Dispatcher

Job Title: Dispatcher – HVAC, Plumbing & Electrical Services Location: New Jersey Job Type: Full-time Pay: $25.00 / hour starting rate

Job description:

DISPATCHERS – JOIN A GROWING TEAM AT GUARANTEED SERVICE! TOP PAY GUARANTEED! NOBODY PAYS MORE THAN GUARANTEED SERVICE! Grow Your Career with a Company That Puts People First! At Guaranteed Service, we're not just another home service company - we're a team that takes pride in delivering top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast! Our dispatchers are the backbone of our daily operations, ensuring our technicians are scheduled efficiently, customers receive exceptional service, and every day runs as smoothly as possible. We're looking for a highly organized, motivated, and detail-oriented Dispatcher who thrives in a fast-paced environment and enjoys being part of a winning team! Why You'll Love Working Here

• Competitive Pay: Based on experience and qualifications
• Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
• 401(k) Retirement Plan: To support your financial future
• Paid Time Off & Holiday Pay: Enjoy time away from work
• Year-Round Employment: Join a stable, growing home service company
• Modern Tools & Technology: Work with industry-leading software, including ServiceTitan
• Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
• Flexible Scheduling: Full-time and part-time opportunities
• Career Growth Opportunities: Ongoing training and professional development

What You'll Do

• Efficiently schedule and dispatch HVAC, plumbing, and electrical technicians based on availability, skill set, and geographic location
• Monitor and optimize technician schedules throughout the day to maximize productivity and efficiency
• Make proactive early morning and late-day calls to confirm appointments and fill open time slots
• Communicate clearly and professionally with customers and technicians to ensure timely service delivery
• Prepare and manage monthly technician schedules using our scheduling software
• Respond quickly to schedule changes, cancellations, and unexpected challenges
• Ensure jobs are properly closed out, payments are collected, and documentation is accurate
• Work closely with customer service representatives, technicians, and management to maintain smooth daily operations
• Deliver 5-star service experiences through effective communication, problem-solving, and attention to detail

What We're Looking For

• ServiceTitan experience preferred
• Previous dispatching experience, preferably in HVAC, plumbing, electrical, or residential home services
• Excellent verbal and written communication skills
• Strong organizational, clerical, and time-management abilities
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Confidence in making quick decisions and adapting to changing schedules
• Strong problem-solving skills and attention to detail
• Ability to remain calm, professional, and efficient under pressure
• A positive, team-oriented attitude and commitment to delivering exceptional customer service
• Comfortable working with computers, scheduling software, and customer management systems

Ready to Join a Winning Team? If you're an organized, motivated Dispatcher who thrives in a fast-paced environment and takes pride in keeping operations running smoothly, Guaranteed Service wants to meet you! Join a growing company that values teamwork, efficiency, and customer satisfaction. Apply today and become part of the GUARANTEED SERVICE difference!

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)
• ServiceTitan: Experience preferred
• Home Services Industry: Experience preferred

Job Type: Full-time