Are you organized, detail‑driven, and energized by keeping operations running smoothly?
At Groundworks, North America’s leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams - providing the coordination, accuracy, and follow‑through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast‑paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.
AFS, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.
The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.
Job Responsibilities:
*Must be positive and motivated with excellent communication skills *Ability to adapt quickly to changes in work strategy *Telephone Interaction with Customers *Inbound and Outbound Calls *Schedules work to be installed
- Confidently makes decisions and effectively communicates with all levels of management. *Performs customer follow-ups with a variety of information *Maintains Customer Information *Records and updates computer-based customer information accurately and timely *Provides necessary information to inner-company resources *Distributes information as needed for company flow *Performs administrative duties *All other duties as necessary
What is required to join our team as Production Scheduler:
Typically possesses a High School Degree/GED Previous call center/customer service experience highly desired Customer Focus; Customer Service Phone Skills Excellent Oral/Verbal Communication Excellent writing skills People Skills; Interpersonal Savvy Problem-Solving Data Entry Skills
What we provide for our employees:
Bi-weekly Pay plus bonus structure Full-time nonseasonal work!!! Superior training will ensure you start with immediate success Competitive and rewarding, family-oriented culture Advanced leadership training opportunities World-class training and support Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays. Starting Pay is $17.00 hourly
What We Offer:
- Competitive base pay + bonus based on company performance
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it - our Employee Ownership Program lets you share the upside
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
The anticipated salary range is the expected hiring range for this role in Alabama is $16.61 - $19.54. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.