IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.

Key Responsibilities

Maintain established service levels and ensure timely resolution of user support issues

Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests

Troubleshoot and resolve common technical issues in a professional and efficient manner.

Assist with user onboarding, including:

• Account provisioning
• System and application access setup
• Hardware preparation and deployment
• Support day-to-day IT operations and contribute to overall team responsiveness.
• Document issues, resolutions, and support activities within the ticketing system.
• Escalate complex issues when necessary to appropriate technical teams.

Qualifications

Previous experience in IT helpdesk or technical support preferred.

Familiarity with Tier 1 and Tier 2 support processes.

Strong troubleshooting and communication skills.

Ability to manage multiple requests in a fast-paced environment.

Customer-service mindset with strong attention to detail.

Position is contract to hire, immediate need. Interview today, start in 1-2 days