Night Auditor

2501 Great Wolf Dr, Mason OH 45040, United States Pay: $16.25 At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis. Join our Pack: ***Grow your career**: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels *Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives *Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training *Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund *Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: - Medical, Dental, and Vision insurance - Health savings account - Telehealth resources - Life insurance - 401K with employer match - Paid vacation time off - Paid parental leave Essential Duties & Responsibilities - Welcomes guests by greeting, answering questions, responding to requests - Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys - Establishes credit by verifying credit cards or obtaining cash - Directs guests to rooms by showing location on resort map - Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. - Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel - Maintains records by entering room and guest account data - Collects revenue by entering services and charges, computing bills, obtaining payment - Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements - Secures guest's valuables by processing lost and found to the housekeeping department - Prints appropriate reports and distributes to management - Prints or emails express check out folios to be distributed by security to departures - Completes Manager on Duty training - Assists accounting in the completion of researching any out of balance amounts each night - Batches credit cards and gift cards, researches variance each night - Ensures operating systems (Micros and OPERA) balance each night - Researches any balances in PI accounts nightly and checks them in and out each night - Organizes credit card receipts by type nightly Basic Qualifications & Skills - High School Diploma (or equivalent education/experience) - Strong basic math skills (addition, subtraction, division, multiplication) - Must be flexible regarding schedule, based on business demands - Previous experience demonstrating strong customer service - Successful completions of a criminal background check and drug screen Desired Qualifications & Skills Previous OPERA experience Previous experience balancing financial transactions Ability to multi-task and prioritize a variety of tasks with minimal direction Proven teamwork skills Enthusiastic and energetic Exc