Key Account Manager

Headquartered in Suwanee, GA, Pearlman Group is a multi-channel developer and distributor of specialty tools, abrasives, and equipment serving construction, fabrication, and industrial end-markets. Through industry-leading brands such as Pearl Abrasive Co., GranQuartz, and Vector Tools, we empower professionals to build, restore, and perform at the highest level across the jobsite and the shop floor. Position Summary The Key Account Manager (KAM) serves as the primary relationship owner for Pearlman Group's most strategic and high-value customers. This role is responsible for developing long-term partnerships, driving profitable revenue growth, and ensuring exceptional customer satisfaction across assigned accounts. The KAM acts as a trusted business advisor, gaining a deep understanding of customer objectives, identifying growth opportunities, and coordinating internal resources to deliver value-added solutions. The ideal candidate is relationship-driven, strategic, and results-oriented, with a proven ability to balance customer needs with business objectives while driving sustainable growth.

Essential Duties and Responsibilities Strategic Account Management

• Develop and maintain strong, long-term relationships with key customers and decision-makers.
• Serve as the primary point of contact for assigned accounts.
• Build strategic account plans that align customer objectives with company goals.
• Conduct regular business reviews to assess account performance, identify opportunities, and strengthen partnerships.

Revenue Growth & Business Development

• Achieve and exceed assigned sales and profitability objectives.
• Identify opportunities for account expansion, cross-selling, and upselling products and services.
• Develop strategies to increase customer retention and maximize customer lifetime value.
• Drive new business opportunities within existing account portfolios.

Customer Needs Analysis & Solution Development

• Understand customer operations, challenges, and strategic initiatives.
• Collaborate with internal teams to develop customized solutions that address customer needs.
• Anticipate customer concerns and proactively resolve issues to maintain strong customer satisfaction.
• Ensure timely follow-up and resolution of customer inquiries and service-related concerns.

Relationship Building & Customer Advocacy

• Establish trusted advisor relationships with executive-level customer contacts.
• Promote a customer-centric approach across all internal departments.
• Advocate for customer needs while balancing company objectives and profitability goals.
• Foster strong relationships that create long-term loyalty and partnership.

Market Intelligence & Strategic Planning

• Monitor customer activity, market trends, competitor activity, and industry developments.
• Provide actionable market insights to leadership, sales, marketing, and product teams.
• Identify emerging business opportunities and potential risks within assigned accounts.
• Support strategic planning initiatives through customer and market feedback.

Contract Negotiation & Account Administration

• Lead negotiations related to pricing, terms, contracts, and service agreements.
• Ensure agreements align with customer expectations and company objectives.
• Maintain accurate account records, forecasts, and sales activity within CRM systems.
• Prepare reports, account reviews, and forecasts for leadership.

Cross-Functional Collaboration

• Partner closely with Sales, Operations, Marketing, Customer Service, Product Management, and Leadership teams.
• Coordinate internal resources to ensure successful customer onboarding, implementation, and ongoing support.
• Facilitate communication between customers and internal stakeholders to ensure alignment and execution.

Qualifications

Required

• Bachelor's degree in Business, Marketing, Sales, or related field, or equivalent combination of education and experience.
• 5+ years of experience in account management, sales, business development, or customer relationship management.
• Demonstrated success managing strategic or high-value customer accounts.
• Strong negotiation, presentation, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time-management skills.
• Ability to analyze business data, identify trends, and develop strategic recommendations.
• Proficiency in Microsoft Office and CRM platforms.

Preferred

• Experience managing national or enterprise-level accounts.
• Background in industrial, manufacturing, distribution, construction, or related B2B environments.
• Experience managing multimillion-dollar customer portfolios.
• Advanced sales, account management, or business development training.

Work Environment Remote; some travel may be required for client meetings or presentations Why Join Pearlman Group The Key Account Manager plays a critical role in strengthening strategic partnerships, driving revenue growth, and helping shape the future direction of the business. This position offers the opportunity to work directly with key customers, influence business strategy, and create long-term value for both customers and the organization.