Job Summary:
The IT Support Technician is a role that exists to provide sensational support to the organization’s systems and software. This person will be responsible for maintaining IT software, aiding in team members’ IT issues, and maintaining accounts for IT services.
Job Goals:
- Setup, configure, and maintain IT hardware/software for the GPRS field and local corporate office.
- IT helpdesk ticket support and frontline support for GPRS corporate offices.
- Create and maintain user accounts for all necessary IT services and applications.
Job Responsibilities:
- Setup, configure, and maintain GPRS field and corporate office IT hardware/software
- Oversee and manage all end user hardware and software applications for field personal, as well as regional and corporate office users.
- Examples: Surface PC’s, iPad’s, Office 365 Suite, Google Earth, Adobe Acrobat, etc.
- Consistently review hardware deployed at GPRS looking for higher levels of integration and synergy.
- Consistently provide break/fix support for hardware and applications deployed at GPRS.
- Provide hardware lifecycle management under the direction of the IT Manager
- IT helpdesk ticket support and frontline support for GPRS corporate offices
- Provide in-person support for corporate office users, as well as remote support for field personal and regional office users.
- Respond to GPRS helpdesk tickets via the GPRS support portal.
- Aide and assist the IT Team at GPRS as it relates to other IT needs, projects, platforms, and business initiatives.
- Collaborate with other IT Team Members to ensure the department functions efficiently and effectively.
- Support other IT Team Members as needed with normal and project-based job responsibilities.
- Create and maintain user accounts for all necessary IT services and applications.
- Provision and deprovision Active Directory/Azure AD users and groups.
- Provision and deprovision users in several other systems.
- Examples: Adobe, CAD applications, podcast channel, etc.
- Conduct semi-annual user audits on all platforms to ensure consistency across all applications.
Qualifications
- High school diploma or equivalent required.
- A 2- or 4-year degree in Information Technology or a related field is preferred, but not required. Relevant education, training, certifications, internships, or hands-on IT experience will also be considered.
- Basic knowledge of computer hardware, software, operating systems, and common IT troubleshooting practices.
- Familiarity with the Microsoft ecosystem, including Microsoft 365, Windows, Intune, Azure/Azure AD, and Active Directory, is preferred. The current job description specifically identifies Windows, iOS, Active Directory/Azure AD, and Intune experience.
- Relevant IT certifications are preferred but not required. Examples include:
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- Basic networking knowledge or experience is a plus.
- Strong problem-solving and analytical skills, with the ability to troubleshoot basic technical issues and learn when to escalate more complex problems.
- Strong communication and customer service skills, with the ability to explain technical information clearly to team members with varying levels of technical knowledge.
- Ability to collaborate effectively with the IT team and other departments to support business needs.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks in a changing work environment.
- Demonstrated willingness and ability to learn new technologies, systems, software, and processes.
- Ability to become proficient with GPRS-specific information technology, systems, and programs through training and hands-on experience
We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.
GPRS is an Equal Opportunity employer
About GPRS:
GPRS is the nation’s largest company dedicated to Intelligently Visualizing the Built World®. Since 2001, we’ve grown from a single GPR unit into a $200M industry leader helping teams across the U.S. plan, build, and manage safer, smarter projects.
We deliver critical insight through utility mapping, GPR and concrete scanning, 3D modeling, reality capture, and digital facility records, giving our clients confidence from design through construction and beyond.
Our Purpose:
To provide possibility for our team members and customers by intelligently visualizing the built world.
Core Values: Integrity, Teamwork, Mutual Respect, Growth Mindedness, Safety