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Added 5 mins ago
G
Civil Engineering Manager (Public Sector)
GPAC
Troy, MI
- $100,000 to $150,000 USD / year
This position will be responsible for the day to day operations of the firms municpal/public works department, including but not limited to team supervision, budget tracking, planning &…
Added 7 mins ago
Talent Acquisition Specialist - Sales (Hybrid)
IPG
Sarasota, FL
Recruit for a variety of salaried positions, including sales, business development, operations leadership, finance/accounting, human resources, engineering, supply chain, customer service,…
Added 8 mins ago
Project Accountant - Remote, US
Bowman
Honolulu, HI
Act as a liaison between operations and many corporate accounting functions including but not limited to accounts payable, payroll, etc.
Added 8 mins ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Honolulu, HI
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 8 mins ago
CH
Behavioral Scientist, Senior
Cayuse Holdings
Honolulu, HI
- $160,000 to $175,000 USD / year
Engage with senior government stakeholders to understand complex business needs, translate them into advanced data engineering and analytics objectives, and develop comprehensive strategies…
Added 8 mins ago
USPACOM Group Lead
The MITRE Corporation
Honolulu, HI
…health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and…
Added 8 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Honolulu, HI
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 8 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Honolulu, HI
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 8 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Honolulu, HI
- $70 to $80 USD / hour
…and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The…
Added 15 mins ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
…technical leadership for the organization’s data, software engineering, and technology infrastructure, overseeing the design, development, and continuous improvement of enterprise data…
Added 20 mins ago
BR
Mechanical & Plumbing Project Manager
Boutique Recruiting
Fredericksburg, VA
- $140,000 USD / year
We are seeking an experienced Mechanical & Plumbing Project Manager to oversee commercial and federal government construction projects ranging from $500K to $27M. This position is…
Added 20 mins ago
BR
Mechanical & Plumbing Project Manager
Boutique Recruiting
Fredericksburg, VA
- $140,000 USD / year
We are seeking an experienced Mechanical & Plumbing Project Manager to oversee commercial and federal government construction projects ranging from $500K to $27M. This position is…
Added 20 mins ago
BR
Project Manager
Boutique Recruiting
Bothell, WA
- $180,000 USD / year
We are seeking an experienced Project Manager / Senior Project Manager to lead complex commercial construction projects in Bothell, WA, and throughout the greater Puget Sound region. This…
Added 20 mins ago
BR
Project Manager
Boutique Recruiting
Bothell, WA
- $180,000 USD / year
We are seeking an experienced Project Manager / Senior Project Manager to lead complex commercial construction projects in Bothell, WA, and throughout the greater Puget Sound region. This…
Added 25 mins ago
G
Research and Development Manager
GPAC
Nesconset, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 25 mins ago
G
Research and Development Manager
GPAC
Farmingville, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 25 mins ago
G
Research and Development Manager
GPAC
Long Island City, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 25 mins ago
G
Research and Development Manager
GPAC
Holbrook, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 25 mins ago
G
Research and Development Manager
GPAC
Bohemia, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 25 mins ago
G
Research and Development Manager
GPAC
Nesconset, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 26 mins ago
Survey Manager
GPAC
Naperville, IL
Manage daily surveying operations, including field crews, office staff, project assignments, and workload distribution.
Added 30 mins ago
A
Clinical Site Manager
Actalent
Pasadena, MD
- $45 to $70 USD / hour
The Clinical Research Site Manager oversees the daily operations of a clinical research site and ensures the successful execution of multiple clinical trials. This role provides strong…
Added 30 mins ago
Assistant Project Manager
Utilities Service, LLC
Upper Marlboro, MD
The Assistant Project Manager supports the planning, coordination, administration, financial tracking, and execution of utility and construction projects. This position serves as a key…
Added 30 mins ago
Administrative Manager (Direct Hire)
Goddard Space Flight Center
Greenbelt, MD
Added 30 mins ago
Senior Proposal Manager (Deputy Director)
Saalex Corporation
Lexington Park, MD
Saalex is seeking a Senior Proposal Manager in Lexington Park, MD to lead and manage the development of compliant, compelling, and competitive federal government proposals. This role…

Grace Hill

Manager, Technical Services

Remote, United States

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Job details

Apply by: Feb 3, 2027
Experience: 5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-lead capacity.
Posting language: English
Posted: Nov 5, 2026

