Sales Support Coordinator

Seeking Sales Support Coordinator to give a set of customer accounts excellent sales and service support at a packaging distributor. The role handles both customer service and purchasing, works side by side with account managers and outside sales, and reports to the Sales Support Team Lead. Hybrid, three days a week in the office.

Responsibilities

• Be the go-to contact for assigned customers, handling their calls and emails and supporting account managers and internal teams
• Enter, confirm and expedite sales orders (direct-ship, warehouse, decorated and off-site jobs), including ship-to details and pick-ticket notes
• Audit selling prices, create item numbers and gather customer credit, tax-exempt and payment details
• Help account managers with early project work, decoration samples, art folders, ink matches, tooling orders and change requests
• Keep customer files current on the shared drive, including specs, artwork, quotes, correspondence, complaints and sales reports
• Track inventory and just-in-time programs, and get freight rates from the warehouse and shipping teams
• Process customer credits and short payments
• Send quality complaints to the quality team for follow-up

Requirements

• Customer service and purchasing experience (up to 5 years preferred)
• Strong critical thinking and communication skills
• Self-motivated, with a positive attitude
• Comfortable working with business software
• Associate's or bachelor's degree preferred, not required
• Nice to have, not required: bilingual, able to speak, read and write Spanish fluently

Applicants must be authorized to work in the U.S. without sponsorship.

Resumes can be confidentially sent to tonya.grimes@gogpac.com or call direct at 614-324-8971.