Are you ready to take your career in the insurance industry to the next level? Do you have a passion for leading a team and helping clients protect what matters most to them? If so, we have an exciting career opportunity for you.
GPAC is partnering with a highly regarded, independent, customer-focused insurance company in Fayetteville, NC that is seeking to add a Personal Lines Director to their team.
**This agency is seeking candidates with a vision for 21st century operations (AI & RPA workflow), responsive customer service and growth. This role will serve on the agency's leadership team and will have opportunity for significant wage growth over a 10 year period, with demonstrated success**
Benefits of this opportunity include:
- Collaborative team
- Professional growth
- Stable, productive independent agency
- Salary range - $90k to $120k (growing to $150k in time) and comprehensive benefits package
General Description:
Responsible for managing the operational activities of the Personal Lines Services team. Achieve profitability and ensure consistent standards of sales, service, and professionalism.
Responsibilities:
- Communicate vision and guide growth and service for Personal Lines team for various regions.
- Guide the integration of latest AI and RPA workflow into Peronal Lines operations to promote efficiency.
- Accountable for day-to-day management of assigned team members. Includes performance management, setting priorities, developing work plans and schedules, handling department issues, and approving timecards and expense reports.
- Provide training, coaching, and mentoring to the team.
- Establish education and career paths for all services staff.
- Promote account retention and ensure adherence to retention goals. Achieve agency retention goals regarding percentage of retained business through proactive measures.
- Promote account rounding and cross-sell/referral opportunities.
- Participate in presentations to prospects and clients, as necessary, in support of new business and client retention. Provide in-depth knowledge regarding operations activities.
- Provide technical expertise in coordinating the inside service of new and existing clients.
- Maintain quality control of renewal expirations, avoid any lapse in coverage. Ensure team members are addressing renewals in a timely manner.
- Produce and monitor various monthly reports to ensure timely renewal of all policies.
- Keep informed regarding industry and new product information, legislation, technology, and trends.
Requirements:
- Minimum of 5 years of personal lines insurance experience.
- Prior managerial experience required. Ability to direct and monitor the activity of others.
- State insurance license (Property & Casualty).
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Customer-centric mindset with a passion for helping others.
Preferred Qualifications:
- High school diploma. Preferred: Bachelor's degree in Business, Finance, or a related field.
- Experience with insurance software and CRM systems (AMS-360 or Applied Epic).
- Willingness to pursue professional designations
If you are interested in learning more or want to apply to this posting, please email David Libert at david.libert@gogpac.com or 605.705.3106. You can also confidentially email me your resume!
