Remote jobs in the United States

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Product Manager-in-Training (YC cofounder/CEO-led)
Jerry.ai
Remote, United States
- $130,000 to $160,000 USD / year
As our business expands, we have a growing list of ideas but not enough people to execute them. This program exists to close that gap. We are looking for 2-3 Product Managers-in-Training to…
Added just now
Field Trainer
Eyemart Express
Remote, United States
…inclusive of new store openings, store acquisitions, and new program pilots to innovate the core business model. You will use your business operations skills to oversee and spearhead the…
Added 4 mins ago
Anthropic Partner Lead
phData
Remote, United States
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS,…
Added 5 mins ago
Regional Manager, Summer Work and Travel
CIEE Inc
Remote, United States
As Regional Manager, you will lead an on-the-ground team focused on aggressive placement growth and gold-standard support of hosts, participants, and community members in a defined…
Added 5 mins ago
Regional Manager, Summer Work and Travel
CIEE Inc
Remote, United States
As Regional Manager, you will lead an on-the-ground team focused on aggressive placement growth and gold-standard support of hosts, participants, and community members in a defined…
Added 6 mins ago
National Account Manager
American Iron and Metal
Remote, United States
Exciting Opportunity: Become Our Next National Accounts Manager!
Added 6 mins ago
National Account Manager
American Iron and Metal
Remote, United States
Exciting Opportunity: Become Our Next National Accounts Manager!
Added 6 mins ago
National Account Manager
American Iron and Metal
Remote, United States
Exciting Opportunity: Become Our Next National Accounts Manager!
Added 6 mins ago
National Account Manager
American Iron and Metal
Remote, United States
Exciting Opportunity: Become Our Next National Accounts Manager!
Added 6 mins ago
National Account Manager
American Iron and Metal
Remote, United States
Exciting Opportunity: Become Our Next National Accounts Manager!
Added 10 mins ago
Director of Marketing
Parsley Health
Remote, United States
Parsley Health · Marketing · Remote US, with a preference for Eastern or Central time zones and NYC metro · Full-time
Added 11 mins ago
Regional Manager, Summer Work and Travel
CIEE Inc
Remote, United States
As Regional Manager, you will lead an on-the-ground team focused on aggressive placement growth and gold-standard support of hosts, participants, and community members in a defined…
Added 11 mins ago
Regional Manager, Summer Work and Travel
CIEE Inc
Remote, United States
As Regional Manager, you will lead an on-the-ground team focused on aggressive placement growth and gold-standard support of hosts, participants, and community members in a defined…
Added 12 mins ago
Field Service Engineer (Destin, FL)
Abbott Laboratories Inc(ALI)
Remote, United States
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 13 mins ago
Patient Engagement Programs Manager (Oncology Marketing)
Natera
Remote, United States
We are seeking a highly organized Patient Engagement Program Manager to join our Oncology Marketing team. This position will translate patient-engagement strategy into flawlessly executed…
Added 19 mins ago
Territory Business Manager - Alternate Site
Baxter Healthcare Corporation
Remote, United States
Travel is required and may involve visits to remote or urban areas either individually or with other personnel.
Added 24 mins ago
Sr. Business Development Manager, Combatant Commands & Department of War
Descartes Labs Government
Remote, United States
Remote (U.S.). Must live within commuting distance of a named customer hub: DC metro, Huntsville AL, Tampa FL, Colorado Springs CO, Dayton OH, St. Louis MO, Norfolk VA, or Omaha NE.
Added 28 mins ago
Senior .NET Developer (V)
Blue Coding
Remote, United States
…middle American market. You’ll be part of a phased modernization program, fixing security vulnerabilities in web applications and moving legacy systems to .NET 8+ on AWS. An IT Manager sets…
Added 29 mins ago
Sr. Manager (Software Systems Engineering)
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Sr. Manager (Software Systems Engineering) based in the United…
Added 29 mins ago
RCM AR Specialist
ALLERGY PARTNERS
Remote, United States
Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
Added 33 mins ago
Product Manager, Therapy Services Operations
Vantive US Healthcare LLC USA
Remote, United States
…Medical, Legal, Regulatory, Quality, and Technology teams, the Manager helps translate strategic priorities into executable plans, ensures launch readiness, and supports the development of…
Added 42 mins ago
RI
Occupational Communications Specialist (American Sign Language)
Rise Incorporated
Remote, United States
- $22.81 to $26.07 USD / hour
Reports to: Program Supervisor/ Program Manager
Added 44 mins ago
Senior Product Marketing Manager
BS&A Software LLC
Remote, United States
…and public safety. We are hiring a Senior Product Marketing Manager to lead go-to-market strategy for our core product lines and shape how municipalities see, choose, and adopt…
Added 45 mins ago
1A
Enrollment Case Manager
1 Alpha Consulting
Remote, United States
- $20.5 to $21.5 USD / hour
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating…
Added 45 mins ago
1A
Enrollment Case Manager
1 Alpha Consulting
Remote, United States
- $20.5 to $21.5 USD / hour
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating…

