Position Summary The Project Manager II ensures Graphcom’s clients achieve desired outcomes while maintaining each project’s scope, budget, and timeline. This position supports the organization’s overall goal of providing a world class repeatable customer service experience for Graphcom’s clients. The Project Manager II also focuses on growing client relationships and helping to improve team processes and performance. The Project Manager II will work within Graphcom’s Signs division, managing rigid signage, fabric graphics, and grand-format projects for our clients, including multi-location sign programs ordered through Graphcom’s DSF storefronts. This is an on-site position based at Graphcom’s Orrtanna, PA office. The role requires daily in-person presence to coordinate closely with estimating, design, production, installation, and shipping. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Objectives
- To deliver a world class customer service experience while keeping projects on schedule, budget, and scope.
Project Management
- Budget & Scope
- Communicate client project requests to the estimating team
- Communicate estimates to the client for approval
- Receive the approved estimate and job record from the Estimator (scope, assumptions, survey requirements, outside services quoted) and open the job in Monarch
- Build project plans and schedules to align with agreed-upon scope and budget
- Schedule
- Build project schedules
- Collaborate with the Production Manager and Scheduler throughout the life of the project to meet established deadlines for production, permitting, and installation
- Communication
- Communicate expectations, responsibilities, and background information through a written job ticket (electronic document) in Monarch
- Keep the job ticket up-to-date throughout the life of the project
- Verify job ticket details, including contact information, installation information, and special instructions
- Organize all digital files and client-supplied materials (CSM) for easy-shared access among team members
- As needed, schedule an internal launch meeting, prepare an agenda, run the meeting, and capture notes and action items
- Provide regular updates to the client and the client’s business development representative or account manager
- Signs Project Delivery
- Schedule the final site survey once the estimate is approved, and confirm survey results are recorded in Monarch before the job is released to production
- Route artwork to the Signs Designer and manage proof approval with the client
- Coordinate permits: track applications, confirm permits are in hand before installation, and follow up on final inspections
- Coordinate deliveries and installation dates with shipping, drivers, and the install team; make pre-installation calls to confirm site readiness
- Answer client questions about production methods and limitations, in coordination with the Production Manager, Signs
- Storefront Programs
- Manage and support sign orders coming through Graphcom’s DSF storefronts, which connect directly into Monarch, helping clients place and track multiple sign orders across locations
- Work with sales/BD and storefront administrators to onboard new storefront clients and grow existing storefront sign programs
- Client Growth
- Provide client service with the goal of growing the client relationship
- For clients without a dedicated account manager, a Project Manager II may be assigned with the aim of growing the account to a size where Graphcom can eventually assign a dedicated account manager
Team Leadership
- The Project Manager II regularly looks for opportunity to improve the internal team’s performance and processes. This includes:
- Maintain trust, respect, and shared knowledge
- Motivate and inspire confidence through shared problem solving
- As needed, meet to review project’s status, listen to concerns, and collaborate on a route to success
- Provide guidance and informal mentorship to less experienced project management staff as needed
- Learn and support Graphcom’s full range of sign products, including fabric graphics and grand-format printing, in addition to rigid signage
- Maintains up-to-date industry knowledge through trainings, workshops, conferences, tradeshows, or other in-person and online educational and networking opportunities.
- Maintains the highest level of security and confidentiality as defined by company policy
- Other duties as assigned by Supervisor and/or President/CEO
Minimum Job Requirements
- High school graduate (minimum) with an associate’s degree or bachelor’s degree beneficial.
- Requires 3-5 years of relevant experience in project management, account coordination, estimating, or production; signage, print, or a related production environment preferred.
- Experience with sign or print production and associated project management software (Monarch) a plus.
- Comfortable learning web-to-print/storefront ordering systems (DSF) and Graphcom’s broader sign product range, including fabric graphics and grand-format printing.
- Basic knowledge of sign engineering, permitting, and county requirements, or the ability to learn it quickly.
- Organized and detail-oriented.
- Problem solver with a self-directed work ethic.
- Excellent communication skills, personable, positive attitude, and a professional demeanor.
- Flexible and calm under pressure.
- Collaborative mindset and the desire to work in a team-centered environment is a must.
- Exclusion from the System for Award Management (SAM) List of Excluded Individuals and Entities (LEIE) prior to hire and ongoing throughout their tenure at the company. Inclusion in the LEIE is grounds for immediate dismissal
- Complete all required training courses upon hire and annually thereafter
- Maintain compliance with all company policies and procedures
- Must reside in or near Gettysburg, PA, or be willing to relocate. This is an in-house position and is not eligible for remote or hybrid work.
Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is not generally exposed to weather conditions.
- The noise level in the work environment is usually moderate.
- Occasional visits to client sites.
- May require working irregular or protracted hours.
- On-site presence at the Gettysburg office is required for this role; it is not performed remotely.
The job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and that other duties, as assigned, might be part of the job. This job description does not constitute an employment contract; the employment relationship between Graphcom and the employee is an at-will relationship.