Welcome Center Associate

Our Downtown YMCA is looking for an energetic, customer-service-driven individual to join our team! As the first person our members see, you will be the front face of our Y, creating a welcoming and positive environment for everyone who walks through our doors. This is the perfect part-time job for someone looking for flexibility, community connection, and a meaningful place to work.

Key Responsibilities:

• Greet members and guests with a warm, welcoming attitude.
• Answer phone calls, respond to inquiries, and provide accurate information about programs, schedules, and memberships.
• Handle member check-ins, new registrations, and program sign-ups efficiently.
• Maintain a clean, organized, and professional front desk environment.
• Address and resolve member feedback or direct them to the appropriate department.

Qualifications:

• Customer-focused: Excellent communication and interpersonal skills with a passion for helping people.
• Detail-oriented: Ability to manage tasks accurately in a fast-paced environment.
• Adaptable: Thrives in a dynamic setting and handles multi-tasking with ease.
• Reliable: Strong attendance record and a dependable team-player mindset.
• CPR/First Aid certification is a plus (or willingness to obtain upon hiring).

What We Offer:

• Flexibility: Great hours that can work around school, family, or other commitments.
• Community: A supportive, inclusive, and mission-driven work environment.
• YMCA Membership: Complimentary access to fitness facilities and programs.

Looking for mornings, afternoon, evenings and ocassional weekends. $15 to 15.25 hourly