Jobs in the United States

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Added 4 mins ago
SH
Phlebotomist Full Time Nights
Stanford Health Care Tri-Valley
United States
- $29.67 to $37.09 USD / hour
- Full-time
Performs EKG testing; lead placement (inclusive of adult, pediatric, rhythm strips, and special lead per physician).
Added 4 mins ago
SH
Assistant Nurse Manager, Critical Care Units
Stanford Health Care Tri-Valley
United States
- $81.52 to $108.69 USD / hour
The Assistant Nurse Manager is responsible for assisting the Nurse Manager with clinical management and administrative coordination of a designated patient care unit(s) or service(s). The…
Added 9 mins ago
Security Officer, BlueOval Battery Park Michigan
Ford Motor Company
Marshall, MI
…activity, thefts, etc. Escalate appropriately to the Security Team Lead and/or Regional Security…
Added 9 mins ago
Electrical Technician Lead
Convergix
Bridgman, MI
The Role The Electrical Technician Lead is responsible for coordinating the activities of Electrical Technicians to carry out work in accordance with project deadlines and quality…
Added 9 mins ago
SC
Sales Coordinator
Sun Communities
Highland, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 9 mins ago
Ford Racing Partnerships Specialist
Ford Motor Company
Allen Park, MI
…global sponsorship and partnership portfolio. Report to the Manager, Global Partnerships, this individual will play a critical role in identifying, developing, and supporting commercial…
Added 9 mins ago
Lifecycle Cost Manager
Ford Motor Company
Allen Park, MI
As Global Lifecycle Cost Manager (LL5) for Unit Programs, you will direct a team of supervisors and analysts driving competitive material costs across Ford’s global propulsion technologies…
Added 10 mins ago
SC
Sales Coordinator
Sun Communities
Muskegon, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 10 mins ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan
Flint, MI
…International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and administration of education abroad programs. The Global and…
Added 10 mins ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan Flint
Flint, MI
…International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and administration of education abroad programs. The Global and…
Added 10 mins ago
Senior Chassis Engineer
Roush Enterprises
Livonia, MI
…working within an integrated project team led by an engineering lead or program manager Lead structural, dynamic, and kinematic analysis in support of project specific requirements Head…
Added 10 mins ago
Purchasing Manager, Supply Chain - Lighting
Ford Motor Company
Dearborn, MI
Lead, coach, and develop a team of Buyers to achieve program-level cost, quality, and material efficiency targets across the full program lifecycle.
Added 10 mins ago
Manager, HR Business Partner
Ford Motor Company
Dearborn, MI
If you are looking for an opportunity to become part of a dynamic Human Resources team your search ends here! Ford has an exciting opening for a Manager, HR Business Partner.
Added 10 mins ago
Manager, Investigations and New Product Security
Ford Motor Company
Dearborn, MI
The Manager, Investigations & New Product Security leads an integrated security team responsible for protecting the company’s people, information, products, facilities, and operations. The…
Added 10 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Financial Services Industry
Deloitte
Detroit, MI
As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Financial Services Industry.…
Added 10 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Technology, Media, & Telecom Industry
Deloitte
Detroit, MI
As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Technology, Media & Telecom…
Added 10 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Energy, Resources & Industrials Industry
Deloitte
Detroit, MI
As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Energy, Resources & Industrials…
Added 10 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Consumer Industry
Deloitte
Detroit, MI
As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Consumer Industry. You'll shape…
Added 10 mins ago
Finance Managed Services Manager - Controllership & Record-to-Report | Life Sciences & Healthcare Industry
Deloitte
Detroit, MI
As a Manager, Solution Delivery in our Finance Operate practice, you will help grow our Controllership / Record-to-Report managed services offering in the Life Sciences & Health Care…
Added 10 mins ago
Senior Manager, Finance Managed Services - Controllership & Record-to-Report | Consumer Industry
Deloitte
Detroit, MI
As a Senior Manager, Solution Delivery in our Finance Operate practice, you will lead the growth of our Controllership / Record-to-Report managed services offering in the Consumer Industry.…
Added 28 mins ago
NR
Department Manager - Carlsbad
NIKE Retail Services
Carlsbad, CA
- $29.51 to $44.26 USD / hour
As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll…
Added 29 mins ago
Assistant or Associate Professor - Rangeland Ecology and Management
University of Idaho
Moscow, ID
Added 29 mins ago
Specialist Lead, Government Client Contracts Management (Fed Health)
Deloitte
Boise, ID
As a Specialist Lead, Government Client Contracts Management on the Enterprise Contract Management & Operations team, you will be responsible for...
Added 29 mins ago
Specialist Lead, Government Client Contracts Management (Fed Health)
Deloitte
Boise, ID
As a Specialist Lead, Government Client Contracts Management on the Prime Contracts team, you will be responsible for...
Added 45 mins ago
D
District Manager
Driveline
Albuquerque, NM
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…

