Support Services Center Representative

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13715199 Job Category: ADMINISTRATION Industry: Customer Services, Membership Manage Others: No GENERAL FUNCTION: Under the direction of the CRM System Administrator the Support Service Center Representative Level I will support the corporate office by assisting with the daily operations of the branches by providing excellent customer service and by having a clear knowledge of YMCA systems, processes, programs, and services. JOB RESPONSIBILITIES - Providing excellent service by having knowledge of YMCA programs, services and systems. - Responding to all member and community inquiries and concerns within 24 hours contact us, calls and emails. - Ensures that all membership paperwork from branches are processed efficiently and accurately. - Assists in auditing current branch processes in system and updating How To documents as needed. - Processes system clean up reports received from CRM System Administrator - Constantly improving the current service we provide by: - Attending mandatory staff meetings & trainings and assisting with staff trainings as needed - Providing feedback and suggestions to improve services and/or systems - Maintaining positive comments regarding the Wichita YMCA on social network sites - Having a comprehensive knowledge of programs and facilities - Being prepared at all times to be courteous and helpful to members and staff - Maintaining prompt hours and following established procedures for absences. - Supporting Strong Community Campaign fundraising efforts. - All other duties as assigned including cross training in other Metro functions. EFFECT ON END RESULT: Ensuring positive member experience by taking ownership of memberships and ensuring achievement of association goals and objectives as it relates to membership engagement, satisfaction, and retention of members.