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General Manager II- Store 8645 Quincy, MA
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ServiceNow Developer - $198K – $220K
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Seeking an experienced ServiceNow Developer to provide development, administration, and operations and maintenance (O&M) support for a mission-critical ServiceNow platform. The developer…
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Systems Engineer (Senior) - $132K – $147K
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ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
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Client Services Associate
SPS North America
Seattle, WA

Grapevine MSP Technology Services

Technical Support Technician

Visalia, CA, United States

$54,121 to $65,346 USD / year

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Job details

Pay: $54,121 to $65,346 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Authorized Technical Support Technician Visalia, CA | Full-Time Grapevine MSP is the largest managed IT services provider in California's Central Valley. Since 2009, CEO Joe Gregory and a growing team of 60+ people have helped local businesses run on reliable, secure technology that stays out of the way so they can focus on their work. We deliver proactive support, cybersecurity, cloud services, VoIP, and consulting across a wide range of client environments. As Microsoft Tier 1 Partners, we keep the approach practical: understand the issue, resolve it properly, and leave the client in a stronger position than we found them. The Role This is the next step beyond basic desktop support. You'll handle more complex tickets, dig into issues that Tier 1 escalates, and own problems that require deeper troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications. You'll still talk to users and document your work, but the expectation is higher: resolve the issue when you can, escalate cleanly when you can't, and start recognizing patterns that keep the same problems from coming back. This role is a good fit if you already have solid hands-on experience and want more technical ownership without jumping straight into pure engineering work. What You'll Be Doing

Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support
Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems
Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed
Perform root-cause analysis on recurring problems and document both the fix and the underlying cause
Support and guide Tier 1 technicians on escalations while keeping clients informed
Assist with patching, endpoint management, and basic maintenance tasks
Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs

What We're Looking For

2+ years of IT support experience (MSP experience preferred)
Strong hands-on troubleshooting skills in Windows environments
Practical experience with Active Directory, Group Policy, and Microsoft 365
Solid understanding of networking fundamentals
Ability to prioritize multiple issues and work independently
Clear written and verbal communication with both technical and non-technical people
Comfortable documenting your work thoroughly so others can follow it

Bonus Points

Experience with Azure, endpoint management tools, or common MSP platforms
Relevant certifications (CompTIA Network+, Microsoft, or similar)
Previous experience mentoring or supporting junior technicians

Why This Role You’ll see a broader range of problems than a pure Tier 1 desk and start building the judgment that higher-tier roles require. Training and development plans are available when you’re ready to move further. The team values people who take ownership and communicate clearly, especially when things aren’t straightforward.

Competitive pay 401(k) with 4% company matching Low-cost medical, dental, and vision coverage Paid vacation and sick time Performance bonuses Work-anniversary recognition Equipment and tools provided Covered training courses and Growth and Development Plans with industry-specific training Team events and social events

If you can already fix most everyday problems and you're ready for work that requires more depth and ownership, we'd like to talk.

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More about this job

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft Active Directory
Troubleshoot
Microsoft 365
DNS
DHCP
Root cause analysis
Work independently
Communication skills
Microsoft Azure
Network+
Coaching
Training and development

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Jobs in the United States

General Manager II- Store 8603 Rutland, VT

General Manager II- Store 6948 Brattleboro, VT

Aggregate Quarry Supervisor

READVERTISE IT Specialist/Java Web Applications Developer (0081043)

Graduate Research Assistant (0000GA11, Ha Kupuna Natl Res Ctr for Native Hawaiian Elders)

Assistant Coach - Baseball (Hickman High School), 2026-27

Senior Associate, Business Banking Relationship Manager, Providence, RI

Specialist, Platform & Delivery Management

Public Utilities Director

Sr. Accountant

Multi-Site Assistant Property Manager

Partnerships Coordinator: College of Emerging and Collaborative Studies - UTK

Financial Associate: College of Emerging and Collaborative Studies - UTK

Presales Business Solutions Architect - Supply Chain

Advanced Computing Lab Intern (Summer 2027)

6486 - Seasonal Sales Help

Law Firm Department Assistant

Integrations Consultant

General Manager II- Store 8645 Quincy, MA

ServiceNow Developer - $198K – $220K

Systems Engineer (Senior) - $132K – $147K

Operations SME-GMSM

Direct Support Professional - Community Day Services (CDS)

Client Services Associate

Client Services Associate

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