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Added 1 min ago
System Engineer
TerraPower LLC.
Everett, WA
TerraPower Isotopes (TPI) is seeking a Systems Engineer to support the development and delivery of systems and facilities for the Alpha2, Alpha5, and/or Alpha30 projects. This position will…
Added 1 min ago
Manager, Integration & Facility Engineering
TerraPower LLC.
Everett, WA
…process equipment, nuclear containment, cleanrooms, building systems, and supporting infrastructure, working closely with engineering discipline managers, Systems Engineering, project…
Added 4 mins ago
AN
Principal DevOps Engineer
Advocus National Title Insurance Company
IL
- $160,000 to $180,000 USD / year
Advocus is hiring a Principal DevOps Engineer to set the technical direction for how we build, ship, and run software. Reporting to the CTO, you’ll own our delivery and infrastructure…
Added 4 mins ago
Google Cloud Sales Specialist
NTT Managed Services Americas, LLC
Remote, United States
Education: Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent practical sales experience.
Added 4 mins ago
Data Centre Service Delivery Field Support Engineer (L1)
NTT America, Inc.
NE
…articles.Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.Ensures incidents are updated with progress and resolution…
Added 4 mins ago
Data Centre Service Delivery Field Support Engineer (L1)
NTT America, Inc.
NE
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Added 4 mins ago
Data Centre Field Support Engineer (L1)
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Software Engineer - Logistics
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Addison, IL, IL
Develops the conceptual systems architecture design and the supporting technologies needed to enable new and/or enhanced functionality within a given product/application, applying…
Added 4 mins ago
Software Engineer II
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Remote, United States
The Software Engineer II will serve as a full stack developer on the cloud platform behind a national, safety-of-life weather-warning system in a remote work environment. The platform runs…
Added 5 mins ago
AI Agent Developer
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An asset management team that answers the same portfolio questions every month by hand, out of four systems, into a deck.
Added 6 mins ago
Senior Systems Engineer
SAIC
Huntsville, AL
Must possess an active Secret security clearance with the ability to maintain; US Citizenship required
Added 6 mins ago
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Founding AI Engineer
True Talent Solutions Partners
New York, NY
- $216,000 to $250,000 USD / year
Join an early-stage B2B SaaS team as its founding AI engineer, building and leading the core voice agent that supports sales conversations. You will own the agent's technical direction,…
Added 9 mins ago
AI Engineer
InMobi
San Mateo, CA
…the ads, and InMobi is building for that world now. As an AI Engineer, you'll build the harnesses, agents, and fine-tuned models that bring generative AI into our products and internal…
Added 9 mins ago
Electrical Engineer - Davis-Besse Nuclear Power Plant
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As part of the Plant Support Engineering unit, the Electrical Engineer provides technical expertise and operational support across a broad range of nuclear power plant systems and…
Added 10 mins ago
Electrical Engineer - Davis-Besse Nuclear Power Plant
Vistra Nuclear Operations Company
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Added 10 mins ago
Front-End Engineer II, AWS Agentic WorkSpaces - WorkSpaces Admin and Builder CX
Amazon Development Center U.S., Inc.
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…generative AI directly into our consoles and SDK. As a Front End Engineer, you will build the customer-facing surfaces of our agentic harness - the always-on platform layer that hosts our…
Added 10 mins ago
Sr. Systems Development Engineer, Tech Deploy - Systems Integration
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Austin, TX · Nashville, TN · Seattle, WA · North Reading, MA
As a result of continued growth, our Technology Deployment - Systems Integration team is now searching for an innovative and solutions-oriented Systems Development Engineer to be a part of…
Added 11 mins ago
Supply Chain Performance Engineer
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Orlando, FL
The Supply Chain Engineer will support the supply chain organization and the supply base with the planning and execution of processes designed to improve overall supplier performance…
Added 11 mins ago
Sr. Manager, Inbound Logistics Planning
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Added 11 mins ago
Software Engineer
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Layton, UT
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Added 12 mins ago
Automation Engineer, Project Manager
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Added 14 mins ago
Software Engineer II (Digital Payments) Java/Spring Boot-Austin, Texas
HEB
San Antonio, TX
Responsibilities Job Summary: As a Software Engineer II, on the Digital Payments team you'll deliver complex code solutions. You'll contribute to overall system design, architecture,…
Added 18 mins ago
SO
IT Software Engineer IV
State of Idaho
Boise, ID
- $45.01 to $47.82 USD / hour
…Information Technology Services (ITS) is seeking an IT Software Engineer IV onsite at our Boise, Idaho Chinden Campus to help strengthen and modernize the applications that support public…
Added 19 mins ago
Electrical Marine Project Engineer
Consilium Safety
Davie
Consilium Safety Group is one of the world's leading manufacturers of products and safety systems for fire and gas detection in the marine, oil & gas, transport, and construction sectors.…

Gray Construction

Service Desk Engineer

Lexington, KY, United States

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Experience: Typically 1-5+ years of progressive service desk, desktop support, systems support, or related experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Compensation

Hours Per Week

Number Of Positions

Job Description

Service Desk Engineer

US-KY-Lexington

Job ID: 2026-5725

Type: Gray Inc

of Openings: 1

Category: IT-Information Technology

Gray Construction

Overview

Gray Inc. is looking to add a Service Desk Engineer to support the Technology Services team in our Lexington, KY Office.

Responsibilities

Why Gray?

