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Added 24 mins ago
DN
IT Technician, Gate City Casino
Delaware North
Nashua, NH
- $25 to $27 USD / hour
Actively maintain the assigned ServiceNow queue by reviewing new and aging tickets, updating status and notes, following up with requestors, meeting established service expectations, and…
Added 45 mins ago
Director, Sales and Marketing Operations
Fairmarkit
United States
Added 1 hour ago
Customer Service Engineer (VA ESOM)
Kentro
Anchorage, AK
Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed…
Added 1 hour ago
SR
Ancillary Application Supervisor
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
- $121,672 to $173,383 USD / year
Added 1 hour ago
T
Manager, Corporate Systems
Tanium
Addison, TX · Bellevue, WA · Durham, NC · Emeryville, CA · Reston, VA
- $131,000 to $201,000 USD / year
…included applications & processes is quite broad, systems include ServiceNow, SuccessFactors, Tanium, Workado,…
Added 1 hour ago
Technology Solutions Analyst
Allegis Global Solutions
Jacksonville, FL
Strong technical, organizational, and communication (written and verbal) skills, to effectively communicate business requirements to a developer via technical requirements document
Added 2 hours ago
Managed Services - Senior - IT Product Consultant
EY
Dallas, TX · Boston, MA · Hoboken, NJ · New York, NY · Chicago, IL · Cincinnati, OH · Baltimore, MD · Cleveland, OH · Atlanta, GA
Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.
Added 2 hours ago
T
Help Desk Specialist SME - TS/SCI Clearance Required
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
Utilize Remedy and/or ServiceNow for queue and work management.
Added 2 hours ago
Computing Infrastructure Engineer, System Administrator Network Management & Virtualization Focus, Onsite
Sandia National Laboratories
Albuquerque, NM
Experience with Active Directory, ITSM tools (e.g., Remedy, ServiceNow), and backup solutions.
Added 2 hours ago
Senior Program Manager
Akima, LLC
Camp H M Smith, HI
Added 2 hours ago
ServiceNow Business Analyst
Accenture Federal Services
Washington, DC · Arlington, VA
Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow…
Added 2 hours ago
T
SBOM Software Asset Management Analyst
TEKsystems
Raleigh, NC
- $68.97 to $75.86 USD / hour
…Software Bills of Materials (SBOMs), software licensing, and ServiceNow SAM. This role will help build and support an enterprise SBOM program focused on improving visibility into…
Added 2 hours ago
UTS - Temporary Business Services Coordinator at UNC Chapel Hill
North Carolina State University
Raleigh, NC
Added 2 hours ago
GRC Platform Engineer
Insight Global
Charlotte, NC
GRC platform experience (ServiceNow GRC, Archer, or similar)
Added 2 hours ago
HelpDesk Support - Onsite - In Person Interview
MSys Inc.
Raleigh, NC
Experience using ticketing or case management systems such as Salesforce or ServiceNow.
Added 3 hours ago
Project Manager (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
Strong cross-functional leadership, partnering with engineering, AI/ML, ServiceNow, cybersecurity, telephony, operations, and business teams.
Added 3 hours ago
Senior Application Analyst
Ascension
Saint Louis, MO
Coordinate system implementations, upgrades and change controls using ServiceNow to keep critical healthcare technology secure and current.
Added 3 hours ago
Business Analyst
Koniag Government Services
Washington, DC
Experience with Jira, Confluence, Appian, ServiceNow, or comparable workflow and collaboration tools.
Added 3 hours ago
Strategic Management Analyst
Koniag Government Services
Fort Meade, MD
Tools: SharePoint / ServiceNow / collaboration platforms already in the DISA environment.
Added 3 hours ago
ICAM Governance Specialist (Hybrid)
Koniag Government Services
Washington, DC
…organizational readiness across core enterprise platforms, including ServiceNow, Microsoft Entra, and Okta Identity. They drive the human and policy side of technical transitions by…
Added 3 hours ago
ServiceNow Administrator/Developer
Koniag Government Services
Nashville, TN
Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced ServiceNow Administrator/Developer to support the configuration, administration,…
Added 3 hours ago
Service Level/Capacity Manager
Koniag Government Services
Washington, DC
Added 3 hours ago
Applications & Integration Lead
Koniag Government Services
Washington, DC
Added 3 hours ago
Call Center Supervisor (Swing shift)
Koniag Government Services
Nashville, TN
Proficiency with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and case management systems.
Added 3 hours ago
ServiceNow Administrator
Koniag Government Services
Nashville, TN
The ServiceNow Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform supporting Call Center operations. This…

