Customer Service Representative

Job Title: Customer Service Representative (CSR) Location: Manasquan, NJ (In-person) Job Type: Full-time Pay: $20.00 - $25.00 per hour (Base Pay)

Job description:

CUSTOMER SERVICE REPRESENTATIVES – JOIN A GROWING TEAM AT GUARANTEED SERVICE! NOBODY PAYS MORE THAN GUARANTEED SERVICE!

Grow Your Career with a Company That Puts People First! At Guaranteed Service, we're not just another home service company - we're a team that takes pride in delivering top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast! Our Customer Service Representatives are the voice of Guaranteed Service, playing a key role in delivering exceptional customer experiences and keeping our daily operations running smoothly. We're looking for a friendly, motivated, and detail-oriented Customer Service Representative (CSR) who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a winning team! Why You'll Love Working Here

• Base Pay: $20–$25/hour
• Estimated Total Earnings: $35–$60/hour equivalent, including bonuses and commissions
• Additional Compensation: Performance-based commissions
• Disclaimer: Actual earnings vary based on individual performance and sales results and are not guaranteed.
• Uncapped Earnings: Additional bonuses, spiffs, and commissions
• Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
• 401(k) Retirement Plan: To support your financial future
• Paid Time Off & Holiday Pay: Enjoy time away from work
• Year-Round Employment: Join a stable, growing home service company
• Modern Tools & Technology: Work with industry-leading customer service and scheduling software
• Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
• Flexible Scheduling: Full-time shift opportunities
• Career Growth Opportunities: Ongoing training and professional development

What You'll Do

• Answer inbound calls and assist customers with scheduling HVAC, plumbing, and electrical service appointments
• Make outbound calls to schedule maintenance visits, follow up with customers, and fill available appointment openings
• Provide friendly, professional, and knowledgeable assistance to customers over the phone and through email
• Respond to customer questions, concerns, and service requests in a timely manner
• Maintain accurate customer information, service appointments, and call documentation in our CRM system
• Communicate effectively with dispatchers, technicians, and other departments to ensure a smooth customer experience
• Assist with on-call responsibilities and weekend coverage as needed
• Identify opportunities to improve the customer experience and help maximize scheduling efficiency
• Deliver 5-star service experiences through exceptional communication, empathy, and attention to detail

What We're Looking For

• 1+ year of customer service experience preferred
• Previous call center or home services industry experience is a plus
• Excellent verbal and written communication skills
• A friendly, professional, and confident phone presence
• Strong organizational skills and attention to detail
• Ability to multitask and manage priorities in a fast-paced environment
• Strong problem-solving skills and a customer-first mindset
• Ability to work both independently and as part of a team
• Comfortable working with computers, scheduling software, and customer management systems
• Availability to work weekends or assist with on-call coverage as needed
• A positive attitude, strong work ethic, and passion for helping others

Ready to Join a Winning Team? If you're a friendly, motivated Customer Service Representative who takes pride in helping others and delivering exceptional customer experiences, Guaranteed Service wants to meet you! Join a growing company that values teamwork, professional development, and customer satisfaction. Apply today and become part of the GUARANTEED SERVICE difference!

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Customer Service: 1 year (Preferred)
• Call Center: Experience preferred
• Home Services Industry: Experience preferred