Guesty

Shield Program Lead

Remote, United States

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Job details

Experience: 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Posting language: English

Original job description

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Shield Program Lead to take end-to-end ownership of the operations and ongoing performance of Guesty Shield globally. You will lead the internal claims team, manage commercial relationships with insurers and program partners, and ensure customers receive a reliable experience from enrollment through claims resolution and payment. You will drive improvements in customer retention, operational efficiency and program profitability, while leading new product launches and improvements alongside Product and other internal teams. This is a hands-on role for someone with experience in the short-term rental/vacation rental industry who can manage people, lead commercial discussions and follow through on operational details.

Responsibilities

Program Operations

Own the day-to-day operation of Shield across all active markets, with clear processes, accountability and consistent service delivery.
Establish reporting, controls and escalation procedures, and resolve recurring operational issues.
Drive automation and process improvements that enable the program to scale efficiently.
Maintain visibility into program performance, risks and action plans.

Team Leadership and Claims Oversight

Manage and develop the internal claims team, including workload allocation, coaching, performance management and quality assurance.
Oversee the claims journey from submission through decision and payment of approved claims, in coordination with insurers and claims partners.
Establish and monitor service levels, ensuring timely customer communication and payment.
Resolve overdue claims and complex escalations, holding partners accountable for agreed commitments.
Ensure claims are handled accurately and consistently with applicable coverage terms.

Customer Retention

Own Shield retention performance and lead initiatives to reduce churn in partnership with Customer Success.
Identify cancellation drivers and early signs of dissatisfaction, and translate findings into corrective actions.
Address retention issues related to pricing, coverage, claims experience and service delivery.
Distinguish Shield-specific cancellations from broader Guesty churn, and monitor reductions in coverage among existing customers.

Commercial Partnerships and Program Economics

Own ongoing relationships with insurers, claims administrators and other program partners.
Lead commercial discussions, renewals, performance reviews and escalations, coordinating with Finance and Legal.
Negotiate improvements to commercial terms, service levels and operating processes.
Track program revenue, margins and operating costs with Finance, and identify opportunities to improve profitability while maintaining service and coverage quality.
Manage partner transitions and ensure continuity of service.

Requirements

Must

Prior experience in the short-term rental (STR) / vacation rental industry, with a strong understanding of property manager operations, guest-related damage and protection needs.
5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Proven experience directly managing and developing an operational team.
Experience managing insurers or insurance partners, including commercial negotiations and service performance.
Strong understanding of claims workflows, customer service and operational controls.
Commercial and analytical judgment, with the ability to use data to improve retention, profitability and service quality.
A track record of leading cross-functional initiatives from planning through implementation.
Strong communication, negotiation and problem-solving skills.
Ability to work across markets and time zones and take ownership in a fast-moving environment.

Preferred Qualifications

Experience in embedded insurance or property protection programs.
Experience managing international programs and partner relationships.
Experience implementing workflow automation, operational dashboards or claims management systems.

**Please note that this is a Remote position** __________________________________________ Compensation range: 120-140K OTE annually *Exact compensation may vary based on skills, experience, and location.*-

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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