Jobs in the United States

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Added 1 min ago
MS
Clinical Nurse-Med-Surge-SpineCenter-8C-Mount Sinai Hospital-PT/Nights
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 1 min ago
MS
Clinical Nurse-Med-Surge-Spine Center-8C-Mount Sinai Hospital-PT/Days
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 1 min ago
MS
Clinical Nurse-Mount Sinai Hospital- Full Time Nights - GP9 Center/ GI transplant
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
- Full-time
5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 10 mins ago
Patient Experience Operations Support Program Manager
Banner Health Corporate
United States
The Operations Support Program Manager for Patient Experience plays a key part in advancing Banner Health's commitment to exceptional service excellence. This position proactively…
Added 35 mins ago
SO
L&I IT Data Management - Manager
State of Washington
Remote, United States
- $9,126 to $12,272 USD / month
As the IT Data Management - Manager, you will lead 16 IT data management staff and report to the A&DM Program Manager.
Added 44 mins ago
Payroll/HR Systems Coordinator & Staff Accountant (47506)
SETON CATHOLIC SCHOOLS INC
St Francis, WI
Reports to: Manager of Talent Acquisition and HRIS Administration and Director of Finance
Added 55 mins ago
EG
Product Manager
Eliassen Group
Honolulu, HI
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 1 hour ago
Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Tempe, AZ
As a Senior Manager, you will sell, lead and deliver complex strategic engagements that help refine our clients' IT and product tech / software strategy with a focus on inorganic growth.…
Added 1 hour ago
A
Contract Senior Clinical Research Associate
Actalent
Phoenix, AZ
- $70 to $95 USD / hour
…specialist, ensuring the rights and well-being of subjects and the reliability of data. The position also involves developing collaborative relationships with investigational sites and…
Added 1 hour ago
EG
Product Manager
Eliassen Group
Phoenix, AZ
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 1 hour ago
EG
Product Manager
Eliassen Group
Pierre, SD
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 1 hour ago
Maintenance Mechanic- Fresh **2nd Shift
The Wonderful Company
Del Rey, CA
The Reliability Mechanic is responsible for, but not limited to overseeing, maintaining, performing tooling changes and setup. Installation and repair of electrical (minor electrical),…
Added 1 hour ago
EI
Platform Product Manager (Hybrid)
Enova International
Chicago, IL · 175 W. Jackson Blvd Chicago, IL
- $90,000 to $125,000 USD / year
Enova’s Platform Product Management Team is seeking a Product Manager to own and drive the tools, services, and platforms that help our software engineers build and ship faster, including…
Added 1 hour ago
Software Project Manager
Trihydro Corporation
Laramie, WY
Added 1 hour ago
EG
Product Manager
Eliassen Group
Cheyenne, WY
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 1 hour ago
SW Development Engineer 2
DexCom Inc
San Diego, CA
You will tune caching, batching, resource allocation, and autoscaling using load tests and telemetry to lower unit cost within model-quality, latency, and reliability targets.
Added 1 hour ago
SW Development Engineer 1
DexCom Inc
San Diego, CA
You will track per-model tokens, cache hits, and resource usage; help tune caching, batching, and autoscaling to reduce cost within quality and reliability targets.
Added 1 hour ago
A
Warehouse Clerk
Aerotek
Medley, FL
- $16.75 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 1 hour ago
A
Cnc Machine Operator
Aerotek
Auburn, WA
- $23 to $28 USD / hour
Demonstrate reliability and a strong work ethic by consistently meeting production and training expectations.
Added 1 hour ago
MP
Practice Analytics Manager
Manatt, Phelps & Phillips, LLP
United States
- $160,000 to $175,000 USD / year
We are seeking a Practice Analytics Manager to partner closely with Practice Management leadership and Industry and Service Leaders. This role translates financial and operational data into…
Added 1 hour ago
Reliability Technician III **1st Shift
The Wonderful Company
Del Rey, CA
The Reliability Mechanic III is responsible for, but not limited to overseeing, maintaining, performing tooling changes and setup. Installation and repair of electrical, plumbing,…
Added 1 hour ago
Reliability Technician III **2nd Shift
The Wonderful Company
Del Rey, CA
The Reliability Mechanic III is responsible for, but not limited to overseeing, maintaining, performing tooling changes and setup. Installation and repair of electrical, plumbing,…
Added 2 hours ago
Reliability Engineer
Cargill
Blair, NE
The Prevailing Wage and Apprentice Program Manager leads and executes deployment of the Prevailing Wage and Apprenticeship (PWA) program to support compliance with Inflation Reduction Act…
Added 2 hours ago
EG
Product Manager
Eliassen Group
Lincoln, NE
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 2 hours ago
Operations Excellence Manager
The Wonderful Company
Del Rey, CA
The Advanced Manufacturing Manager leads the development and implementation of advanced manufacturing technologies and continuous improvement strategies that improve safety, quality,…

Gridware

Customer Success Manager

San Francisco, CA, United States

$120,000 to $160,000 USD / year

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Job details

Pay: $120,000 to $160,000 USD / year
Experience: 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Gridware

Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Team Overview

The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience and drive long-term partnerships.

Role Description

The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.

The ideal candidate will possess:

Expertise in electric grid operations and/or utility dispatch processes;
The ability to communicate complex concepts across a broad range of stakeholders within utilities;
A strong orientation toward customer experience, relationship management, and operational support.

Responsibilities

Act as the primary contact for utility customers, building trusted relationships, understanding their needs, and providing onboarding and training to maximize Gridware’s technology.
Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop documentation for troubleshooting.
Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on new use cases aligned with industry needs.
Drive adoption, retention, and satisfaction through success strategies, establish KPIs for customer health, and track performance analytics.
Partner with sales, product, and field teams for seamless support, relay customer insights to engineering, and troubleshoot issues effectively.

Required Skills

7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector.
Deep understanding of electric grid operations and utility crew dispatch processes.
Strong customer relationship management skills, with a track record of managing complex utility accounts.
Excellent communication and problem-solving skills, with the ability to distill complex technical concepts for diverse audiences.

Bonus Skills

Prior experience working in a customer-facing role at a grid technology or sensor-based monitoring company.
Familiarity with SCADA systems, AMI networks, or other utility communication platforms.
Experience leading customer training sessions, webinars, or technical workshops.
Technical proficiency in interpreting grid monitoring data, fault detection signals, and utility response workflows.
Strong data analysis skills to assess system performance and customer usage trends.
A background in engineering or technical support related to grid operations.

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Gridware Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Benefits

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)

Paid parental leave

Alternating day off (every other Monday)

“Off the Grid”, a two week per year paid break for all employees.

Commuter allowance

Company-paid training

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