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GPS Insight

Customer Experience Associate

Scottsdale, AZ, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS fleet management solutions. This role supports customers through phone, chat, and email, helping trouble shoot issues, answer product questions, and guide users through setup and everyday product use.

This position blends customer service, product support, and technical troubleshooting. The ideal candidate enjoys helping people, learning new technology, and delivering a positive customer experience. Associates will assist customers with basic hardware troubleshooting, software navigation, account questions, and feature education.

The Customer Experience Associate also identifies opportunities where additional features, services, or training may improve the customer's experience and communicates those needs internally.

This role is ideal for someone starting a career in customer support, technical support, help desk, SaaS support, or customer success. Candidates should be comfortable using computers, web-based tools, and CRM systems while communicating clearly with customers.

We are currently seeking a motivated individual to join our team based out of our headquarters in Scottsdale, Arizona. This position may require weekend or holiday shifts.

What You'll Do

Provide customer support and technical support via phone, live chat, and email
Troubleshoot software and hardware issues related to GPS Insight products
Assist customers with basic setup, configuration, installation, and product navigation
Guide customers through troubleshooting steps and issue resolution
Deliver excellent customer service and customer experience during every interaction
Identify customer needs and suggest relevant product features, services, or upgrades
Communicate clearly and professionally about solutions, troubleshooting steps, and next actions
De-escalate customer concerns through active listening, empathy, and problem solving
Document interactions, troubleshooting steps, and case updates within CRM and support ticketing systems
Manage multiple support tickets and customer cases while meeting response time expectations
Collaborate with technical teams, product teams, and account management
Provide basic product walkthroughs and training guidance when needed
Support products including GPS devices, fleet tracking software, mobile applications, dash cameras, and ELD/HOS compliance tools
Participate in ongoing product training and technical knowledge development
Maintain strong time management and case management skills while handling multiple customer requests

Requirements

Entry-level candidates welcome
1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred
Strong written and verbal communication skills
Comfortable using computers, web applications, CRM systems, and support tools
Ability to learn software platforms, SaaS products, and connected hardware devices
Strong problem-solving and troubleshooting skills
Ability to remain calm and professional when assisting frustrated or upset customers
Ability to work independently and collaboratively in a team environment
Strong time management, multitasking, and organizational skills
Accurate typing speed of 40 WPM or higher
Experience with Microsoft Office, Google Workspace, or similar productivity tools
Reliable, motivated, and customer-focused mindset
Interest in technology, SaaS, fleet management, GPS tracking, or IT support is a plus but not required

What We Offer

Fast paced and rapidly growing environment
Chance to deliver mission critical data that drives the operations of our economy
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
There's more as well! Speak with us to find out all details!

Benefits

401(k) matching
Full Health Benefits (Health, Vision, Dental)
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement

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More about this job

Skills

Customer experience
Customer service
Technical support
Troubleshoot
GPS
Assist customers
Troubleshooting
Active listening
Problem solving
Regulatory compliance
Time management
Case management
Communication skills
Work independently
Multitasking
Organizational skills
Microsoft Office
Google Workspace

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