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Added 8 mins ago
Director, Technical Program Management
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United States
…streamline comprehensive program plans that outline the management process for technical and cross-organizational scope impacting products and business. Ensures the effectiveness of risk…
Added 9 mins ago
IG
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Insight Global
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- $60 to $70 USD / hour
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Added 9 mins ago
First Line Risk Analyst
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Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
Added 9 mins ago
Manager Manufacturing, Purification - Nights
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Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
Added 12 mins ago
Warehouse Manager
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Added 14 mins ago
Experience Partner 2
Granicus
Remote, United States
…- a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to…
Added 16 mins ago
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Beauty Counter Manager - MAC, Galleria At Crystal Run - Full Time
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Added 17 mins ago
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Warehouse Lead, China Grove - Full Time
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Added 17 mins ago
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Warehouse Lead, China Grove - Full Time
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Added 17 mins ago
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Warehouse Lead, China Grove - Full Time
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Seasonal Lead, China Grove - Full Time
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Added 17 mins ago
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Assistant Supervisor, Tacoma - Full Time
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Added 17 mins ago
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Warehouse Lead, China Grove - Full Time
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Added 17 mins ago
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Seasonal Lead, China Grove - Full Time
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- Full-time
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Added 17 mins ago
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Beauty Counter Manager - Estee Lauder, Quaker Bridge Mall - Full Time
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Added 18 mins ago
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Seasonal Lead, China Grove - Full Time
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Added 18 mins ago
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Omnichannel Support Captain, Oglethorpe - Full Time
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Added 18 mins ago
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Backstage Captain, Tuttle Crossing - Full Time
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Added 18 mins ago
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Seasonal Lead, China Grove - Full Time
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Added 18 mins ago
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Granicus

Experience Partner 2

Remote, United States

Pay Range USD $67,000.00 - USD $72,300.00 /Yr.

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Job details

Pay: Pay Range USD $67,000.00 - USD $72,300.00 /Yr.
Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve - driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud - a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently. Our Experience Partners have strong experience in customer-facing environments. They are CX practitioners and delivery experts across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager. Our Experience Partners are involved during pre-sales and support post-sales activities.

They will maintain strong customer relationships and act as a main point of contact for the programs they own, ensuring tight alignment, offering proactive and prescriptive advice, and ultimately resulting in outstanding Customer Success. This may include the following:

Pre-sales discovery and experience definition.
Project kickoff.
Bringing industry expertise and perspective.
Drive better outcomes through hands-on experience, services, data, and technical expertise.
Working understanding of Granicus solutions.
Alignment to and support of customer objectives.
Regular customer check-ins.
Ensure project operational compliance.
Relationship building with client stakeholders.
Owning their book of business, constituted by programs across an assigned set of mid-tier customers.
Being customer's primary point of contact for owned programs.
Protect existing program revenues and prevent/mitigate program and customer churn.
Grow revenues through direct upsells within the programs and generating cross-selling leads.

What Your Impact Will Look Like

Develop, grow, and manage strategic customer relationships.
Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus.
Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
Support delivery team to manage scope, timeline, execution, and acceptance.
Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
Identify and develop customer engagement and recognition opportunities.
Drive organic growth by leveraging our current book of business and relationships.
Work with customer to create demand for Granicus services and solutions.
Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
Represent Granicus in speaking roles, panel participation, and internal or external engagements as a public sector thought leader on customer experience, digital communications, data, and overall transformation.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
A few culture highlights include – Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance - starting from day one. Here’s what you can expect as a U.S.-based team member: Flexibility & Balance

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

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More about this job

Skills

Record keeping
Community engagement
Sales
Sales activities
Customer relations
Regulatory compliance
Relationship building
Upselling
Presentation skills
Leadership
Customer experience
Quality assurance
Project management
Communication skills
Interpersonal skills
Cybersecurity
Confidentiality
Microsoft Teams

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