Original job description

Manager, Technical Services Careers at Grace Hill

Department Support Services

Reports To Senior Director, Support Services

Location Remote (US-based)

Employment Type Full-Time

About The Role The Manager, Technical Services leads Grace Hill's systems integration delivery team within the Delivery organization, reporting to the Senior Director, Delivery. This role owns the backend connectivity of the platform, system provisioning, API/SSO integrations, historical data migrations, and automated data feeds, delivered through a team of Integration Specialists, System Operations Specialists, and Data Migration Specialists. This role governs the handoff between Sales Engineering's presale discovery and the Integration Specialist team's delivery execution, sets and enforces internal technical SLAs for Implementation and Support, and serves as the escalation-tier technical authority for the most complex enterprise engagements and key technology partner relationships. Key Performance Outcomes

Reduce change orders and delayed launches caused by poorly scoped technical requirements during the sales cycle.
Ensure Integration Specialists validate 100% of presale technical discovery before implementation kickoff, minimizing scope corrections traced to inaccurate presale assumptions.
Achieve and maintain internal SLA attainment across integration, data feed, and provisioning tickets.
Reduce average time to fully provision a new client environment.

Key Responsibilities

Presale-to-Delivery Governance & Partner Ecosystem

Own the SLA and quality standard for the presale-to-delivery handoff, ensuring Integration Specialists validate Sales Engineering's discovery documentation and confirm technical feasibility before implementation kickoff.
Review Sales Engineering's integration enablement content and battlecards for technical accuracy prior to distribution to Sales and Customer Success.
Serve as the escalation-tier technical authority on the most complex, enterprise-scale deals, joining prospect calls only when escalated by Sales Engineering to support IT security reviews, architecture discussions, and custom data feed scoping.
Maintain the operational relationships with key technology partners (e.g., HRIS or CRM platforms); manage developer sandboxes, monitor partner API deprecation schedules, and collaborate with partner engineering teams to resolve shared technical outages.

Integration & Data Engineering

Oversee the Integration Specialists responsible for configuring Single Sign-On (SSO), API connections, and complex historical data imports.
Manage the Integration Specialists to establish, monitor, and troubleshoot automated data pipelines for both new implementations and active clients.
Ensure all technical setups adhere to strict data security and compliance standards.

System Operations

Supervise the System Operations team responsible for the transactional provisioning of new accounts, feature toggling, and backend environment configuration.
Drive aggressive automation initiatives to reduce manual account provisioning time from hours to minutes.

Internal SLA Management & Triage

Act as a shared service to the Implementation and Support teams, receiving technical work tickets from these front-line groups.
Establish and rigorously enforce internal Service Level Agreements (SLAs) so Implementation Managers know exactly when a data feed or integration will be completed.

Escalations & Tooling

Serve as the highest point of escalation for broken integrations, failed data syncs, or critical provisioning errors.
Partner with Product and Engineering to request better internal administrative tools or API enhancements based on the friction your team experiences.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience.
5+ years of experience in technical services, systems integration, or implementation engineering, including 2+ years in a people-management or team-lead capacity.
Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migration practices.
Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow, or similar).
Proven ability to communicate complex technical concepts to non-technical stakeholders, including Sales, Customer Success, and client IT teams.
Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus.
Experience in a SaaS or multifamily/commercial real estate environment is a plus.

Job Expectations

Ability to use standard business equipment and technology with or without accommodation.
Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required.

What We Offer

Competitive salary: $100-110K + Bonus
Comprehensive health, dental, and vision benefits
Remote work option
Collaborative, mission-driven culture

About Grace Hill Grace Hill helps companies managing multifamily residential properties develop and retain top talent to reduce the operating risk and elevate property performance - with an integrated talent performance management platform encompassing policies, training, and assessment. Our advanced technology-enabled solutions are bolstered by years of multifamily experience, in-depth service level expertise, and outstanding customer support. Today, over 1,600 companies covering a workforce of over 500,000 people rely on talent performance solutions from Grace Hill. Grace Hill is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status

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More about this job

Skills

Sales
Documentation
Oracle HRIS
Data engineering
Troubleshoot
Apply information security policies
Regulatory compliance
Computer science
Team leadership
SAML
API development
Zendesk
Jira
ServiceNow
Go
Customer service

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