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Added 5 mins ago
Process Improvement Lead
Humana
Dover, DE
…Medicaid encounter submission performance. You will report to the Director, Encounter Data…
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
You will act as the primary operational and technology bridge between executive leadership and hands-on execution teams, partnering closely with business leaders across Membership…
Added 5 mins ago
Manager, Talent & Organizational Development
Chemours
Wilmington, DE
In this hands-on role, you will turn Chemours’ talent strategies into well-executed programs across performance management, talent reviews, succession planning, leadership development,…
Added 5 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 5 mins ago
Director, Sales Enablement - Business Insurance, Select and BI Field
Travelers Insurance Company
Dover, DE
…Implementation Leads, Sales Executive/Account Executive Council & Sales Director/Managing Director calls, sales meetings, as well as Subject Matter Expert (SME) panels; Includes management…
Added 9 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
You will act as the primary operational and technology bridge between executive leadership and hands-on execution teams, partnering closely with business leaders across Membership…
Added 9 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 9 mins ago
Nuclear ICBM Director
BOOZ ALLEN HAMILTON INC
CLEARFIELD, UT
Job Number: R0250056 Nuclear ICBM Director The Opportunity: Lead business development, program execution, and capability development activities in support of ICBM system development and…
Added 9 mins ago
Director-Government and External Quality Programs
Intermountain Health
Murray, UT
Experience establishing enterprise governance, regulatory readiness, program controls, risk-management processes, or corrective-action structures.
Added 9 mins ago
Director of Production Operations 2
Northrop Grumman
Roy, UT
The Production Operations Director is a senior level leader with accountability to the Test and Production Operations Business Unit VP and the Sentinel Program Management team. The…
Added 9 mins ago
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Roy, UT
…planning, design, integration, and execution (i.e. cradle to grave program execution). You will act as the Cost Account Manager (CAM) for this work scope, directing a multi-disciplinary…
Added 9 mins ago
Sentinel - Principal/Sr Principal System Engineer
Northrop Grumman
Roy, UT
Work with Design, Integrated Logistics Support, Specialty Engineering, and project management in development of Support Equipment for mission operational system on the Sentinel program to…
Added 9 mins ago
Sentinel - Principal / Sr Principal Systems Engineer
Northrop Grumman
Roy, UT
…. This opening is in Roy, UT and will support the Sentinel Program . Northrop Grumman supports the Air Force’s sustainment, development, production and deployment of hardware and system…
Added 9 mins ago
Sentinel - Principal / Sr Principal Systems Engineer
Northrop Grumman
Roy, UT
…. This opening is in Roy, UT and will support the Sentinel Program . Northrop Grumman supports the Air Force’s sustainment, development, production and deployment of hardware and system…
Added 9 mins ago
Sentinel - Systems Engineer
Northrop Grumman
Roy, UT
Work with Design, Integrated Logistics Support, Specialty Engineering, and project management in development of Support Equipment for mission operational system on the Sentinel program to…
Added 9 mins ago
Sentinel PLM Systems Engineering Manager 3
Northrop Grumman
Roy, UT
Minimum of 3 years in a formal management or technical leadership position (e.g., functional manager, IPT lead, product owner, program manager).
Added 9 mins ago
Sentinel - Sr Principal Logistics Engineer
Northrop Grumman
Roy, UT
Requires 3 years of demonstrated experience supporting a system sustainment or development program in a logistics, engineering, program management, or product support role
Added 9 mins ago
Manager, Student Success and Retention Initiatives
ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS
PROVO, UT
…Student Success and Retention Manager (SSRM) reports to the Director of the Office of Student Engagement and Success and plays a central role in advancing institutional student retention,…
Added 9 mins ago
Student Engagement and Leadership Coordinator
ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS
PROVO, UT
Added 9 mins ago
Director, Student Accessibility and Civil Rights Support
ROCKY MOUNTAIN UNIVERSITY OF HEALTH PROFESSIONS
PROVO, UT
…with occasional lifting of up to 10 pounds. ABOUT THE ROLE The Director of Student Accessibility and Civil Rights Support manages RMU's student disability accommodation process and supports…
Added 10 mins ago
Process Improvement Lead
Humana
Salt Lake City, UT
…Medicaid encounter submission performance. You will report to the Director, Encounter Data…
Added 10 mins ago
UO
Starbucks Assistant Manager
University of Utah
Salt Lake City, UT
- $20 to $23 USD / hour
Working as part of a leadership team, the Assistant Manager contributes to staffing, training, inventory management, and financial performance while fostering a positive, team-oriented work…
Added 10 mins ago
Associate Director, Oracle Applications
KPMG LLP
SALT LAKE CITY, UT
Added 10 mins ago
Advanced Practice Provider-Pediatric Comprehensive Epilepsy
Intermountain Health
Salt Lake City, UT
This role is essential in management and continued development of the program, working closely with the service line director and medical director to develop, implement and meet program…
Added 10 mins ago
Director, Sales Enablement - Business Insurance, Select and BI Field
Travelers Insurance Company
Salt Lake City, UT
…Implementation Leads, Sales Executive/Account Executive Council & Sales Director/Managing Director calls, sales meetings, as well as Subject Matter Expert (SME) panels; Includes management…

Grainger Businesses

Technical Support Supervisor

SANTA ANA, CA, United States

The anticipated base pay compensation range for this position is $102,100-136,100.

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Job details

Pay: The anticipated base pay compensation range for this position is $102,100-136,100.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location Type: Onsite

Req Number 336685

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.

You Will

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

You Have

High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
Associate's Degree Associate's degree in a technology-related field (preferred)
Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
3+ years related experience
3+ years experience in technical support, customer support operations, IT support, or a related field
3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred)
2+ years equivalent combination of training and supervisory/team lead experience (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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More about this job

Skills

Technical support
Coaching
Communication skills
Troubleshooting
Documentation
Customer service
System administration
Business processes
Change management
Prioritization
Quality assurance
Process improvement
Collaboration

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