Solutions Engineer

About the Role Our client is experiencing rapid growth - 18x YoY customer count, with 5–8 new customers onboarding weekly. To keep pace, we’re hiring a Solutions Engineer / Implementation Lead to own customer implementations end-to-end while supporting sales, success, and product. This is a highly cross-functional, customer-facing role where you’ll wear many hats: sales engineer, onboarding lead, product feedback loop, and long-term success partner.

Responsibilities

• Pre-Sales Support: Lead discovery calls, demos, and technical deep-dives with prospects.
• Customer Onboarding: Own implementations from sales handoff to full deployment; configure integrations, train users, and ensure fast time-to-value.
• Relationship Management: Build trusted relationships, identify risks/upsell opportunities, and ensure customer retention.
• Project Management: Manage multiple parallel implementations with clear plans, milestones, and risk escalation.
• Product Feedback: Capture customer insights and partner with engineering/product to drive roadmap improvements.
• Process Improvement: Create scalable onboarding processes, documentation, and tooling to handle hundreds of customers efficiently.

What We’re Looking For

• 2+ years experience at a software company, ideally a fast-growing SaaS startup.
• 1+ year in a customer-facing role (onboarding, solutions engineering, success, or similar).
• Strong project management and organizational skills; comfortable managing 15+ accounts at once.
• Excellent communicator with empathy, patience, and customer-first instincts.
• Curious, scrappy, and eager to learn industry-specific workflows quickly.
• Bonus: experience with B2B SaaS implementations, APIs, SQL, Postman, or ERP/finance tools.

Why Join

• Impact: Directly accelerate growth at a profitable, fast-scaling startup.
• Ownership: Be the first dedicated hire in this function - shape processes from the ground up.
• Team: Work alongside a highly technical, ambitious founding team with prior startup and big tech experience.
• Growth: Gain front-row experience building a company with massive market opportunity and little direct competition.

Benefits

• 90% healthcare coverage (multiple plan options)
• 401k with 100% match up to 4%
• Relocation bonus (Bay Area)
• On-site gym (Peloton, squat rack, yoga setup, more)
• Visa sponsorship available (H1B, TN, etc.)