Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
LOCATION: Clayton NC
POSITION SUMMARY
The IT/OT Systems Engineer is the primary IT contact for Operational Technology (OT) and Laboratory technology stakeholders at the Clayton and RTP sites. The role connects Manufacturing, Laboratories, and the IT organization, ensuring that OT and Lab systems and supporting infrastructure remain available, stable, secure, compliant, and aligned with enterprise standards.
The position has a focused scope across manufacturing and laboratory environments, working closely with Automation, Engineering, Quality, site users, application owners, cybersecurity, central infrastructure teams, managed service providers, and technology vendors. It collects and structures OT and Lab technology demand, translates operational needs into actionable technical requirements, and ensures clear ownership and follow-through for incidents, service requests, changes, lifecycle activities, and projects.
This is a hands-on engineering role. The IT/OT Systems Engineer performs and coordinates infrastructure administration, system troubleshooting, application installation and support, patching, backup and recovery activities, connectivity support, documentation, and routine operational execution within approved procedures and change controls. The role also coordinates local delivery, communicates business impact, and validates that completed work is accepted by OT and Lab stakeholders and transitioned appropriately into production support.
KEY RESPONSIBILITIES
OT and Laboratory Stakeholder Partnership
· Act as the primary IT contact at the Clayton and RTP sites for Manufacturing OT and Laboratory technology stakeholders.
· Serve as the operational link between Manufacturing, Laboratories, and the IT organization for technology services, risks, demand, incidents, changes, and projects.
· Build trusted working relationships with Manufacturing, Laboratories, Automation, Engineering, Quality, application owners, central IT teams, cybersecurity, and service providers.
· Develop a strong understanding of site manufacturing and laboratory processes, operational constraints, critical systems, and technology dependencies.
· Communicate technology risks, service impacts, priorities, and recovery status clearly to OT and Lab stakeholders and the appropriate IT teams.
OT and Lab Systems Engineering and Support
· Provide hands-on support for OT and Lab systems and their supporting infrastructure, including servers, virtualization, storage, backup, network connectivity, endpoints, interfaces, and related platforms within the role's assigned scope.
· Perform approved system administration, troubleshooting, application installation, configuration support, patching, backup and recovery activities, account coordination, and operational maintenance.
· Diagnose issues across infrastructure, application, network, endpoint, vendor, and business-process boundaries and engage the correct resolver group when escalation is required.
· Support system lifecycle activities, including deployment, upgrades, obsolescence planning, migrations, qualification or validation support, decommissioning, and documentation updates.
· Maintain accurate technical documentation, support procedures, inventories, dependency information, and knowledge needed for reliable production support.
Service Availability, Stability, Security, and Compliance
· Help ensure OT and Lab technology services remain available, stable, secure, and compliant with corporate standards and applicable regulated-environment requirements.
· Monitor and address operational risks, recurring issues, capacity constraints, unsupported components, cybersecurity gaps, backup concerns, and single points of failure.
· Apply enterprise infrastructure and cybersecurity standards in coordination with the appropriate Core Technology Centers of Excellence, Security Office, OT organization, application teams, and site functions.
· Follow incident, request, problem, change, configuration, asset, and risk-management processes, including required approvals and evidence.
· Support infrastructure readiness for manufacturing and laboratory initiatives, facility changes, application deployments, audits, inspections, shutdowns, and other operational events.
Demand, Change, and Project Delivery
· Collect, qualify, and structure OT and Lab technology demand from Manufacturing, Laboratories, Automation, Engineering, Quality, application teams, and project organizations.
· Translate business and operational needs into clear technical requirements, expected outcomes, dependencies, risks, acceptance criteria, and support expectations.
· Coordinate local technical activities for OT and Lab projects while ensuring enterprise standards, site procedures, cybersecurity requirements, and change controls are followed.
· Ensure the correct IT owner, application owner, service provider, vendor, or enterprise technology team is engaged for each activity.
· Validate technical readiness and stakeholder acceptance before production use and ensure appropriate handover to the designated support organization.
MSP, Vendor, and Central IT Coordination
· Coordinate work delivered by managed service providers, central IT teams, application teams, engineering partners, and OT or Lab technology vendors.
