Jobs in the United States

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Added 1 min ago
PLC Programmer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Associate degree in electrical engineering technology or related field, or equivalent experience.
Added 1 min ago
Supplier Quality Engineer - Shelby Township Area
The Pivot Group Network
Shelby Township · Shelby Township, MI
Supplier Quality Engineer | Shelby Township, MI
Added 1 min ago
Welding Engineer - Alpena Area
The Pivot Group Network
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Fabrication Engineer, Mechanical Engineer, Quality Engineer, Welding Technologist, Production Engineer, Welding Supervisor, Manufacturing Engineer, Weld Process Engineer, Welding Inspector
Added 1 min ago
Six Sigma Black Belt - Monroe Area
The Pivot Group Network
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Lean Six Sigma Black Belt, Manufacturing Engineer, Quality Manager, Operational Excellence Specialist, Six Sigma Consultant, Process Engineer, Continuous Improvement Manager, Quality…
Added 1 min ago
Tooling Engineer - Shelby Township Area
The Pivot Group Network
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Process Engineer, Fixture Design Engineer, Tooling Specialist, Die Engineer, Mold Design Engineer, Production Engineer, Mechanical Engineer, Manufacturing Engineer, Tool Design Engineer
Added 1 min ago
Tooling Engineer - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Die Engineer, Mold Design Engineer, Production Engineer, Mechanical Engineer, Manufacturing Engineer, Tool Design Engineer, Process Engineer, Fixture Design Engineer, Tooling Specialist
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Project Manager - Caro Area
The Pivot Group Network
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…Project Coordinator, Manufacturing Project Manager, Project Engineer, Program Manager, Operations Project Manager, Engineering Project Manager, Continuous Improvement Project…
Added 1 min ago
Validation Engineer - Niles Area
The Pivot Group Network
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Computer System Validation Specialist, Regulatory Affairs Specialist, Quality Assurance Engineer, Quality Engineer, Process Validation Engineer, Equipment Qualification Engineer, Compliance…
Added 1 min ago
Applications Engineer - Sault Ste. Marie Area
The Pivot Group Network
Sault Ste. Marie · Sault Ste. Marie, MI
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Added 1 min ago
Welding Engineer - Gladwin Area
The Pivot Group Network
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Added 1 min ago
Reliability Engineer - Iron Mountain Area
The Pivot Group Network
Iron Mountain · Iron Mountain, MI
Are you ready to take on a challenging and rewarding opportunity in reliability engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added 1 min ago
Quoting Specialist - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Request material and outside process pricing from approved suppliers.
Added 4 mins ago
Manufacturing Engineer - Sault Ste. Marie Area
The Pivot Group Network
Sault Ste. Marie · Sault Ste. Marie, MI
Lean Manufacturing Engineer, Manufacturing Systems Engineer, Operations Engineer, Methods Engineer, Tooling Engineer, Process Engineer, Industrial Engineer, Production Engineer, Continuous…
Added 4 mins ago
Quality Supervisor - Flint Area
The Pivot Group Network
Flint · Flint, MI
Bachelor degree in engineering, quality, or a related field.
Added 4 mins ago
Supplier Quality Engineer - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Are you a dynamic leader with a passion for excelling as a supplier quality engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building…
Added 4 mins ago
Continuous Improvement Leader - Shelby Township Area
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Shelby Township · Shelby Township, MI
Kaizen Facilitator, Manufacturing Engineer, Quality Improvement Engineer, Continuous Improvement Engineer, Lean Manufacturing Engineer, Process Improvement Specialist, Continuous…
Added 4 mins ago
Test Engineer - Dearborn Area
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Dearborn · Dearborn, MI
Product Test Engineer, Validation Engineer, Quality Test Engineer, Hardware Test Engineer, Reliability Engineer, Test Development Engineer, Process Test Engineer, Manufacturing Test Engineer
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Laser Weld Engineer - Mount Clemens Area
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Joining Engineer, Welding Engineer, Advanced Manufacturing Engineer, Process Engineer - Welding, Laser Welding Engineer, Welding Process Engineer, Manufacturing Engineer - Welding, Weld…
Added 4 mins ago
Welding Engineer - Caro Area
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Caro · Caro, MI
Welding Inspector, Fabrication Engineer, Mechanical Engineer, Quality Engineer, Welding Technologist, Production Engineer, Welding Supervisor, Manufacturing Engineer, Weld Process Engineer
Added 4 mins ago
Quality Supervisor - Escanaba Area
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Bachelor degree in engineering, quality, or a related field.
Added 4 mins ago
Welding Engineer - East Tawas Area
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East Tawas · East Tawas, MI
Welding Supervisor, Manufacturing Engineer, Weld Process Engineer, Welding Inspector, Fabrication Engineer, Mechanical Engineer, Quality Engineer, Welding Technologist, Production Engineer
Added 4 mins ago
Process Engineer - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
This posting covers Process Engineer opportunities with manufacturers based in and around Mount Clemens in Macomb County, within about 30 minutes of the city, including Clinton Township,…
Added 4 mins ago
Lean Manufacturing Engineer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Six Sigma Engineer, Production Engineer, Operations Excellence Engineer, Quality Engineer, Continuous Improvement Engineer, Manufacturing Engineer, Process Improvement Engineer, Industrial…
Added 4 mins ago
Quality Engineer - Jackson Area
The Pivot Group Network
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Process Quality Engineer, Customer Quality Engineer, Quality Systems Engineer, Continuous Improvement Engineer, Quality Analyst, Reliability Engineer, Supplier Quality Engineer,…
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Quoting Specialist - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Work with engineering and production to confirm lead times and feasibility.

