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KW
Customer Experience Associate
Kith Williamsburg
Brooklyn, NY
- $20 USD / hour
The Kith Customer Experience Associate operates as the customer’s concierge throughout their in-store experience. They specialize in all areas of the store’s operations to ensure they can…
Added 1 min ago
RH
Associate Buyer
Robert Half
Boston, MA
- $28 to $32 USD / hour
Robert Half's retail client is seeking an Associate Buyer for a 3-month contract opportunity with potential for extension or future conversion. This is a 40-hour-per-week opportunity based…
Added 2 mins ago
Food Service - Associate
SSA Group
Naples, FL
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 2 mins ago
C
Operations Administrator
Cortica
Westchester, IL
- $20.46 to $25.58 USD / hour
Cortica is looking for an Operations Administrator to join its growing team in Westchester, IL!
Added 3 mins ago
Relationship Banker or Senior Relationship Banker Meeting Street
Truist Bank
Charleston, SC
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 3 mins ago
TB
Relationship Banker or Senior Relationship Banker - Collinsville
Truist Bank
Collinsville, VA
- $45,760 to $58,500 USD / year
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 3 mins ago
A
Senior Mechanical Design Engineer
Actalent
Marietta, OH
- $50.48 to $72.11 USD / hour
…advanced SolidWorks design work, hands-on support of manufacturing operations, and technical leadership of junior designers. It offers the opportunity to work on complex, highly customized…
Added 3 mins ago
A
Laboratory Technician
Actalent
Johnston, IA
- $20 USD / hour
Assist with high-throughput genotyping workflows and related laboratory operations to ensure timely and accurate processing of samples.
Added 3 mins ago
K
Account Executive, Association Management
Kellen
Washington, DC
- $70,000 to $80,000 USD / year
…Executives. Account Executives take charge of the day-to-day operations for multiple association clients, overseeing staff and initiatives related to membership, communications, meetings,…
Added 3 mins ago
A
Quality Assurance Specialist I
Actalent
WINSTON SALEM, NC
- $26 to $32 USD / hour
…Assurance Specialist I provides essential support to Quality Operations, focusing on material and batch release activities. Working within established GMP processes and under moderate…
Added 3 mins ago
A
Mechanical Design Engineer
Actalent
Marietta, OH
- $48.08 to $67.31 USD / hour
Associate's or Bachelor's degree in Mechanical Engineering, Mechanical Engineering Technology, or related field
Added 3 mins ago
Solidworks Designer
Actalent
Marietta, OH
…wants exposure beyond traditional drafting into manufacturing operations and shop-floor…
Added 3 mins ago
A
URGENTLY HIRING: GMP Scientist I
Actalent
Columbus, OH
- $24 USD / hour
Support all aspects of GMP operations and production in a clinical manufacturing facility focused on cell-based manufacturing.
Added 3 mins ago
A
URGENTLY HIRING: GMP Cell Scientist I
Actalent
Columbus, OH
- $24 USD / hour
Support all aspects of GMP operations and production in a clinical manufacturing facility focused on cell-based manufacturing.
Added 3 mins ago
A
Quality Lab Specialist
Actalent
Huntington, IN
- $25 to $30 USD / hour
…laboratory resource, providing technical support to manufacturing operations, maintaining accurate documentation, and helping ensure product quality throughout the production process. This…
Added 3 mins ago
A
Environmental Manager
Actalent
Kokomo, IN
- $115,000 to $135,000 USD / year
Lead and oversee all environmental, health, and safety initiatives across the facility to ensure safe and compliant operations.
Added 4 mins ago
A
Test Technician I
Actalent
Lincolnshire, IL
- $25 to $30 USD / hour
…Technician I to support electronic manufacturing and testing operations. This role will troubleshoot electronic assemblies and systems down to the component level, perform diagnostics using…
Added 4 mins ago
UB
Structured Finance Analyst
U.S. Bank National Association
Saint Paul, MN
- $27.5 to $36.68 USD / hour
Candidates do not need to come directly from Structured Finance or banking operations. The hiring manager is open to a broad range of backgrounds when candidates can demonstrate…
Added 4 mins ago
AB
Relationship Banker - Colonie
Arrow Bank NA
Albany, NY
- $21.25 to $24.5 USD / hour
> Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
Added 6 mins ago
EE
Lead Retail Associate
Express Employment Professionals
Cedar Rapids, IA
- $17 USD / hour
Position Summary: Our client is seeking an experienced and dependable Lead Retail Sales Associate to help oversee daily operations at their Cedar Rapids location. This position is ideal for…
Added 6 mins ago
SD
Assistant Branch Manager
SRS Distribution Inc.
Bremerton, WA
- $76,000 to $98,800 USD / year
…supporting the Branch Manager to achieve excellence in branch operations, financial performance, and customer satisfaction. This position requires a strategic mindset, operational…
Added 7 mins ago
G
Associate Agr
GPAC
Wilson, NC
- $50,000 to $60,000 USD / year
Job Title: Associate Agronomist (Operations + Sales)
Added 8 mins ago
J
Corporate Trainer Trades Training II (Part Time) - Pool Req
United States
- Part-time
Provide trades training to corporate clients on an on-call basis. Deliver training based on client’s needs and objectives.
Added 8 mins ago
C&
Counselor, FOH Berkshire House, Pittsfield
Clinical & Support Options
Pittsfield, MA
- $38,000 to $44,000 USD / year
Establish a 1:1 therapeutic relationship with each program client.
Added 8 mins ago
K
Part-Time Housekeeping & Operations (Janitorial)
KOHLS
Baytown, TX
- Part-time
Support the operations team to receive and process product, execute stockroom operations and omni channel fulfillment when needed

Grainger Businesses

Technical Support Supervisor

SANTA ANA, CA, United States

The anticipated base pay compensation range for this position is $102,100-136,100.

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Job details

Pay: The anticipated base pay compensation range for this position is $102,100-136,100.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location Type: Onsite

Req Number 336685

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.

You Will

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

You Have

High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
Associate's Degree Associate's degree in a technology-related field (preferred)
Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
3+ years related experience
3+ years experience in technical support, customer support operations, IT support, or a related field
3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred)
2+ years equivalent combination of training and supervisory/team lead experience (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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More about this job

Skills

Technical support
Coaching
Communication skills
Troubleshooting
Documentation
Customer service
System administration
Business processes
Change management
Prioritization
Quality assurance
Process improvement
Collaboration

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