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Program Management Analyst, Senior
Precise Systems
Lexington Park, MD
We are currently seeking a Program Management Analyst, Senior, to support our customer in Patuxent River, Maryland location.
Added just now
Financial Analyst Journeyman
Precise Systems
Lexington Park, MD
Performs managerial/cost accounting, budgeting, funding execution, manpower management, workload, acquisition, document management, system support, and financial analyses to provide…
Added 1 min ago
Software Asset Manager
Virginia Community Colleges
VA
Manage Software Asset Management program for NVCC
Added 1 min ago
VC
Business Development – Associate Director
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ
- $152,500 to $265,000 USD / year
As a Business Development Associate Director, you are responsible for the end-to-end program management and execution of integrations (Acquisitions) and separations (Divestitures) within…
Added 1 min ago
Client Success Associate (Early Careers and New Graduates)
Gartner
Irving, TX · Fort Myers, FL
…services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.…
Added 1 min ago
International Program Analyst
System Studies and Simulation, Inc.
Redstone Arsenal, AL, AL
…Corporation operates under an ISO 9001/AS9100 certified Quality Management…
Added 1 min ago
VO
Vice President of Global Medical Operations
Vicar Operating, Inc. dba VCA
NY
- $274,000 to $342,000 USD / year
Lead the execution of Mars People processes and practices, including Performance Development (PDP), Mars Associate Survey (MAS), Talent and Succession Planning, and performance and reward…
Added 1 min ago
VO
Specimen Processor (Overnight Shift)
Vicar Operating, Inc. dba VCA
Sacramento, CA
- $17.5 USD / hour
…accountable to the values and standards of the organization. Every Associate is responsible for asking questions, seeking guidance, and reporting concerns and/or violations of company…
Added 1 min ago
VO
Laboratory Assistant
Vicar Operating, Inc. dba VCA
Morrisville, NC
- $19.66 USD / hour
Other duties as assigned by management to maintain GLP compliance and operation of the GLP laboratory at Antech Diagnostics.
Added 1 min ago
VO
Stat Lab - Lab Generalist (Overnight - TEMP)
Vicar Operating, Inc. dba VCA
Sheridan, CO
- $22 USD / hour
…accountable to the values and standards of the organization. Every Associate is responsible for asking questions, seeking guidance, and reporting concerns and/or violations of company…
Added 2 mins ago
UO
Program Coordinator (temp)
University of North Carolina- Chapel Hill
NC
- $26 to $30.51 USD / hour
The program coordinator will focus primarily on supporting the Office of Interprofessional Education and Practice (IPEP) and may have other program coordinator duties across the larger unit…
Added 2 mins ago
Sales Associate
Snipes
Gastonia, NC
…meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our…
Added 2 mins ago
Clinical Outreach Social Worker, CTrain
Oregon Health & Science University
Portland, OR
…self-advocacy abilities. The COSW participates in data collection for program evaluation purposes and partners with other team members to ensure effective implementation of services. The…
Added 2 mins ago
MC
Intermediate Universal Banker
Minnwest Corporation
St. Cloud, MN
- $22.4 to $25.2 USD / hour
Effective time Management skills including the ability to prioritize workload based on department and customer needs
Added 2 mins ago
Welder
CGL
Lawrenceville, VA
CGL is a provider of justice facility planning, design, and program management and maintenance solutions to justice facilities and other public facilities throughout the U.S. and…
Added 3 mins ago
Certified Medical Assistant
Novant Health
Wilmington, NC
Must be a graduate from an accredited Medical Assistant Program; Medical Assistant curriculum must include pharmacology and medication administration. Certification/registry must be…
Added 3 mins ago
Produce Clerk
Festival Foods
Fort Atkinson, WI
…including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches,…
Added 3 mins ago
A
Senior Mechanical Design Engineer
Actalent
Marietta, OH
- $50.48 to $72.11 USD / hour
Associate's or Bachelor's degree in Engineering, Mechanical Engineering Technology, or a related field preferred.
Added 3 mins ago
A
Laboratory Technician
Actalent
Johnston, IA
- $20 USD / hour
Support a variety of laboratory and data management activities within the Global Genotyping team based on business needs and workflow priorities.
Added 3 mins ago
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Quality Control Technician
Actalent
Columbus, NE
- $23 to $25 USD / hour
…records for organic supply chains under the National Organic…
Added 3 mins ago
TB
Megasys Senior Maintenance Technician
The businesses of Merck KGaA, Darmstadt, Germany
Taylor, TX
- $41 to $62 USD / hour
Completion of a trade or vocational program (e.g. Plumbing, Electrical, Instrumentation) or an Associate Degree in Electrical, Mechanical, Electronics, Chemical, Automation Engineering, or…
Added 3 mins ago
Purchasing Specialist
Gulf Coast Blood
Houston
Associate’s degree (AA) or equivalent from an accredited two-year college or technical school in Supply Chain Management, Business Administration, Finance, or related field.
Added 3 mins ago
CO
Building Budget Coordinator
City of Doral
Miami, FL
- $68,938.12 to $119,676.55 USD / year
An Associate’s degree in finance, accounting or related field is required. A Bachelor’s degree or higher education is preferred.
Added 3 mins ago
A
Quality Assurance Specialist I
Actalent
WINSTON SALEM, NC
- $26 to $32 USD / hour
Bachelors degree in life sciences, engineering, quality, or a related field; or an associate degree with at least two years of relevant experience in a regulated environment.
Added 3 mins ago
QG
Associate Quality Engineer
Quest Global
Windsor, CT
- $23 to $26 USD / hour

