Mitigation General Manager

Job Overview

• Oversee all day-to-day operations of the Production/Restoration division, ensuring operational efficiency, customer satisfaction, and profitability
• Lead, motivate, and support restoration staff while developing team members' technical skills, leadership abilities, and professional growth
• Work closely with the Owner and General Manager to establish and execute strategic and operational objectives
• Monitor operational performance, revenue growth, profitability, productivity, and key performance indicators
• Develop, implement, and maintain quality assurance procedures to ensure exceptional customer and client experiences
• Maintain consistent communication with management, employees, vendors, and other stakeholders to ensure smooth operations
• Evaluate existing processes and procedures to identify opportunities for improved efficiency, productivity, and organizational capacity
• Establish and oversee protocols for the maintenance, organization, and proper use of facilities, vehicles, equipment, and consumable supplies
• Monitor team performance, operational outcomes, and departmental goals, regularly reviewing results with the Owner and General Manager
• Ensure restoration operations comply with applicable legal, regulatory, and safety requirements
• Support the development of management systems, operational standards, and best practices across the restoration division
• Provide field leadership and oversight through jobsite visits to ensure work quality, safety, and adherence to company standards

Qualifications

• Minimum 5 years of experience in business operations, with at least 3 years of management experience
• Previous experience in restoration, mitigation, cleaning, construction, or related industries preferred
• Proven ability to lead, motivate, and develop production/restoration teams
• Strong leadership, interpersonal, organizational, and problem-solving skills
• Experience overseeing day-to-day operations, staff performance, operational efficiency, and quality assurance
• Demonstrated ability to improve processes, increase productivity, and support revenue and profit growth
• Strong written and verbal communication skills, with the ability to coordinate effectively with ownership, management, employees, and vendors
• Ability to develop and implement operational procedures, quality control standards, and performance metrics
• Understanding of regulatory compliance, workplace safety, and proper maintenance of facilities, vehicles, equipment, and supplies
• High school diploma or GED required; associate or bachelor's degree strongly preferred
• Industry certifications strongly preferred
• Willingness to participate in field visits and jobsite management as needed
• Ability to work extended hours, including occasional evenings and weekends, based on operational demands

Compensation & Benefits

• Full-time, salaried, exempt management position
• Standard schedule: Monday–Friday, 7:00 a.m.–5:00 p.m. (approximately 45 hours per week)
• Additional hours, evenings, and weekends as needed to support business and operational demands
• Primarily local travel, with occasional out-of-area and overnight travel
• Leadership opportunity overseeing the Production/Restoration division, with direct impact on operational performance, team development, customer satisfaction, and profitability