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Field Service Onsite Relationship Specialist 95225
New York Life Insurance Co
Brooklyn, NY
Provide administrative and operational support to the Managing Partner and management team
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Software Technical Program Manager (SW TPM) - MedTech
ALTEN Technology USA
Lakewood, CO · Westminster, CO
Support software program execution throughout the new product development lifecycle, from requirements definition and design through integration, verification, validation, and product…
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Manager, Governance and Enablement
HP
Austin, TX · Vancouver, WA
- $147,050 to $230,850 USD / year
…operations, and governance. The ideal candidate combines strong program management, communication, and organizational skills with a hands-on approach to driving adoption, improving…
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Account Manager - SLED
HP
All Cities, NC
Coordinates account plans on commercial account(s) and focuses on value and/or volume portfolio management and selling range of the organization’s products and services.
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Pursuit Deal Lifecycle Support
HP
Spring, TX
- $105,050 to $161,800 USD / year
Bring structured insights and recommendations to management to support decision-making, prioritization, and portfolio evolution.
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HP GTM Marketing – Senior Event Producer
HP
Vancouver, WA
7+ years of experience in event operations, executive engagement, customer experience programs, business operations, program management, supply chain or other complex cross-functional…
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Channel Partner Business Manager
HP
Washington, DC · All Cities, MD
Mentors junior team members, sharing insights, and providing guidance to support their professional growth and development.
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YO
Overnight Summer Camp Coordinator - Raintree Ranch
YMCA of San Diego County
Julian, CA
- $676.82 to $710.52 USD / week
Contributes to the camp management team through collaborative problem-solving, participation in leadership meetings, and support of agency-wide initiatives.
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Physical Therapist - Outpatient
Results Physiotherapy
Nashville, TN
…rehabilitation, pelvic health, post-surgical recovery, chronic pain management, and occupational rehabilitation. No matter your experience level or clinical interests, you'll find a…
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II
Lead Program Administrator (Bookkeeping & Operations), Language Services
International Institute of New England
Manchester, NH
- $28.79 USD / hour
Lead Program Administrator (Bookkeeping & Operations), Language Services. provides essential financial, administrative, interpretation, and translation coordination support for the Language…
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Resource Center Northeastern University Internship
International Institute of New England
BOSTON, MA
The IINE Resource Center is a new initiative that will provide case management and other services to immigrants, refugees, asylees, and other clients on a walk-in basis. We are launching…
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AP
Physical Therapist Assistant - PRN
ATI Physical Therapy
Bloomingdale, IL · Downers Grove, IL
- $30 to $38 USD / hour
Community Impact: Through the ATI Foundation, we support individuals with physical disabilities in the communities we serve.
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AVP of Disability Services, Health, and Community Programs
The Visiting Nurse Health Services
Omaha, NE
Develop and support teams: Coach program leaders and staff; support recruitment, onboarding, training, supervision, performance management, succession planning, and retention. Partner with…
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Associate, Clinical Data Systems
AbbVie
Florham Park, NJ
- $58,656 to $103,500 USD / year
…This role is key to ensuring successful delivery against the program- and study-level accountabilities assigned to Data and Statistical…
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Housekeeper - Room Attendant
Homewood Suites Salt Lake City Draper
Draper, UT
…Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel…
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Respiratory Care Intern, PRN Rotating (58321)
EL PASO CHILDRENS HOSPITAL CORPORATION
El Paso, TX
…Medical Director is responsible for the assessment, treatment, management, control, diagnostic evaluation and care of patients with deficiencies and abnormalities of the pulmonary system.…
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Respiratory Care Intern, PRN Rotating (58320)
EL PASO CHILDRENS HOSPITAL CORPORATION
El Paso, TX
…Medical Director is responsible for the assessment, treatment, management, control, diagnostic evaluation and care of patients with deficiencies and abnormalities of the pulmonary system.…
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Director of Finance
Colwen Hotels
Portsmouth, NH
…delivering the accurate, real-time financial insights that support smart, agile…
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Consultant
Reef Point Group
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ReefPoint Group is seeking a proactive, analytical Program Manager Analyst (Contractor) to support the implementation, coordination, and sustainment of the Navy Medicine Lessons Learned…
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Health Information Management Technician - PRN Rotating | San Antonio LTACH
PAM Health Specialty Hospital of San Antonio
San Antonio, TX
The responsibilities of the Health Information Management (“HIM”) Technician include, but are not limited to: inpatient assembly, analysis and admissions processing (including sorting,…
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Security Guard 1
Olympic College
Bremerton, WA
- $22.51 to $30.11 USD / hour
…helps protect college property, promote campus safety, and support an environment where students can focus on their educational goals and employees can effectively carry out the college’s…
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Psychology Adjunct Faculty - PSNS
Olympic College
Bremerton, WA
- $1,316 to $1,392 USD / year
Support diversity in higher education through application of culturally responsive teaching pedagogies and the use of diverse resources/voices, as well as by contributing through actions;
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Dir Alum & Athletic Rel
University of South Carolina
SC
…lifelong engagement, and build meaningful relationships that support USCB’s continued growth and success. The Director will also champion fundraising initiatives for USCB’s NCAA Division II…
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Senior Human Resources Generalist
Washington County (MN)
Stillwater, MN
- $84,718.4 to $115,668.8 USD / year
Support larger, more-complex departments with human resources services such as recruitment, organizational structure, policy, compensation, training, performance management, labor…
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Respiratory Therapist- Adult Critical Care- (24 hours/ Rotating) Sign-on Bonus Available
Tufts Medical Center, Inc.
United States
Participation in neonatal and pediatric transport program

