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GA
Respiratory Therapist (RT)
Genesis Administrative Services
Bowie, MD
- $40 to $44 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
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GA
Physical Therapy Assistant (PTA) - Mobile Outpatient
Genesis Administrative Services
Bala Cynwyd, PA
- $35 to $44 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
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Senior PM, Unity Rewards App
Unity Technologies SF
San Francisco, CA · Bellevue, WA · NY · Mountain View, CA
…retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs…
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HM
Restaurant Supervisor
Harvest Market (Niemann)
Carmel, IN
- $17 to $22 USD / hour
Promote sales/events and support established program
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FF
Chief Financial Officer
FRED FINCH YOUTH CENTER
OAKLAND, CA
- $200,414 to $255,414.57 USD / year
…young lives, providing behavioral health, education, and family support services to some of California’s most vulnerable youth and families. None of that work happens without the people…
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Temporary SPED Teacher (5th grade))
Chicago Public Schools
IL
ABOUT CPS: We are an urban district on the rise. The support and resources we provide to our staff enables them to make the greatest difference where it’s needed most. Be a part of the…
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SPED Teacher (4-5)
Chicago Public Schools
IL
ABOUT CPS: We are an urban district on the rise. The support and resources we provide to our staff enables them to make the greatest difference where it’s needed most. Be a part of the…
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Administrative Assistant
Urban Strategies LLC
Remote, United States
We are seeking an experienced an organized Administrative Assistant to provide support to the En Comunidad Program and Community Development team, as requested. You will be responsible for…
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EP
Adult Protection Services Supervisor
El Paso County (CO)
Colorado Springs, CO
- $67,850 to $101,870 USD / year
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
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Direct Care Worker
PROMESA R.H.C.F.
Bronx, NY · New York City, NY
Make purchases as needed or requested by the program or management team.
Added 1 min ago
CI
Child Care Teacher - Greater Dayton Area
CWCC Inc
Kettering, OH
- $13 to $17 USD / hour
Immediate NO COST medical, mental health, and prescription program.
Added 1 min ago
CI
Child Care Teacher - Greater Dayton Area
CWCC Inc
Miamisburg, OH
- $13 to $17 USD / hour
Immediate NO COST medical, mental health, and prescription program.
Added 1 min ago
CI
Child Care Teacher - Greater Dayton Area
CWCC Inc
Huber Heights, OH
- $13 to $17 USD / hour
Immediate NO COST medical, mental health, and prescription program.
Added 1 min ago
CI
Child Care Teacher - Greater Dayton Area
CWCC Inc
Beavercreek, OH
- $13 to $17 USD / hour
Immediate NO COST medical, mental health, and prescription program.
Added 1 min ago
UH
Dental Assistant (DA/RDA)
United Health Centers of the San Joaquin Valley
Fresno-Milburn, CA
- From $22 USD / hour
Works closely with the RDA Supervisor and other members of the clinic management team to:
Added 1 min ago
North America Commercial EHS Manager
Pioneer Hi-Bred International, Inc
Des Moines, IA
Support emergency preparedness, business continuity, and crisis management planning efforts.
Added 1 min ago
Licensed School Counselor (LCSW, LMFT, LPC) Dysart ACES Integrated
The Austin Centers for Exceptional Students
Phoenix, AZ · West Phoenix, AZ
The Austin Centers for Exceptional Students is a multifaceted special education program, designed specifically for students with emotional disabilities, autism, intellectual disabilities,…
Added 1 min ago
Girl Experiences Manager - Girl Scouts
Girl Scouts of Northern Indiana-Michiana
South Bed, IN
With the property team, ensures that the organization's program portfolio and property management are aligned to ensure quality girl experiences.
Added 1 min ago
Girl Experiences Manager - Girl Scouts
Girl Scouts of Northern Indiana-Michiana
Fort Wayne, IN
With the property team, ensures that the organization's program portfolio and property management are aligned to ensure quality girl experiences.
Added 1 min ago
Senior Program Assistant - Biomedical and Health Sciences Program
The National Academies of Sciences, Engineering, and Medicine
Washington, DC
2. Event Planning and Management: Coordinates and executes logistical arrangements for internal and external meetings and workshops in both virtual and in-person settings. For in-person…
Added 1 min ago
New Grad RN- Pediatric Cardiology ICU
Johns Hopkins Hospital
Baltimore, MD
…the globe. Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency…
Added 1 min ago
RP
Full Time Ambassador at Loudoun Gateway
Reimagined Parking
Sterling, VA
- $18 USD / hour
- Full-time
Report hazards, incidents, or maintenance issues to management
Added 1 min ago
Outbound Sales Specialist
altafiber
Cincinnati, OH
Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple…
Added 1 min ago
Hospice CNA
Beacon Hospice
Kingsport, TN
The confidence in having strong support, stability, and balance between work and life.
Added 1 min ago
Director, Complex Program Management
Kyndryl, Inc.
Remote, United States
As a Director, Complex Program Management, you will serve as the principal delivery executive orchestrating high-stakes, multi-year technology transformations for enterprise clients.…

Grainger Businesses

Technical Support Supervisor

SANTA ANA, CA, United States

The anticipated base pay compensation range for this position is $102,100-136,100.

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Job details

Pay: The anticipated base pay compensation range for this position is $102,100-136,100.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location Type: Onsite

Req Number 336685

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.

You Will

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

You Have

High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
Associate's Degree Associate's degree in a technology-related field (preferred)
Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
3+ years related experience
3+ years experience in technical support, customer support operations, IT support, or a related field
3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred)
2+ years equivalent combination of training and supervisory/team lead experience (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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More about this job

Skills

Technical support
Coaching
Communication skills
Troubleshooting
Documentation
Customer service
System administration
Business processes
Change management
Prioritization
Quality assurance
Process improvement
Collaboration

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