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Accounting Clerk
Lippes Mathias LLP
Rochester, NY
…expertise to ensure the accurate and efficient administration of client invoicing and related accounting processes. This role is responsible for the accurate preparation, review,…
Added just now
2026 Grads Inside Sales Representative (Base salary + Uncapped Commissions)
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Louisville, KY
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will…
Added 1 min ago
EP
Customer Service & Lobby Representative
El Paso County (CO)
Colorado Springs, CO
- $36,320 to $52,640 USD / year
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
Added 2 mins ago
EE
Janitorial Associate
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Sherwood, OR
- $19 USD / hour
A client of ours in Sherwood is looking to add an experienced Janitor to their team. This job will keep you busy all day, it is crucial that you have the ability to adapt to an…
Added 2 mins ago
SD
Assistant Branch Manager
SRS Distribution Inc.
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- $76,000 to $98,800 USD / year
Operational Leadership: Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and driving initiatives that enhance productivity and…
Added 3 mins ago
G
Associate Agr
GPAC
Wilson, NC
- $50,000 to $60,000 USD / year
We are seeking a motivated Associate Agronomist to join our team and support a hybrid role that blends agronomic operations with customer-facing sales responsibilities. This position is…
Added 4 mins ago
C&
Counselor, FOH Berkshire House, Pittsfield
Clinical & Support Options
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- $38,000 to $44,000 USD / year
Establish a 1:1 therapeutic relationship with each program client.
Added 4 mins ago
Seasonal Merchandising Associate
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Seasonal Service Associate
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Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
Added 4 mins ago
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Part-Time Housekeeping & Operations (Janitorial)
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Support the operations team to receive and process product, execute stockroom operations and omni channel fulfillment when needed
Added 4 mins ago
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Senior PostgreSQL DBA
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- $65 to $70 USD / hour
Our client is looking for a Senior PostgreSQL DBA for a 6 month contract opportunity located in Los Angeles, CA. This position is classified as structured hybrid, with an expectation of…
Added 4 mins ago
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Early Childhood Teacher
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- $18.5 to $22.6 USD / hour
Provide support in any classroom or age group where teaching coverage is needed across a center or in nearby locations
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Designtex Sales Representative
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Representing Designtex solutions through client meetings, presentations, product demonstrations, and library support.
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Consulting Data & AI Engineer
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Identify opportunities to improve client outcomes and support revenue growth through additional data, analytics, automation, and AI solutions.
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Consulting Data & AI Engineer
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Identify opportunities to improve client outcomes and support revenue growth through additional data, analytics, automation, and AI solutions.
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Consulting Data & AI Engineer
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Identify opportunities to improve client outcomes and support revenue growth through additional data, analytics, automation, and AI solutions.
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BM
Packing & Unpacking Associate (Part-Time)
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Packing & Moving Support Associate (Part-Time)
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Pack & Move Associate (Part-Time)
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Charlotte, NC
- From $20 USD / hour
- Part-time
Part-Time Pack & Move Associate Bluestar Moving Services | Charlotte, NC & Surrounding Areas Starting Pay - $20 per hour
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Commercial Credit Associate, Not for Profit & Government Banking
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Registered Nurse- ACT Program
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Educate ACT team members regarding psychiatric and medical symptoms, medication side effects, and health-related concerns to support comprehensive client care.
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Primary Therapist (Adult Outpatient Program)
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- $72,000 to $91,000 USD / year
…collaborates with outreach and admissions teams; and provides milieu…
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Corporate Counsel (Remote)
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…This role will apply legal knowledge and business judgment to support internal stakeholders, evaluate contractual risk, interpret relevant laws, and provide guidance and practical…
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Databricks Engineer
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Sales Support Representative
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We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect…
Added 7 mins ago
ZB
Part-time Client Service Associate – Teller (20 hours) | *Afternoon/Closing Shift* | Greenspoint South – Houston, TX
Zions Bancorporation
TX
- Part-time
We are seeking a dynamic, customer-focused professional to join our team as a Part-time Client Service Associate (Teller) at our Greenspoint South (Houston, TX) branch. In this front-line…

Grainger Businesses

Technical Support Supervisor

SANTA ANA, CA, United States

The anticipated base pay compensation range for this position is $102,100-136,100.

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Job details

Pay: The anticipated base pay compensation range for this position is $102,100-136,100.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location Type: Onsite

Req Number 336685

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.

You Will

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

You Have

High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
Associate's Degree Associate's degree in a technology-related field (preferred)
Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
3+ years related experience
3+ years experience in technical support, customer support operations, IT support, or a related field
3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred)
2+ years equivalent combination of training and supervisory/team lead experience (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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More about this job

Skills

Technical support
Coaching
Communication skills
Troubleshooting
Documentation
Customer service
System administration
Business processes
Change management
Prioritization
Quality assurance
Process improvement
Collaboration

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