Alumni Coordinator

Alumni Coordinator Reports to the VP of Business Development

About our organization:

At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace.

Overview:

The Alumni Coordinator plans, implements, and executes programming and services for all Granite Recovery Centers. Areas of focus will include event planning, alumni engagement, volunteer management, communications, social media, local alumni programming and promoting employment opportunities. The Alumni Coordinator will develop, design, schedule, and arrange publicity and promotional materials and events for alumni functions and services. The Alumni Coordinator will be in contact with Alumni on set follow-up intervals, to foster and strengthen relationships, discuss sponsorships, participation in meetings, and share about GRC employment opportunities.

Qualifications:

• High School diploma or equivalent.
• 1-3 years; training or related field.
• Valid Driver’s license
• Sales experience preferred (not required)

Knowledge:

Skills:

• Excellent verbal and written communication skills
• Proficient in Microsoft Word, Excel, and Outlook
• If in personal recovery, a minimum of 2 years of uninterrupted recovery
• Superior interpersonal skills
• Excellent persuasion and presentation skills
• Organized and project management oriented
• Responsive and details oriented
• Proven record of customer service skills
• Strategic thinker with effective planning skills
• Exhibits a supportive and collaborative leadership style
• Demonstrated skills in problem solving, sound decision making, completing tasks in a timely manner, delegating and following up on tasks
• Models professionalism, collaborative efforts and team work.
• Exhibits good time management skills
• Flexibility to work evenings and weekends as position and events require
• Demonstrated interpersonal skills, and ability to engage in relationship building
• Ability to multi-task and ensure expectations are consistently exceeded; ability to build and maintain timelines, budgets and deliverables in a fast-paced environment.
• Experience maintaining a database (preferred)

Abilities:

• Ability to evaluate cost of a program and compare it to the benefits for the organization.
• Ability to work well under pressure and manage sensitive or controversial subjects with tact, kindness, and professionalism
• Builds and maintains relationships with Alumni
• Plans, develops, implements, and organizes events and volunteers to advance the mission, values and goals of the company
• Organizes Alumni outreach programs and coordinates special events that will influence opinion or promote services, or ideas of the company
• Drafts and distributes/publishes various content pieces that promote the company, as well as Alumni within the company
• Responds to inquiries from Alumni members when needed
• Proactively reaches out to Alumni on regular schedule to check in on after care plan progress and offer support as needed
• All discussions and contact with Alumni are documented in designated tracking system
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.

Essential Duties and Responsibilities:

• Engage clients while they are going through treatment, explaining the benefits of the alumni program offered by the facility
• As a speaker in groups at the facility as defined by facility staff, encourage alumni to visit their treatment center post discharge and or attended alumni recovery meetings to share experiences, strength and hope.
• Set up and manage weekly meetings at the facility for alumni to attend
• Develop and manage programs with the goal of empowering alumni to stay connected to the treatment facility.
• Facilitate special events on and offsite, developing networking opportunities and working with the facility business development team on building out social media outreach
• Organize, plan, and execute various alumni events, with focus on reserving venues, creating marketing collaterals, coordinating vendors, managing reservations, staffing plans, and supervising activities.
• Educate facility staff to create a deeper awareness of the benefits of the alumni program
• Conducts routine wellness calls to all discharged patients, enrolled in the Alumni program or not, to confirm patient adherence to aftercare/recovery plans.
• Support department-wide projects, activities and events as needed.
• Facilitate as needed or requested, outside speaker events, coordinating with local AA and NA groups.
• Work closely with the Director and VP of Marketing, Executive Directors and Discharge Planning leveraging best practices to develop and launch an Alumni program.
• Serves as front-line resource for Alumni inquiries and manages coordination and contact with Alumnus.
• Manages Alumni database
• Works with discharge planning to coordinate and connect recent “graduates” with recovery-oriented meetings, groups and support
• Assists in publishing quarterly Alumni newsletter, maintains and updates mailing and email lists and Alumni database
• Active in the recovery community
• Assists with identifying relapse risk factors and the development of a supportive home environment
• Promotes the alumni program to client’s, staff and the community; keeping the alumni engaged through phone calls, e-mails, social media, surveys and events
• Furnishes a Monthly report to facility leadership on alumni activities, planning for future alumni events, patient enrollment in the Alumni program and attendance at alumni events.
• Identify policy and programmatic issues with the facility Alumni program; develop strategies, solutions and recommendations
• Assists in the preparation of budgets for the Alumni program.
• Adherence to a code of conduct conducive with Granite Recovery Centers policy is expected
• Other duties, as assigned.

Other Characteristics:

• Prolonged periods sitting at a desk working on a computer, standing and or walking in an 8 hour day
• Must be able to lift up to 25 pounds
• Must meet pre-employment and maintain all applicable state, national, and job-related guidelines for reference checking, background screening,10 panel urine drug screening, health screening, DMV (if applicable), insurance (if applicable), and license/credential verifications