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Software Engineer 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Experience with modern software engineering practices, including design and code reviews, automated testing, source control, build and release processes, and secure development.
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Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Visual Studio Copilot is redefining how millions of developers build, understand, and evolve software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual…
Added 1 min ago
Software Engineer I
Frontgrade
Colorado Springs, CO
Bachelor's degree in Computer Engineering or Computer Science or Software Engineering
Added 1 min ago
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Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
We are seeking a highly skilled Senior Software Development Engineer in Test to strengthen software quality and reliability across a complex healthcare technology platform. In this role,…
Added 1 min ago
Senior Fullstack Engineer (Matchmaking)
Jobgether
Remote, United States
At least 7 years of software engineering experience, preferably within SaaS environments.
Added 2 mins ago
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Senior Software Engineer, Backend
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
- Five to eight years of backend software engineering experience.
Added 2 mins ago
Associate DevOps Engineer
VTG
Manassas, VA
Bachelor’s or master’s degree in Systems Engineering, Computer Engineering, Computer Science, Software Engineering, or Information Technology
Added 4 mins ago
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Senior Silicon Systems Engineer
Atom Computing
Austin, TX · Boulder, CO
- $140,000 to $160,000 USD / year
Act as technical liaison between Theory, Quantum Engineering, Hardware, Software, Controls, ASIC Design and Verification, and Optical Engineering
Added 4 mins ago
Joint Live Virtual Constructive (JLVC) Terrain Technician Senior – SECRET Clearance required
General Dynamics Information Technology
Schofield, HI
Job Family: Data Science and Data Engineering
Added 4 mins ago
Staff Software Engineer - IAM
General Motors
Honolulu, HI
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 4 mins ago
Manager, Software Engineering, SalesForce
Cardinal Health
Honolulu, HI
What Commercial Technologies Software Engineering contributes to Cardinal Health
Added 4 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Honolulu, HI
- $83,000 to $112,050 USD / year
…collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor…
Added 4 mins ago
Audiologist - Remote
GN Hearing
Honolulu, HI
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 4 mins ago
Manager, AV Evaluation
General Motors
Honolulu, HI
We are looking for an Engineering Manager to lead a team building the software, metrics, and analysis systems used to evaluate autonomous driving performance at scale. This leader will…
Added 4 mins ago
Software Engineer, Systems ML
Meta
Honolulu, HI
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 4 mins ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
Honolulu, HI
Maintain deep awareness of emerging technologies and proactively identify where advances in AI, cloud, automation, and software engineering can create meaningful business value
Added 4 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Honolulu, HI
Software engineering and solution architecture
Added 4 mins ago
Lead Project Manager, Delivery
Humana
Honolulu, HI
Coordinate project activities across Product Management, Engineering, Architecture, Data, Testing, and business teams.
Added 4 mins ago
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Data Platform Sales Representative - SLED
Oracle
Honolulu, HI
- $76,800 to $122,900 USD / year
Partner closely with Oracle Cloud Engineering, Solution Engineering, AI Specialists, Customer Success, Consulting, Marketing, and executive leadership throughout the sales process.
Added 4 mins ago
Senior Product Manager, Eligibility & Learning Enablement
Humana
Honolulu, HI
…business functions. You will partner across business, data, engineering, architecture, and product organizations to translate emerging use cases into scalable data capabilities. You will…
Added 4 mins ago
Director, Innovation and Business Optimization (WMHS)
WM
Honolulu, HI
Utilizes financial analysis software/techniques to evaluate the effectiveness of current processes.
Added 4 mins ago
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Project Senior Consultant
Oracle
Honolulu, HI
- $28.41 to $56.83 USD / hour
Oracle Construction, Engineering, Energy and Water provides the most comprehensive platform of leading-edge solutions to empower construction and engineering organizations and utility…
Added 4 mins ago
Senior Manager, Security Operations Center
Rubrik
Honolulu, HI
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 4 mins ago
Intelligence Analyst IV
General Atomics
Honolulu, HI
…operational tradecraft into requirements and feedback for our engineering and research organizations; externally, you will work directly with government intelligence analysts across the…
Added 4 mins ago
Audiologist - Remote
GN Hearing
Honolulu, HI
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…

Grapevine MSP Technology Services

Technical Support Technician

Visalia, CA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Authorized Technical Support Technician Visalia, CA | Full-Time Grapevine MSP is the largest managed IT services provider in California's Central Valley. Since 2009, CEO Joe Gregory and a growing team of 60+ people have helped local businesses run on reliable, secure technology that stays out of the way so they can focus on their work. We deliver proactive support, cybersecurity, cloud services, VoIP, and consulting across a wide range of client environments. As Microsoft Tier 1 Partners, we keep the approach practical: understand the issue, resolve it properly, and leave the client in a stronger position than we found them. The Role This is the next step beyond basic desktop support. You'll handle more complex tickets, dig into issues that Tier 1 escalates, and own problems that require deeper troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications. You'll still talk to users and document your work, but the expectation is higher: resolve the issue when you can, escalate cleanly when you can't, and start recognizing patterns that keep the same problems from coming back. This role is a good fit if you already have solid hands-on experience and want more technical ownership without jumping straight into pure engineering work. What You'll Be Doing

Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support
Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems
Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed
Perform root-cause analysis on recurring problems and document both the fix and the underlying cause
Support and guide Tier 1 technicians on escalations while keeping clients informed
Assist with patching, endpoint management, and basic maintenance tasks
Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs

Requirements

What We're Looking For

2+ years of IT support experience (MSP experience preferred)
Strong hands-on troubleshooting skills in Windows environments
Practical experience with Active Directory, Group Policy, and Microsoft 365
Solid understanding of networking fundamentals
Ability to prioritize multiple issues and work independently
Clear written and verbal communication with both technical and non-technical people
Comfortable documenting your work thoroughly so others can follow it

Bonus Points

Experience with Azure, endpoint management tools, or common MSP platforms
Relevant certifications (CompTIA Network+, Microsoft, or similar)
Previous experience mentoring or supporting junior technicians

Why This Role You’ll see a broader range of problems than a pure Tier 1 desk and start building the judgment that higher-tier roles require. Training and development plans are available when you’re ready to move further. The team values people who take ownership and communicate clearly, especially when things aren’t straightforward.

Benefits

Competitive pay 401(k) with 4% company matching Low-cost medical, dental, and vision coverage Paid vacation and sick time Performance bonuses Work-anniversary recognition Equipment and tools provided Covered training courses and Growth and Development Plans with industry-specific training Team events and social events

If you can already fix most everyday problems and you're ready for work that requires more depth and ownership, we'd like to talk.

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More about this job

Skills

Technical support
Troubleshooting
Microsoft Windows
Microsoft Active Directory
Troubleshoot
Microsoft 365
DNS
DHCP
Root cause analysis
Work independently
Communication skills
Microsoft Azure
Network+
Coaching
Training and development

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