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GPAC

Restoration Operations Manager

Medford, OR, United States

$75,000 to $100,000 USD / year

Apply on jobs.gogpac.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $100,000 USD / year
Apply by: Feb 7, 2027
Experience: 5+ years of restoration industry experience, including 2+ years in a management role leading project managers, supervisors, or crews
Posting language: English
Posted: Nov 9, 2026

Original job description

About the Role

A well-established property restoration company in Medford, Oregon is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the standard on quality, safety, and documentation. If you're a proven restoration leader who knows how to run a 24/7 emergency operation and grow a team, this is a long-term career move.

Key Responsibilities

Lead daily operations for the mitigation and restoration division, including water, fire and smoke, mold, and contents work
Manage, hire, train, and develop project managers, supervisors, crew chiefs, technicians, and production support staff
Oversee crew scheduling, dispatch, and resource allocation for people, vehicles, equipment, and materials in a 24/7 emergency operation
Own job costing, budgets, and gross margin, and track production metrics and KPIs against company goals
Review scopes, Xactimate estimates, and job files for accuracy and compliance before billing
Run quality control through job site inspections, audits, and ride-alongs, and enforce IICRC standards and company SOPs
Ensure compliance with federal OSHA, Pacific Northwest (PNW) state safety and labor regulations, EPA, and carrier and TPA program requirements
Serve as the senior escalation contact for property owners, insurance adjusters, TPAs, and referral partners
Keep fleet, equipment, and inventory maintained, tracked, and ready to deploy
Make sure job records stay complete and current in DASH, MICA, Xactimate, or similar systems
Develop and improve processes to raise productivity, job cycle times, and customer satisfaction
Lead the on-call management rotation for after-hours emergencies

Required Qualifications and Credentials

5+ years of restoration industry experience, including 2+ years in a management role leading project managers, supervisors, or crews
Hands-on knowledge of water mitigation, structural drying, fire and smoke, and mold remediation
Proficiency in Xactimate and restoration job management software (DASH, MICA, or similar), plus Microsoft Office
Proven experience with job costing, budgets, and profitability, and with reading financial reports
Working knowledge of insurance claims, carrier and TPA guidelines, and adjuster communication
Strong leadership, communication, and problem-solving skills
A valid driver's license is required; driving to job sites is an essential function of the role, and the driving record must meet company insurance requirements.
IICRC WRT, ASD, and AMRT preferred (FSRT a plus); reconstruction experience a plus

Why Join

$75,000 to $100,000 per year depending on experience plus performance bonus.
Company vehicle for work use (or mileage reimbursement, depending on location)
Company offered benefits: standard package available.
Paid certifications and training
Growth opportunity: future growth opportunities available.

Keywords: restoration operations manager, operations manager, mitigation operations manager, mitigation manager, production manager, restoration manager, branch manager, general manager, restoration leadership, water mitigation, fire restoration, mold remediation, contents, job costing, gross margin, P&L, KPIs, Xactimate, DASH, MICA, IICRC, WRT, ASD, AMRT, insurance claims, adjusters, TPA, 24/7 emergency services, disaster restoration, property damage

Apply on jobs.gogpac.com About employer

More about this job

Skills

Documentation
Guide staff
Supervise crew
Scheduling
Regulatory compliance
Quality control
Inspection
Improve business processes
Customer service
Microsoft Office
Communication skills
Leadership
Problem solving
Valid driver's licence

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Work requirements

Jobs in the United States