Guesty

Shield Program Lead

Remote, United States

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Job details

Experience: 5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Posting language: English

Original job description

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Shield Program Lead to take end-to-end ownership of the operations and ongoing performance of Guesty Shield globally. You will lead the internal claims team, manage commercial relationships with insurers and program partners, and ensure customers receive a reliable experience from enrollment through claims resolution and payment. You will drive improvements in customer retention, operational efficiency and program profitability, while leading new product launches and improvements alongside Product and other internal teams. This is a hands-on role for someone with experience in the short-term rental/vacation rental industry who can manage people, lead commercial discussions and follow through on operational details.

Responsibilities

Program Operations

Own the day-to-day operation of Shield across all active markets, with clear processes, accountability and consistent service delivery.
Establish reporting, controls and escalation procedures, and resolve recurring operational issues.
Drive automation and process improvements that enable the program to scale efficiently.
Maintain visibility into program performance, risks and action plans.

Team Leadership and Claims Oversight

Manage and develop the internal claims team, including workload allocation, coaching, performance management and quality assurance.
Oversee the claims journey from submission through decision and payment of approved claims, in coordination with insurers and claims partners.
Establish and monitor service levels, ensuring timely customer communication and payment.
Resolve overdue claims and complex escalations, holding partners accountable for agreed commitments.
Ensure claims are handled accurately and consistently with applicable coverage terms.

Customer Retention

Own Shield retention performance and lead initiatives to reduce churn in partnership with Customer Success.
Identify cancellation drivers and early signs of dissatisfaction, and translate findings into corrective actions.
Address retention issues related to pricing, coverage, claims experience and service delivery.
Distinguish Shield-specific cancellations from broader Guesty churn, and monitor reductions in coverage among existing customers.

Commercial Partnerships and Program Economics

Own ongoing relationships with insurers, claims administrators and other program partners.
Lead commercial discussions, renewals, performance reviews and escalations, coordinating with Finance and Legal.
Negotiate improvements to commercial terms, service levels and operating processes.
Track program revenue, margins and operating costs with Finance, and identify opportunities to improve profitability while maintaining service and coverage quality.
Manage partner transitions and ensure continuity of service.

Requirements

Must

Prior experience in the short-term rental (STR) / vacation rental industry, with a strong understanding of property manager operations, guest-related damage and protection needs.
5+ years of relevant experience in program management, insurance or protection programs, operations, or a closely related field.
Proven experience directly managing and developing an operational team.
Experience managing insurers or insurance partners, including commercial negotiations and service performance.
Strong understanding of claims workflows, customer service and operational controls.
Commercial and analytical judgment, with the ability to use data to improve retention, profitability and service quality.
A track record of leading cross-functional initiatives from planning through implementation.
Strong communication, negotiation and problem-solving skills.
Ability to work across markets and time zones and take ownership in a fast-moving environment.

Preferred Qualifications

Experience in embedded insurance or property protection programs.
Experience managing international programs and partner relationships.
Experience implementing workflow automation, operational dashboards or claims management systems.

**Please note that this is a Remote position** __________________________________________ Compensation range: 120-140K OTE annually *Exact compensation may vary based on skills, experience, and location.*-

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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