Group 1001 Resources, LLC

Customer Experience Associate

Zionsville, IN, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

At Gainbridge, we are at the forefront of integrating technology with empathy to redefine customer experience in the life and annuity industry. As an integral part of our customer experience team, you represent the essence of our brand’s dedication to our customers. Your role is crucial in ensuring that every customer interaction is an opportunity to demonstrate our commitment to outstanding service. You won’t just be answering questions; you’ll be a key player in providing the support, guidance and value our customers need at every turn.

How You’ll Contribute:

Serve as the first point of contact for customers, showcasing our values of empathy and customer-centricity in every interaction.
Engage with our customers via phone, email, chat or other communication channels, to understand their needs offering guidance on enrollment, policy servicing, and more to enhance their experience and deliver value.
Accurately process annuity applications, ensuring compliance and correctness.
Handle and service policyholder requests, including policy updates and changes to annuity contracts, beneficiary changes, address updates, and payments.
Maintain detailed records of customer interactions and ensure accurate CRM and policy administration system data entry.
Collaborate with internal teams to resolve customer inquiries efficiently, meeting performance goals.
Meet and exceed performance goals that include, but not limited to CSAT score, service level targets, quality goals, compliance regulations, and productivity targets.
Exceptional confidentiality to protect the privacy of customers, clients, and the intellectual property of the company

What We’re Looking For:

Demonstrated excellence in customer service environments (2+ years), with a passion for building customer loyalty through exceptional listening, resourcefulness, and strong written and verbal communication.
Bachelor’s degree or equivalent work experience
Resilience to efficiently handle a continuous influx of customer calls / chats, while balancing performance metrics, navigating challenges smoothly, and staying positive in challenge situations
Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations
Tech-savvy, with the ability to multitask and navigate through different tools and applications (Office 365, Google Suite, Confluence, Zendesk, Amazon Connect, Salesforce) with both speed and accuracy.
Effective team player, able to help others within a team
Ability to work full-time, standard office hours within 8am – 5pm (EST) *Must be able to work the days following all major holidays. (occasional hours outside of standard office hours to collaborate on high-priority support issues that may arise).
Experience in the fintech, insurtech, or financial services industry is a plus

What We Value:

Team players who are collaborative, supportive, and can manage individual responsibilities while adapting to the team’s evolving needs.
Individuals who are adaptable, proactive, and capable of juggling multiple roles and tasks.
Self-starters with an entrepreneurial mindset, dedicated to innovation and excellence.
Professionals who value diversity, excel at building relationships, and enhance the culture within and beyond our organization.
A passion for helping people and a commitment to delivering exceptional service

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs - no enrollment is required. Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

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