Job Summary The Server will be primarily responsible for the service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items. Checks station before, during and after shift for proper set-up and cleanliness. Answers the phone and greets the guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness. Takes the order and inputs the order into the Micros system to inform the kitchen of the particulars of the order. Retrieves order from kitchen, confirms its accuracy and delivers it to guests. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. DUTIES Serve food courses and alcoholic beverages to guestsAnswer questions related to menu selectionsCommunicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availabilityCommunicate additional meal requirements, allergies, dietary needs, and special requests to the kitchenRecord transaction in MICROS system at time of orderCheck in with guests to ensure satisfaction with each food course and/or beveragesMaintain cleanliness of work areas, china, glass, etc., throughout the dayComplete closing duties, including restocking items, turning off lights, etcPresent physical and accurate check to guest and process paymentFollow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certificationsEnsure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assetWelcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciationSpeak with others using clear and professional languageDevelop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employeesEnsure adherence to quality expectations and standardsStand, sit, or walk for an extended period of timeMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistanceConsistently maintain a positive attitudeEncourage a positive attitude among Team MembersAnticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfactionPerform all duties in a timely and professional mannerMaintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbookReports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standardsApplies excellent guest relations skills when interacting with guestsObserves hotel telephone etiquette, message, and call handling proceduresSpecial projects and duties as assignedGeneral Promotes and applies teamwork skills at all timesIs polite, friendly, and helpful to guests, management and fellow Team MembersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards
QUALIFICATIONS
Ability to work as part of a dynamic team to consistently deliver a quality productCustomer Service experienceAbility to verbally communicate effectively with guests and team membersTolerance of all culturesResponsible Alcohol Awareness Training Certification or EquivalentAble to work a flexible schedule, including weekends and holidaysAble to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.