Service Dispatcher - Construction / Mechanical Contracting

Service Dispatcher – Construction / Mechanical Contracting

Position Overview We are partnering with a highly respected, established company seeking an experienced Service Dispatcher to join its growing team. This is an excellent opportunity for an organized, detail-oriented professional with experience coordinating service technicians, managing schedules, and providing exceptional customer service. Experience in the construction industry is preferred, with mechanical contracting, HVAC, or plumbing service experience considered a strong plus. The company offers a fantastic work environment, highly competitive compensation, excellent benefits, and long-term career growth opportunities.

Key Responsibilities

• Coordinate and schedule service technicians for daily service calls, maintenance, and repair requests.
• Dispatch field technicians based on availability, location, skill level, and job priority.
• Manage incoming service requests and communicate effectively with customers.
• Monitor technician schedules and adjust assignments to accommodate emergencies and changing priorities.
• Maintain accurate service records, work orders, and dispatch documentation.
• Communicate job details, customer requirements, and scheduling updates to field personnel.
• Coordinate with service managers, project managers, and field supervisors to ensure efficient operations.
• Track service calls from initial request through completion.
• Assist with scheduling preventive maintenance and recurring service agreements.
• Ensure technicians have the necessary information, materials, and equipment for assigned jobs.
• Provide timely updates to customers regarding technician arrival times and service status.
• Assist with work order processing, invoicing documentation, and administrative tasks.
• Identify scheduling conflicts and proactively resolve issues.
• Maintain a high level of customer satisfaction through professional communication and follow-through.

Qualifications

• 2+ years of dispatching, scheduling, or service coordination experience preferred.
• Previous experience in the construction industry highly desirable.
• Mechanical contracting, HVAC, plumbing, or commercial service dispatching experience is a strong plus.
• Experience coordinating multiple field technicians and managing changing schedules.
• Strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Ability to prioritize emergency service requests and manage time-sensitive situations.
• Experience with service management, dispatching, or scheduling software.
• Familiarity with Microsoft Office, including Outlook and Excel.
• Experience with ServiceTitan, FieldEdge, Viewpoint, or similar platforms is beneficial.
• Understanding of service work orders, technician assignments, and field operations.
• Dependable, team-oriented, and capable of working independently.

Compensation & Benefits

• Highly competitive salary based on experience.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan.
• Generous paid time off and paid holidays.
• Professional development and training opportunities.
• Long-term career advancement potential.
• Supportive leadership and collaborative team environment.
• Base + generous bonus structure.

Why Join This Company? Join a well-established organization that values its employees and recognizes the importance of a strong service operations team. This company provides a supportive work environment where experienced dispatchers can make a meaningful impact on daily operations, customer satisfaction, and overall business success.

Ideal Candidate The ideal candidate is a highly organized, proactive Service Dispatcher with experience in construction-related service operations. Mechanical contracting, commercial HVAC, or plumbing service experience would be an excellent bonus but is not required. We are seeking someone who thrives in a fast-paced environment, communicates effectively, and takes pride in keeping service operations running smoothly.

You can send resumes confidentially to Jennifer.Waggoner@gogpac.com or call directly 605.370.5534