Grainger Businesses

Technical Support Supervisor

SANTA ANA, CA, United States

The anticipated base pay compensation range for this position is $102,100-136,100.

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Job details

Pay: The anticipated base pay compensation range for this position is $102,100-136,100.
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location Type: Onsite

Req Number 336685

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $102,100-136,100. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Support Team Supervisor oversees the daily activities of the technical support team to ensure client and operational issues are handled accurately, consistently, and within established service expectations. Reporting to the Support Team Director, this role coordinates team workload and coverage, provides day-to-day coaching, supports escalated issues, and reinforces established support procedures to help maintain reliable retail technology operations.

You Will

Oversee daily support activities by coordinating ticket assignments, workload priorities, queue coverage, and follow-up to help ensure requests are addressed within established service expectations.
Provide day-to-day guidance, coaching, and feedback to support personnel; reinforce team procedures, service standards, and consistent communication.
Monitors manual review queue and support activities to identify overdue requests, recurring issues, workload imbalances, and service risks; bring significant concerns to the Support Team Director.
Assists with escalated client, shopper, and operational issues by coordinating investigation, troubleshooting, documentation, and communication with the appropriate technical teams.
Helps maintain troubleshooting guides, support procedures, and knowledge resources; identify opportunities to improve consistency and recommend process changes to the Support Team Director.
Assists with onboarding and cross-training, share technical knowledge, and identify team training needs to improve quality and coverage.
Maintains working knowledge of supported hardware, software, network connectivity, and system workflows to guide technicians and assist with troubleshooting when needed.
Supports coverage across relevant time zones and participate in after-hours escalation coordination when required by business needs.

You Have

High School Diploma/GED or equivalent experience High school diploma or equivalent, or a combination of education and relevant experience sufficient to perform the role.
Associate's Degree Associate's degree in a technology-related field (preferred)
Bachelor's Degree Bachelor’s degree in a technology-related field (preferred)
3+ years related experience
3+ years experience in technical support, customer support operations, IT support, or a related field
3+ years experience monitoring ticket queues and service levels; and experience supporting retail technology, distributed sites, hardware deployments, or field service operations.
Experience leading teams responsible for technology operations, application support, systems administration, business application administration, or related IT operational services.
Knowledge of complex, integrated business applications, enterprise systems, and/or technology platforms that support business operations.
Understanding of standard IT and business process disciplines, including change management, problem management, work prioritization, quality assurance, documentation, and continuous improvement practices.
Ability to supervise daily operational work, assign priorities, monitor progress, and support timely completion of team deliverables.
Ability to analyze operational issues, identify trends, interpret information, and support resolution using established guidelines, procedures, and precedents.
Client relationship management and collaboration skills.
3+ years prior supervisory or team-lead experience (preferred)
2+ years equivalent combination of training and supervisory/team lead experience (preferred)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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More about this job

Skills

Technical support
Coaching
Communication skills
Troubleshooting
Documentation
Customer service
System administration
Business processes
Change management
Prioritization
Quality assurance
Process improvement
Collaboration

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