Grace Hill

Manager, Technical Services

Remote, United States

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Job details

Apply by: Feb 3, 2027
Experience: 5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-lead capacity.
Posting language: English
Posted: Nov 5, 2026

Original job description

Manager, Technical Services Careers at Grace Hill

Department Support Services

Reports To Senior Director, Support Services

Location Remote (US-based)

Employment Type Full-Time

About The Role The Manager, Technical Services leads Grace Hill's systems integration delivery team within the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend connectivity of the platform, system provisioning, API/SSO integrations, historical data migrations, and automated data feeds, delivered through a team of Integration Specialists, System Operations Specialists, and Data Migration Specialists. This role governs the handoff between Sales Engineering's presale discovery and the Integration Specialist team's delivery execution, sets and enforces internal technical SLAs for Implementation and Support, and serves as the escalation-tier technical authority for the most complex enterprise engagements and key technology partner relationships. Key Performance Outcomes

Reduce change orders and delayed launches caused by poorly scoped technical requirements during the sales cycle.
Ensure Integration Specialists validate 100% of presale technical discovery before implementation kickoff, minimizing scope corrections traced to inaccurate presale assumptions.
Achieve and maintain internal SLA attainment across integration, data feed, and provisioning tickets.
Reduce average time to fully provision a new client environment.

Key Responsibilities

Presale-to-Delivery Governance & Partner Ecosystem

Own the SLA and quality standard for the presale-to-delivery handoff, ensuring Integration Specialists validate Sales Engineering's discovery documentation and confirm technical feasibility before implementation kickoff.
Review Sales Engineering's integration enablement content and battlecards for technical accuracy prior to distribution to Sales and Customer Success.
Serve as the escalation-tier technical authority on the most complex, enterprise-scale deals, joining prospect calls only when escalated by Sales Engineering to support IT security reviews, architecture discussions, and custom data feed scoping.
Maintain the operational relationships with key technology partners (e.g., HRIS or CRM platforms); manage developer sandboxes, monitor partner API deprecation schedules, and collaborate with partner engineering teams to resolve shared technical outages.

Integration & Data Engineering

Oversee the Integration Specialists responsible for configuring Single Sign-On (SSO), API connections, and complex historical data imports.
Manage the Integration Specialists to establish, monitor, and troubleshoot automated data pipelines for both new implementations and active clients.
Ensure all technical setups adhere to strict data security and compliance standards.

System Operations

Supervise the System Operations team responsible for the transactional provisioning of new accounts, feature toggling, and backend environment configuration.
Drive aggressive automation initiatives to reduce manual account provisioning time from hours to minutes.

Internal SLA Management & Triage

Act as a shared service to the Implementation and Support teams, receiving technical work tickets from these front-line groups.
Establish and rigorously enforce internal Service Level Agreements (SLAs) so Implementation Managers know exactly when a data feed or integration will be completed.

Escalations & Tooling

Serve as the highest point of escalation for broken integrations, failed data syncs, or critical provisioning errors.
Partner with Product and Engineering to request better internal administrative tools or API enhancements based on the friction your team experiences.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience.
5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-lead capacity.
Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migration practices.
Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow, or similar).
Proven ability to communicate complex technical concepts to non-technical stakeholders, including Sales, Customer Success, and client IT teams.
Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus.
Experience in a SaaS or multifamily/commercial real estate environment is a plus.

Job Expectations

Ability to use standard business equipment and technology with or without accommodation.
Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required.

What We Offer

Competitive salary: $100-110K + Bonus
Comprehensive health, dental, and vision benefits
Remote work option
Collaborative, mission-driven culture

About Grace Hill Grace Hill helps companies managing multifamily residential properties develop and retain top talent to reduce the operating risk and elevate property performance - with an integrated talent performance management platform encompassing policies, training, and assessment. Our advanced technology-enabled solutions are bolstered by years of multifamily experience, in-depth service level expertise, and outstanding customer support. Today, over 1,600 companies covering a workforce of over 500,000 people rely on talent performance solutions from Grace Hill. Grace Hill is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status

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More about this job

Skills

Sales
Documentation
Oracle HRIS
Data engineering
Troubleshoot
Apply information security policies
Regulatory compliance
Computer science
Team leadership
SAML
API development
Zendesk
Jira
ServiceNow
Go
Customer service

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