Facilities Operations Manager

JOB SUMMARY

Overall responsibility for location operation which consists of a technical center capable of performing repair services and testing and certification of surplus equipment. In addition, this position will be accountable for profit and loss for this branch which serves the aligned market.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assist in finalizing detailed business plan for the location

· Assist in implementing the business plan for company’s expansion

· Hire management and operational staff to fulfill business plan

· Oversee tactical and strategic operations in facility; ensure efficient and profitable daily operations

· Oversee and direct the local business operation which will include, but not limited to, the following:

o Sales and customer service operations

o Purchasing and receiving of surplus equipment

o Inventory management and control

o Sales order picking and processing

o Repair and technical center operations

o Shipping, transportation and logistics management

· Manage the facility and its operations in compliance with local customs and laws; interact with the community, government, and external entities as necessary such as banks, insurance carriers, and lawyers in the interest of the operation

· Provide input to and controls all business processes that in any way affect company/branch finances; ensure the prudent and efficient expenditure of company resources

· Manage the relationship with and services provided by the head office in the US

· Motivate, train and develop employees as well as provide clear and concise expectations

· Manage workforce consistent with best practices, issue and administer disciplinary action when necessary and ensure proper and timely documentation

· Position requires strong strategic thinker who is willing to roll up their sleeves to get the job done.

· May be modified from time to time. Other duties may be assigned.

METRICS

· Adherence to profit and loss objectives measured through the financial statements and adherence to standard associated measures such as profit margins, expense ratios, etc.

· To consistently meet monthly deadlines and objectives as agreed and typically described in quarterly reviews or through other project planning efforts

· To handle ongoing projects and day-to-day demands that are not identified in formal quarterly objectives in a timely and accurate manner

SUPERVISORY RESPONSIBILITIES

All departmental management for the specific location’s operation will be direct reports to this position

KNOWLEDGE & SKILLS REQUIRED

· Knowledge of and understanding of all aspects of business management and the interrelationship of each

· Knowledge, understanding, and ability to identify and implement various business processes related to all business disciplines including international business management, marketing, sales management, customer service, operations management, human resource management, financial management, and management of information and technology

· Ability to identify, set up and formalize business processes and to provide appropriate management, supervision, and staffing to effectively carry out business goals.

· Understanding of international business practices especially as they relate to operating a US subsidiary in your specific state; knowledge and understanding of currency exchange, import/export laws and processes, etc.

· Understanding of financial concepts and ability to understand and interpret financial statements

· Strong sales knowledge and aggressive sales mentality; ability to motivate and reach aggressive and specific sales targets, emphasis on building strong customer relationships

· Technical knowledge and understanding of electronics and manufacturing products and components especially those manufactured by Allen Bradley (Rockwell Automation), Siemens, Omron, Mitsubishi, etc.

· Understanding of federal business and employment law as well as knowledge and understanding of state and local laws, rules, and customs as they relate to operating a business and hiring personnel

· Deep understanding of all aspects of human resource management including hiring and termination practices, benefits set up and administration, pay structure, etc.

· Ability to easily understand, adapt to, and use computer systems and technology; intermediate to expert knowledge and ability to use end user tools computing tools, especially Microsoft Office and able to review all computer driven processes and manually audit for error.

EDUCATION & EXPERIENCE

· Bachelors or Masters degree preferred

· 5+ years of extensive experience at a Senior Manager, Managing Director, or Operational Manager/Director level

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL DEMANDS

This job will require some level of hands-on involvement in doing whatever is necessary to grow and develop a relatively new operation into a mature, efficient and productive team. Ultimately, it will be more of a management and office job and entails the physical demands associated with walking around to observe operations, and operating a telephone and computer (viewing monitor, keyboard, mouse).

WORK ENVIRONMENT:

• The environment is a shop environment. Dress attire is as appropriate for the duties of the role.