IT Service Desk Support

This job was posted by https://illinoisjoblink.illinois.gov : For more

information, please see:

https://illinoisjoblink.illinois.gov/jobs/13680791

[At Guarantee Electrical Company, wedon\'tjust build exceptional electrical systems. We Build Better people, teams, projects, and communities.]{contrast="none"}

[As an IT Service Desk Support professional,you\'llplay a critical role in helping our employees stay connected, productive, and supported.You\'llserve as a trusted resource for team members across the organization, providing technicalassistance, troubleshooting solutions, and helping deploy the technology that keeps our business running smoothly.]{contrast="none"}

[Ifyou\'repassionate about technology, enjoy helping others, and thrive in a fast-paced environment where no two days are the same,we\'dlove to hear from you.]{contrast="none"}

[What You\'ll Do]{contrast="none"}

• [Serve as the first point of contact for employee technology support requests.]{contrast="none"}
• [Troubleshoot hardware, software, mobile device, and Microsoft 365 issues.]{contrast="none"}
• [Configure, deploy, andmaintainlaptops, mobile devices, and related equipment.]{contrast="none"}
• [Support user account creation, security access, and system permissions.]{contrast="none"}
• [Assistwith technology rollouts and new employee onboarding.]{contrast="none"}
• [Create user-friendly documentation and training materials.]{contrast="none"}
• [Partner with vendors and internal teams toidentifyand resolve technical issues.]{contrast="none"}
• [Deliver exceptional customer service while building positive relationships across the organization.]{contrast="none"}

[What Makes You a Great Fit]{contrast="none"}

• [3+ years of experience supporting end users in an IT help desk, service desk, or technical support environment.]{contrast="none"}
• [Strong troubleshooting and problem-solving skills.]{contrast="none"}
• [Experience supporting laptops, mobile devices, and business applications.]{contrast="none"}
• [Familiarity with Microsoft 365 technologies.]{contrast="none"}
• [Ability to communicate technical information to non-technical users.]{contrast="none"}
• [Eagerness to learnnew technologiesand continuously improve.]{contrast="none"}
• [Strong organizational skills and attention to detail.]{contrast="none"}
• [Construction industry experience is a plus.]{contrast="none"}
• [Experience with Viewpoint products, Bluebeam, Microsoft Teams, DADO, orFreshServiceis beneficial.]{contrast="none"}

[Why Guarantee Electrical?]{contrast="none"}

[At Guarantee Electrical, our people are our greatest asset. We invest in professional development, encourage innovation, and foster a culture built on teamwork, accountability, and continuous improvement.]{contrast="none"}

[We\'reseeking individuals who embody our core values anddemonstratewhat we call being Humble, Hungry, and Smart. Ifyou\'relooking for an opportunity to grow your career while making a meaningful impact, we invite you to apply.]{contrast="none"}

[Guarantee Electrical Company is an Equal Opportunity Employer and provides affirmative action in employment for qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.]{contrast="none"}

\ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \ <https://geco.aaimtrack.com/jobs/1324123-281344.html>