· Provide service providers with the site context, priorities, access coordination, technical information, and stakeholder engagement required for effective execution.
· Monitor service quality, documentation, response, and follow-through, and escalate concerns through the appropriate service management, technology, vendor-management, or IT management channels.
· Coordinate vendor access and on-site or remote activity in accordance with cybersecurity, safety, change-control, and site requirements.
· Ensure vendor and service-provider documentation is complete, reviewed, retained, and handed over for sustainable production support.
Incident and Operational Risk Coordination
· Provide technical response and local coordination during incidents or significant service disruptions affecting manufacturing or laboratory operations.
· Assess and communicate operational impact to OT and Lab stakeholders and relevant IT teams.
· Engage the required technical teams quickly, including infrastructure, network, application, cybersecurity, service providers, vendors, Automation, Engineering, or local site resources.
· Support recovery, root-cause analysis, post-incident review, corrective actions, and improvements that reduce recurrence and strengthen resilience.
· Maintain focus on safe recovery, data integrity, compliance, business continuity, and alignment with approved technical standards.
Continuous Improvement and Knowledge Management
· Continuously build and refresh technical skills relevant to OT and Lab environments, including infrastructure, virtualization, networking, cybersecurity, backup, application support, and service management.
· Identify opportunities to improve system reliability, support processes, documentation, vendor performance, lifecycle management, and stakeholder experience.
· Capture recurring challenges and provide structured input to enterprise technology teams, cybersecurity, application owners, service providers, and management.
· Support adoption of global technology programs in OT and Lab environments and communicate local impacts, dependencies, readiness needs, and risks.
· Help preserve site technical knowledge so critical manufacturing and laboratory services remain supportable and resilient.
KEY COMPETENCIES
· Hands-on OT and Lab systems engineering and troubleshooting
· Infrastructure, virtualization, networking, backup, endpoint, and application support fundamentals
· Operational service ownership and accountability
· Incident, problem, change, configuration, asset, and risk management
· Regulated manufacturing and laboratory awareness
· Demand qualification and technical requirement definition
· MSP, vendor, and cross-functional technical coordination
· Clear written and verbal communication with technical and operational stakeholders
· Documentation discipline, continuous improvement, and cybersecurity mindset
KNOWLEDGE & SKILLS & EXPERIENCE
Essential
· Advanced experience supporting IT/OT infrastructure, manufacturing systems, laboratory systems, site infrastructure, or comparable technology operations.
· Hands-on knowledge of Windows server and endpoint administration, virtualization, networking, storage, backup and recovery, identity and access dependencies, and application support.
· Experience troubleshooting complex issues across infrastructure, applications, connectivity, vendors, and operational processes.
· Strong understanding of IT service management processes, including incident, request, problem, change, configuration, asset, and risk management.
· Ability to work effectively with Manufacturing, Laboratories, Automation, Engineering, Quality, application teams, cybersecurity, and central IT organizations.
· Ability to translate operational needs into structured technical requirements and coordinate implementation through the correct ownership path.
· Experience coordinating managed service providers, vendors, central IT teams, or cross-functional delivery teams.
· Detail-oriented and organized, with the ability to manage multiple priorities while maintaining focus on operational impact, compliance, data integrity, and cybersecurity.
Desirable
· Experience in pharmaceutical, biotechnology, healthcare, regulated manufacturing, or GxP laboratory environments.
· Experience supporting industrial control or manufacturing platforms, laboratory systems, industrial networks, manufacturing applications, or validated computerized systems.
· Knowledge of virtualization platforms, Windows Server, Active Directory, TCP/IP networking, firewalls, backup technologies, monitoring, patching, and endpoint-management tools.
· Awareness of infrastructure qualification, computer system validation, data integrity expectations, cybersecurity controls, and formal change control.
· Experience with ServiceNow or an equivalent IT service management and configuration management platform.
· Relevant certifications or training in ITIL, networking, infrastructure, virtualization, cybersecurity, Microsoft technologies, or OT security.
EDUCATION
· Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
EXPERIENCE
· Typically requires at least five (5) years of related experience.
OCCUPATIONAL DEMANDS
Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues.
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.
Location: NORTH AMERICA : USA : NC-Clayton:USNC0002 - Clayton
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