amentum
Colorado Springs, CO · Chantilly, VA
Amentum is seeking a Program Manager to join our team to support the USSF COBRA DANE Operations and Sustainment (CDOS) in Colorado Springs, CO.
Added 37 mins ago
SF
Production Manager Trainee 1
Smithfield Foods
Yuma, CO
- $31,533 USD / year
Responsible for progression in the Manager Training development program. Reports any issue that interferes with completion of development program to Human Resources.
Added 37 mins ago
TT
Manager, Regulatory Affairs Strategy
Travere Therapeutics
Denver, CO
- $116,000 to $151,000 USD / year
The Manager, Regulatory Affairs provides regulatory leadership and execution support for late-stage development programs and contributes to the implementation of global regulatory…
Added 37 mins ago
SI
Senior Manager, Solution Engineering Enablement
Snowflake Inc.
Denver, CO
- $188,000 to $246,700 USD / year
Snowflake, the company that delivers the Data Cloud to Mobilize the World's Data, is actively seeking a Manager, Sales Engineering Enablement Business Partners. In this leadership role, you…
Added 39 mins ago
Architectural Project Manager
Colliers Engineering & Design
Seattle, WA
Our new Architectural Project Manager will lead project teams through all phases of project execution including contract management, design, documentation, permitting, and construction…
Added 39 mins ago
Architectural Project Manager - Food & Beverage
Colliers Engineering & Design
New York, NY
Our new Architectural Project Manager will lead project teams through all phases of project execution including contract management, design, documentation, permitting, and construction…
Added 43 mins ago
Lead Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Castle Point, NY
Added 43 mins ago
Global Accounts Program Manager
AVI SPL LLC
KEW GARDENS, NY
The Program Manager, Global Accounts is a member of AVI-SPL's senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to…
Added 43 mins ago
HR Manager
Saputo Cheese USA, Inc.
DELHI, NY
…environment. Ready to bring your best? The Human Resources Manager is a strategic business partner, who will drive and lead HR initiatives to increase organizational effectiveness, mitigate…
Added 43 mins ago
Information Systems Security Compliance Manager
New York State Technology Enterprise Corporation
ROME, NY
…About the Role: As an information systems security compliance manager in the Corporate Information Security practice area, you will assist the deputy chief information security officer…
Added 44 mins ago
Lead Analyst Clean Energy Programs
Avangrid Service Co
BINGHAMTON, NY
Lead Analyst - Clean Energy Programs Reports to: Senior Manager - Clean Energy Policy Reports in office to: Binghamton, NY / Rochester, NY/ Orange, CT The salary range for this position is…
Added 44 mins ago
HI
Senior Account Manager
Hutchinson Industries Inc.
Buffalo, NY
- $140,000 USD / year
…responsible for driving revenue growth, managing complex, multi-year program relationships, and serving as the primary strategic point of contact between our organization and top-tier…
Added 44 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - Appalachia
Amgen
Buffalo, NY
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 44 mins ago
Health Services Manager
Action for a Better Community, Inc.
Rochester, NY
Under the direction of the Vice President for Early Childhood Services, the Health Services Manager is responsible for managing comprehensive health and nutrition services that promote the…
Added 44 mins ago
Manager Projects Unit
Avangrid Service Co
ROCHESTER, NY
Job Title: Manager - Projects Unit Company: RGE Location: Rochester, NY Work type: Office The salary range for this position is dependent upon experience and location, ranging from $128,320…
Added 44 mins ago
TB
Estimating Manager
The Bell Company, LLC
ROCHESTER, NY
- $120,000 to $175,000 USD / year
…become a part of this dynamic team. THE OPPORTUNITY: Estimating Manager As the Estimating Manager with The Bell Company, you will have the opportunity to use your skills to work on…
Added 44 mins ago
Engineer Electric System Engineering
Avangrid Service Co
ROCHESTER, NY
…transmission lines & 621 substations. Position reports to the Sr. Manager - Projects, but the position will work day-to-day in a cross functional project team and support project needs as…

Guesty

Shield Program Lead

Remote, United States

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Job details

Experience: 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Posting language: English

Original job description

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Shield Program Lead to take end-to-end ownership of the operations and ongoing performance of Guesty Shield globally. You will lead the internal claims team, manage commercial relationships with insurers and program partners, and ensure customers receive a reliable experience from enrollment through claims resolution and payment. You will drive improvements in customer retention, operational efficiency and program profitability, while leading new product launches and improvements alongside Product and other internal teams. This is a hands-on role for someone with experience in the short-term rental/vacation rental industry who can manage people, lead commercial discussions and follow through on operational details.

Responsibilities

Program Operations

Own the day-to-day operation of Shield across all active markets, with clear processes, accountability and consistent service delivery.
Establish reporting, controls and escalation procedures, and resolve recurring operational issues.
Drive automation and process improvements that enable the program to scale efficiently.
Maintain visibility into program performance, risks and action plans.

Team Leadership and Claims Oversight

Manage and develop the internal claims team, including workload allocation, coaching, performance management and quality assurance.
Oversee the claims journey from submission through decision and payment of approved claims, in coordination with insurers and claims partners.
Establish and monitor service levels, ensuring timely customer communication and payment.
Resolve overdue claims and complex escalations, holding partners accountable for agreed commitments.
Ensure claims are handled accurately and consistently with applicable coverage terms.

Customer Retention

Own Shield retention performance and lead initiatives to reduce churn in partnership with Customer Success.
Identify cancellation drivers and early signs of dissatisfaction, and translate findings into corrective actions.
Address retention issues related to pricing, coverage, claims experience and service delivery.
Distinguish Shield-specific cancellations from broader Guesty churn, and monitor reductions in coverage among existing customers.

Commercial Partnerships and Program Economics

Own ongoing relationships with insurers, claims administrators and other program partners.
Lead commercial discussions, renewals, performance reviews and escalations, coordinating with Finance and Legal.
Negotiate improvements to commercial terms, service levels and operating processes.
Track program revenue, margins and operating costs with Finance, and identify opportunities to improve profitability while maintaining service and coverage quality.
Manage partner transitions and ensure continuity of service.

Requirements

Must

Prior experience in the short-term rental (STR) / vacation rental industry, with a strong understanding of property manager operations, guest-related damage and protection needs.
5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Proven experience directly managing and developing an operational team.
Experience managing insurers or insurance partners, including commercial negotiations and service performance.
Strong understanding of claims workflows, customer service and operational controls.
Commercial and analytical judgment, with the ability to use data to improve retention, profitability and service quality.
A track record of leading cross-functional initiatives from planning through implementation.
Strong communication, negotiation and problem-solving skills.
Ability to work across markets and time zones and take ownership in a fast-moving environment.

Preferred Qualifications

Experience in embedded insurance or property protection programs.
Experience managing international programs and partner relationships.
Experience implementing workflow automation, operational dashboards or claims management systems.

**Please note that this is a Remote position** __________________________________________ Compensation range: 120-140K OTE annually *Exact compensation may vary based on skills, experience, and location.*-

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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