Membership Coordinator

POSITION SUMMARY

The Membership Coordinator supports the daily operations of the Welcome Center by executing front-line membership sales, program enrollment, and member engagement activities. This role is responsible for delivering a welcoming, high-quality experience for members and guests while supporting the implementation of membership growth, retention, and program participation strategies. Serving as a front-line ambassador for the YMCA, the Coordinator provides operational and training support to Welcome Center staff, assists with marketing and outreach efforts, and contributes to a safe, organized, and mission-driven environment. This position focuses on consistent service delivery, accurate administrative processes, and positive relationship-building with members and the community. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED. · Greet members and guests warmly in person, by phone, and online. · Promote and sell memberships and programs in collaboration with program staff. · Process registrations, payments, refunds, cancellations, and approved financial aid. · Track membership activity includes tours, joins, cancellations, and retention efforts. · Maintain accurate records and basic reports. · Escalate complex issues to the Membership Director as appropriate. · Maintain a safe, clean, and organized Welcome Center environment. · Participate in staff meetings, trainings, and Association initiatives. · Perform other duties as assigned.

Membership Sales & Enrollment Support · Engage prospective and current members to support membership and program sales goals. · Conduct facility tours, support sales conversations, and assist with new member boarding. · Support retention efforts through relationship-building and follow-up. Member Experience & Customer Service · Deliver consistent, high-quality service at the Welcome Center. · Respond to inquiries, resolve concerns, and model YMCA values in all interactions. · Ensure a welcoming, inclusive, and mission-driven environment. Welcome Center Operations & Administration · Support daily Welcome Center operations, including registrations, recordkeeping, and financial transactions. · Maintain accurate reports related to membership activity and participation. · Support internal communication and operational consistency. Staff Support & Training Assistance · Assist with onboarding and training of Welcome Center staff. · Support scheduling coverage and serve as a role model for customer service standards. Marketing, Outreach & Community Support · Assist with promotions, special events, and outreach activities. · Lead day to day member communications through Engage and social media. · Support fundraising initiatives, including the YMCA Annual Support Campaign

QUALIFICATIONS

EDUCATION and/or EXPERIENCE · High school diploma or equivalent required; college coursework preferred. · Three to five years of experience in customer service, sales, or a related field preferred. · Strong interpersonal, communication, and organizational skills. · Computer proficiency required; experience with membership systems preferred. · Ability to manage multiple priorities in a fast-paced environment. · Ability to model YMCA values and build positive relationships.

YMCA REQUIRED TRAINING IN CHILD ABUSE PREVENTION

REASONING ABILITY

· Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. · Ability to deal with problems involving several concrete variables in standardized situations. · Responsible for minor decisions regarding routine problems where precedent has been established. · May occasionally use judgment in an operating routine from among established procedures or available alternatives. · Typical attention and alertness with the occasional concentration required.