Guardant Health, Inc.

Technical Support Engineer II

Palo Alto, CA, United States

Apply on gh.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Primary Location: Palo Alto, CA Primary Location Base Pay Range: $84,800 - $116,600 Other US Location(s) Base Pay Range: $72,080 - $99,110 If the role is performed in Colorado, the pay range for this job is: $76,320 - $104,940 Employee may be required to lift routine office supplies and use office equipment.
Experience: Bachelor’s degree in Engineering, Computer Science, MIS, or equivalent experience with 4+ years of experience as an Application Support Specialist in a distributed environment
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

The Enterprise Software team enables innovation, operational efficiency, and scalability across Guardant Health’s diagnostic business. We develop secure and reliable systems that streamline sample processing and ensure timely delivery of clinical results. We are seeking a Support Engineer to provide Tier 1 and Tier 2 support for Oncology Portals used by clinicians, patients, and BioPharma partners. You will lead triage operations, manage escalations, and collaborate with engineering teams to drive resolution, improve processes, and enhance customer experience.

Responsibilities

Lead day-to-day triaging and dispatching of customer support activities
Work with external / internal customers to address Oncology Portal issues and see them through to resolution
Establish, maintain, and report on support KPIs to guide staffing and product quality improvements • Diagnose and troubleshoot application issues; escalate as needed to Tier 2 / Tier 3 teams
Drive support process and automation improvements
Collaborate with business leaders to define and maintain SLAs
Own a specific production problem and provide active coordination between various groups including internal and external vendor support groups to obtain a resolution
Develop and maintain Knowledge Base articles and user documentation
Assist with onboarding of new Technical Support Engineers
Support compliance-related data requests (e.g., audit retrievals)
Participate in on-call rotation for after-hours high-priority issues

About You You are a self-starter and can work independently as well as a great team player. You possess the ability to analyze problems and actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skills. You have a lot of empathy toward your customers and always strive to help. You have a love of technology and desire to understand how things work, and aptitude to figure out how they can work better. You can juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally. You are flexible and comfortable in a dynamic, fast-paced environment, calm under pressure and can prioritize to focus on the important, not just the urgent. You seek feedback and integrate it in a professional manner.

Qualifications

Bachelor’s degree in Engineering, Computer Science, MIS, or equivalent experience with 4+ years of experience as an Application Support Specialist in a distributed environment
Hands-on experience leveraging AI tools to improve efficiency and effectiveness
Excellent verbal, listening, and written communication skills
Strong interpersonal and customer service skills
Experience building or scaling a high-performance support function
Ability to explain technical concepts to non-technical audiences
Strong analytical and problem-solving skills
Basic networking skills and understanding of web application behavior
Experience with API testing tools (Postman, Insomnia, cURL, etc.)
Proficiency with ticketing systems such as Salesforce CRM, Jira ServiceDesk, or ServiceNow
Hands-on knowledge of websites and web pages debugging tools such as Chrome Developer Tools, Internet Explorer Developer Tools, Firebug, and/or Safari
Experience with logging/monitoring tools such as Splunk or Datadog
Experience with relational databases and SQL
Experience with a scripting language (Python, Bash, etc.) • Experience working in a regulated environment
Life sciences or healthcare domain knowledge is a plus Desired but Not Required

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

Primary Location: Palo Alto, CA Primary Location Base Pay Range: $84,800 - $116,600 Other US Location(s) Base Pay Range: $72,080 - $99,110 If the role is performed in Colorado, the pay range for this job is: $76,320 - $104,940 Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

Apply on gh.wd1.myworkdayjobs.com About employer

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Jobs in the United States