Customer Service Supervisor

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Resolve customer complaints or answer customers questions regarding policies and procedures. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Explain regulations, policies, or procedures. Train personnel. Back up network data. Configure security settings or access permissions for customer service employees. Analyze and report computer network security breaches or attempted breaches. Document network support activities.