Lending Associate

SUMMARY Provide support throughout the entire loan process, including administrative responsibilities, while ensuring an excellent client experience. Perform other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provides support to Commercial Bankers with the management of the loan portfolio via preparation of loan documents, funding process, credit file maintenance and coordination of loan closings and delivers service that goes beyond client expectations by showcasing your dedication to assisting clients with a sense of urgency and accuracy. · Makes the client and associate experience memorable. · Brings positive energy and confidence to colleagues and clients daily. · Assist throughout the entire loan process from application to closing and continue to assist the client as the primary contact for loan servicing thereafter. · Ensure all client requests, issues, and questions are addressed and resolved expeditiously, correctly, and with a cheerful attitude. · Creating extraordinary client experiences throughout our client’s journey while leading others to do the same. · Responsible for the day-to-to-today loan administration activities within the Commercial Loan Department, including loan documentation, attend loan closings, ensure loan funding, and monitoring and maintaining files that meet compliance requirements. · Provides excellent client experience to prospects and clients and is responsible for problem solving, issue investigation and resolution. · Ensures the accuracy and uniformity of all legal and loan documents and minimizes the risk of loss to the Bank. · Ensure that all loans are closed and maintained in accordance with State and Federal regulations and Bank policies and guidelines. · Assists with the preparation of commercial loan closing packages according to guidelines established by the Bank in a timely and accurate manner; Reviews loan packages for accuracy prior to delivery to the Banker. · Coordinate closings with lenders, attorneys, insurance agents and customers · Order title searches, UCC searches, appraisals and flood certifications as needed. · Approve the disbursement of closing funds and issues loan proceeds checks and wires. · Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner. · Contact settlement agents, register of deeds and title insurance agencies to obtain post-purchase documentation as necessary. · Maintain a tickler system on outstanding insurance policies and any other post-closing documentation (collateral and exception monitoring) and reports on status during weekly meetings. · Prepare and process new accounts and fund transfers as related to loans. · Maintains customer account records and performs basic service transactions such as address changes and accepting loan payments. · Provide exceptional client service through offering assistance and responding to questions and requests for information for clients. · Inform Bankers of pertinent information · Ensure loans are closed and maintained in accordance with regulatory requirements, as well as Bank policies and guidelines. · Maintain financial statements/tax return reports, exception reports and insurance reports daily and updates loan officers monthly on any outstanding documents needed. · Review Past Due reports, Balance Summary reports, Closed Account reports and alert Banker to any material changes or upcoming deadlines. · Fund and authorize the release of loan funds based on loan approvals and contractual requirements. · Assists Bankers in the development of cross-selling and other sales activities and opportunities when appropriate. · Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance. · May be asked to coach, mentor or train others as a subject matter expert. · Provide support (filing, scanning, email / mail correspondence, etc.) · Provide back-up support to Loan Assistants. · Accepts other duties as assigned. · Liaison between the various internal and external audit/examiner groups and charged with the responsibility to address related questions. · Must analyze and solve problems that require analytical or innovative thinking and make sound quality decisions that reflect attention to detail, gathering of relevant facts and judgment. EDUCATION and/or EXPERIENCE · Education: Bachelor’s degree is required · Experience: A minimum of five years of Commercial Banking support experience or client service experience within a financial institution · Experience should include loan review, documentation, client service and compliance. · Knowledge: Must have a complete knowledge of all State and Federal lending regulations, as well as Bank policies and procedures and be able to produce internal reports utilizing SQL · Must be knowledgeable of all Bank products and services. · Must be well versed in insurance and documentation requirements for all loan products. · An in-depth understanding of interest and payment calculations is essential.

SKILLS AND COMPETENCIES

· Must have excellent verbal and written communication skills as well as well-developed client service skills · Excellent organizational, time management and administrative skills are required. · Must be proficient in the use of basic office equipment with emphasis on typing, calculator, and computer. · Proficiency in the use of Microsoft Word, Excel and Outlook is required. · Must be able to stand and/or sit for long periods of time. · Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted. Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation at any stage of the application or interview process, please contact us at 305-808-3713.