Manager, Learning Standards & LMS Administration

BACKGROUND

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crew operate across the globe, 365 days a year. These team members are supported by dedicated professionals out of our corporate office - including our state-of-the-art Operations Control Center and world-class Maintenance Operation - located at AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility is required to meet the needs of our business and will require evening and weekend availability when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and will maintain a reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere to high standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

SUMMARY

The Manager, Learning Standards & LMS Administration owns the quality, effectiveness, and delivery of training across Gridiron Air. This position sets and enforces the Gridiron Air learning quality standards and effectiveness targets, and ensures all courseware is aligned with them before release and throughout its use. In a player-coach role, the manager leads a team of instructional designers through the full ADDIE life cycle while personally designing and developing courseware grounded in adult-learning, problem-based, and scenario-based learning. The manager measures training impact through a Kirkpatrick-based evaluation framework, prioritizes development through a structured intake process, partners with subject matter experts to deliver industry-leading courseware, and provides strategic and tactical management of the LMS so all training is assigned, tracked, and completed on time in compliance with FAA Part 121 requirements.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and will maintain a reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere to high standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

GENERAL DUTIES

• Establish, publish, and maintain the Gridiron Air learning quality standards for instructional design, format, style, branding, accessibility, and technical quality across all training modalities.
• Define learning effectiveness targets for each course type and ensure all courseware, including content developed by vendors, contractors, and other departments, is aligned with Gridiron Air standards and targets before release.
• Lead a formal quality-assurance process with review gates at the design, storyboard, alpha, beta, and pilot stages; provide documented quality sign-off before any course is deployed in the LMS.
• Audit the training catalog on a recurring cycle; revise, rebuild, or retire courses that do not meet standards or effectiveness targets.
• Maximize learning effectiveness by integrating adult-learning principles, problem-based learning, and scenario-based learning into all courseware.
• Own the full ADDIE life cycle (Analysis, Design, Development, Implementation, and Evaluation) for enterprise training programs.
• Serve as a player-coach: personally design and develop courseware while leading, coaching, and reviewing the work of the instructional design team.
• Manage and mentor a team of instructional designers and courseware developers supporting cross-disciplinary training needs across the enterprise; oversee workload distribution, task prioritization, and performance.
• Develop and manage a courseware development intake process; prioritize development projects according to business need, regulatory requirements, and safety risk.
• Maintain the development roadmap; manage project scope, schedules, and resources, and communicate status to stakeholders.
• Build strong working relationships with subject matter experts (SMEs) to develop accurate, industry-leading courseware.
• Create and maintain an evaluation framework that captures overall learning quality and measures training at all four Kirkpatrick levels: Reaction, Learning, Behavior, and Results.
• Maintain course quality scorecards and report learning quality and effectiveness results to the Senior Vice President, Learning & Safety, with corrective-action plans for courses below target.
• Provide strategic and tactical management of the Learning Management System (LMS) to ensure all courseware is assigned, tracked, and completed on time.
• Ensure timely and accurate tracking, validation, and audit of training records in accordance with FAA Part 121 requirements and company policies.
• Ensure courseware is properly uploaded, tested, and deployed within the LMS and meets SCORM/x API and accessibility standards.
• Generate training reports and dashboards for internal stakeholders and external regulatory agencies, including preparation for regulatory audits.
• Lead LMS system upgrades, configuration, and troubleshooting; provide end-user training and support for LMS users.
• Develop and implement standard operating procedures for courseware development, quality review, and LMS administration.
• Work closely with the Directors of Training to support regulatory submissions, manual revisions, and training program changes.
• Manage vendor relationships for authoring tools, the LMS, and contracted courseware development.
• Management personnel are expected to have a thorough understanding of the Gridiron Air Safety Management System (SMS). They should be competent in executing responsibilities aligned with their training and involvement in the SMS. Additionally, they are required and supported to identify and report safety hazards, uncover safety deficiencies, and raise safety concerns within the operation, thereby fostering a proactive safety culture.
• May perform other responsibilities as assigned based on business needs and shifting company priorities.

QUALIFICATIONS

• Bachelor's in Instructional Design, Instructional Technology, Education, or related field (Master's Degree preferred)
• Minimum 5 years of experience in instructional design
• Knowledge of instructional design principles and adult-learning theory, with experience taking training from needs analysis through post-training evaluation
• Portfolio of instructional design work demonstrating high-quality courseware
• Proficiency with eLearning authoring tools such as Articulate Storyline/Rise, Adobe Captivate, or iSpring Suite
• Strong project management skills, including managing multiple concurrent projects, timelines, and milestones
• Proven ability to build effective working relationships with SMEs and organizational leaders
• Excellent communication and interpersonal skills
• 3 years of experience leading instructional design teams (preferred)
• Professional certification such as ATD CPTD (preferred)
• Experience designing problem-based and scenario-based learning (preferred)
• Experience building and applying learning evaluation frameworks, including the Kirkpatrick Model (preferred)
• Experience administering enterprise LMS platforms, such as iSpring/Mint (preferred)
• Familiarity with SCORM or x API standards, eLearning deployment, and accessibility requirements (preferred)
• Experience running a training intake and prioritization process (preferred)
• Experience in an FAA Part 121 or other regulated aviation training environment (preferred)
• Experience participating in FAA audits or inspections (preferred)
• Commercial aviation coursework development (preferred)

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will primarily work in an office setting. Occasionally, the employee is exposed to outside weather conditions which may include wet and/or humid conditions and extreme heat and cold. When working outside the office, the noise level in the work environment is often loud. Occasional travel may be required (<10%).

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions of this role. While performing the duties of this job, the employee is required to speak, write, and understand English. Employees must also adhere to Gridiron Air's Drug and Alcohol policies.

Gridiron Air LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.