2501 Great Wolf Dr, Mason OH 45040, United States
Posting Close Date:
Job Title: Summer Hospitality Internship
Employment Type: Full-Time
Compensation:
$18
Location:
Mason
Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description.
Work Environment
This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions
Schedule
This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.
The Impact You'll Make:
As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom.
You will deliver exceptional service to families by bringing our values to life:
- We Are One Pack - Support your team and create a welcoming environment
- We Improve Everyday - Stay curious and look for ways to make each shift better
- We Get It Done with Care - Take pride in your work and follow through
Key Responsibilities:
Enhance Guest Experience
- Greet and engage guests while maintaining professional presentation
- Respond promptly to guest inquiries and escalate issues to leadership
- Enhances the guest experience through providing exceptional customer service
Safety
- Follow all safety guidelines, company procedures, and asset protection protocols
- Participate in required safety and emergency training
- Report any incidents or hazards to leadership
- Maintain organized, clean work areas that comply with health and safety standards
Operations
- Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage)
- Regular, dependable attendance and punctuality
Program Responsibilities
- Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area
- Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end
- Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program
- Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company
- Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work
Required Qualifications & Skills:
Must have a High School diploma or equivalent
Must be currently enrollment in an associate degree or bachelor's degree program during internship program
Available to complete at minimum a 10-week program (End of May to Early August)
Experience utilizing basic math skills with ability to