Gray is a fully integrated design-builder delivering end-to-end solutions across construction, professional services, specialty equipment, and real estate. Since 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing - https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgray-preview.onenorth.com%2Fmarkets%2Fmanufacturing-plant-construction%2F&data=05%7C02%7Ctsjones%40gray.com%7C4b583f0d4a2d4f7a62c408de6fee2de3%7C8d725c94ee374e10a6f0865eb448bb49%7C0%7C0%7C639071265941260214%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=nkSOkU%2BucQQy3GL51gbjqF%2BKaXtkuiQ5XEwVHNK0mnU%3D&reserved=0, Food & Beverage - https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgray-preview.onenorth.com%2Fmarkets%2Ffood-and-beverage-plant-construction%2F&data=05%7C02%7Ctsjones%40gray.com%7C4b583f0d4a2d4f7a62c408de6fee2de3%7C8d725c94ee374e10a6f0865eb448bb49%7C0%7C0%7C639071265941296707%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=u541FYowYuFiUVhJ3Nls%2FbQHnDezOn%2Br7Ja3lDXhNrU%3D&reserved=0, Data Centers - https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgray-preview.onenorth.com%2Fmarkets%2Fdata-centers%2F&data=05%7C02%7Ctsjones%40gray.com%7C4b583f0d4a2d4f7a62c408de6fee2de3%7C8d725c94ee374e10a6f0865eb448bb49%7C0%7C0%7C639071265941314148%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=69ZmPS84U3w4PP9GJzfUwu8ZbADwc3qyX3gDq6jcmEo%3D&reserved=0, Advanced Technology - https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgray-preview.onenorth.com%2Fmarkets%2Fadvanced-technology%2F&data=05%7C02%7Ctsjones%40gray.com%7C4b583f0d4a2d4f7a62c408de6fee2de3%7C8d725c94ee374e10a6f0865eb448bb49%7C0%7C0%7C639071265941329487%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=w0hoMlnJ9yqoMuGT%2BKGIb2dEzeiWs%2FLIz9uwpDwYsTk%3D&reserved=0, and Distribution - https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgray-preview.onenorth.com%2Fmarkets%2Fdistribution-center-construction%2F&data=05%7C02%7Ctsjones%40gray.com%7C4b583f0d4a2d4f7a62c408de6fee2de3%7C8d725c94ee374e10a6f0865eb448bb49%7C0%7C0%7C639071265941345799%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UxikZWyrybYLspgwfbEpa1vJhG5N%2F1M6Cko5jZVJnrg%3D&reserved=0.

Our integrated approach allows us to deliver value at every phase of a project - from designing and building state-of-the-art facilities to fabricating custom process equipment and implementing advanced automation.

But what truly defines Gray is our people. Our success is driven by passionate, collaborative team members who take pride in their work, value strong relationships, and are committed to doing the right thing for our customers and one another. At Gray, you’ll find a culture built on teamwork, accountability, and the opportunity to make a meaningful impact.

“Personal growth precedes Gray’s growth.” – Stephen Gray, President & CEO, Gray, Inc.

Who we want…

The new team member is preferred to have a bachelor’s or technical/associate degree in a computer field; or a minimum one year related experience and/or training. Any formal Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS. Knowledge of Microsoft Office 365 and OneDrive. Knowledge of virtual conferencing solutions, Cisco WebEx preferred. Knowledge of iOS mobile devices. Any knowledge of Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software. Experience with imaging software highly desired. The selected candidate will have excellent communication skills. Must be physically present in the Lexington office.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

What we expect…

Provides advanced technical support and serves as an escalation point for complex incidents. Administers assigned IT platforms, performs problem analysis, improves support processes, and contributes to automation, projects, and the development of Associate engineers.

Bachelor, associate, or technical degree in a computer-related field preferred, or equivalent education and experience.

Typically 1-5+ years of progressive service desk, desktop support, systems support, or related experience.

Strong troubleshooting knowledge across Windows, Microsoft 365, identity, endpoint management, networking, and collaboration platforms.

Working administrative experience with platforms such as Microsoft Entra ID, Active Directory, Exchange Online, Teams, OneDrive, or endpoint management tools.

Basic scripting or automation capability, preferably PowerShell.

Working knowledge of incident, request, problem, change, and knowledge management practices.

Strong communication, documentation, coordination, and peer coaching skills.

Resolve escalated and complex incidents involving endpoints, applications, identity, access, networking, and collaboration services.
Use logs, administrative consoles, remote support tools, and diagnostic utilities to isolate and resolve technical issues.
Administer assigned enterprise platform functions within delegated permissions and change-control requirements.
Diagnose device deployment, enrollment, patching, encryption, policy, software distribution, and compliance issues.
Troubleshoot complex provisioning, group membership, synchronization, MFA, and authentication issues.
Identify recurring incidents, perform initial root-cause analysis, document workarounds, and coordinate corrective actions.
Develop and maintain approved scripts, automations, ticket workflows, technical procedures, and knowledge articles.
Mentor Associate engineers and provide technical demonstrations and troubleshooting guidance.
Participate in upgrades, migrations, office deployments, application rollouts, testing, change validation, and hypercare.
Coordinate with infrastructure, network, security, application, and vendor teams during priority incidents and projects.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.

Generally, normal office environments where noise level is moderate and temperature/humidity is controlled. Overtime may be required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

EEO Disclaimer

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity, including veterans and individuals with disabilities

PI288342015

Place of Work

On-site

Requisition ID

5725

Apply on usnlx.com About employer

More about this job

Skills

Computer technology
Teamwork
Microsoft Windows
Microsoft Office
Cisco Webex
Communication skills
Technical support
Troubleshooting
Microsoft 365
Collaboration
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Microsoft PowerShell
Documentation
Coaching
Regulatory compliance
Troubleshoot
Root cause analysis

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Work requirements

Jobs in the United States