Service Technician

Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair and who has previously worked as a B-Class general service technician.

Essential Duties

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

• Diagnoses cause of any malfunction and performs repair.

• Communicates with parts department to obtain needed parts.

• Saves and tags parts of the job if under warranty or if requested by the customer.

• Examines assigned vehicle to determine if further safety or service work is required or recommended.

• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

• Documents all work performed and recommended on the repair order.

• Road tests vehicles when required or refers to the test technician.

• Participates in manufacturer-sponsored training programs, schools and events.

• Keeps abreast of manufacturer technical bulletins.

• Supervises work of any apprentice technicians as assigned.

• Reports machinery defects or malfunctions to supervisor.

• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

• Keeps shop area neat and clean.

• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

• Operates all tools and equipment in a safe manner.

• Reports any safety issues immediately to management.

• Other tasks as assigned.

• Hours are paid by flat rate