Jobs in the United States

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Forward Deployed Engineer (TS/SCI)
Accrete
Remote, United States
- $120,000 to $150,000 USD / year
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TL
Contract Management Analyst
The League of Credit Unions & Affiliates
Tallahassee, FL
- $19 to $25 USD / hour
Added just now
A
Forward Deployed Engineer (TS/SCI)
Accrete
Remote, United States
- $120,000 to $150,000 USD / year
Added just now
A
Forward Deployed Engineer (TS/SCI)
Accrete
Remote, United States
- $120,000 to $150,000 USD / year
Added just now
Patient Care Tech - MedSurg, Days
Piedmont Healthcare Inc.
Snellville, GA
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Fleet Mechanic - Hampton
Branscome
Hampton, VA
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CS
Career Readiness Coordinator
Connecticut State Community College
Bridgeport, CT
- $66,804 USD / year
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Construction Grade Foreman - Hampton Roads
Branscome
Hampton Roads, VA
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Restaurant General Manager
Southpaw - Taco Bell
Marion, OH
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Restaurant General Manager
Southpaw - Taco Bell
New Albany, OH
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Restaurant General Manager
Southpaw - Taco Bell
Chillicothe, OH
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CS
Marketing and Communications Assistant
Connecticut State Community College
Hartford, CT
- $37.74 USD / hour
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Nanny Needed For My Children In Honolulu
Care.com
Honolulu, HI
- $19 to $29 USD / hour
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Part Time Nanny For Month Old
Care.com
Falls, PA
- $15 to $25 USD / hour
- Part-time
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C
Family CoPilot Everyday Magic Maker
Care.com
Nashville, TN
- $25 to $28 USD / hour
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Tenure Track, Associate Professor of Nursing
University of St Thomas
St. Paul, MN
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Tenure Track, Assistant Professor of Nursing
University of St Thomas
St. Paul, MN
Added just now
CS
Web Developer
Connecticut State Community College
Hartford, CT
- $37.74 USD / hour
The Web Developer provides website development support for the Hartford Literature Anthology site. The Web Developer’s main function is to create a template in Word Press for the Hartford…
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Manager, Clinical Youth Diversion
Center for Justice Innovation
Queens, NY
- $90,000 to $105,000 USD / year
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Senior Software Engineer (Ansible Automation)
Sealing Technologies, a Parsons Company
Columbia, MD
- $127,000 to $157,000 USD / year
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CS
Student Resource Hub Assistant
Connecticut State Community College
Farmington, CT
- $43.7 USD / hour
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ST
Software Engineer (Infrastructure Automation)
Sealing Technologies, a Parsons Company
Columbia, MD
- $72,000 to $120,000 USD / year
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DSUS Site Manager
Daifuku
Pensacola, FL
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NannySitter Schedule Days And Times Are Flexible
Care.com
Duluth, GA
- $12 to $26 USD / hour
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Regional Sales Manager - Central Valley
PACE Supply
Stockton, CA

GPAC

CALL CENTER MANAGER

Sparks, NV, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Apply by: Jan 10, 2027
Posting language: English
Posted: Oct 12, 2026

Original job description

Call Center Manager – Financial Services Reno, Nevada | Relocation Candidates Welcome

Are you a people-focused contact center leader who knows how to coach high-performing teams, strengthen the customer experience, and use technology to improve results?

I’m partnering with a respected financial institution seeking a Call Center Manager to lead its Member Sales and Service Center in Reno. This is an excellent opportunity to influence team performance, service delivery, operational efficiency, and the continued development of a modern CCaaS environment.

What You’ll Lead

Coach, develop, and manage contact center employees
Drive service, sales, productivity, and team-performance goals
Monitor staffing, agent availability, wait times, abandonment rates, and service levels
Resolve escalated member concerns and complex operational issues
Oversee hiring, onboarding, training, retention, and performance reviews
Manage and continuously improve the organization’s CCaaS technology
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Lead projects that streamline processes and increase efficiency

What We’re Looking For

Three to five years of proven management experience and/or CCaaS technical experience
Strong coaching, team-development, and performance-management abilities
Experience managing contact center operations, service levels, and escalations
Excellent communication, problem-solving, and decision-making skills
Financial institution and consumer-lending experience preferred
Bachelor’s degree in business, finance, or a related field, or qualifying related experience
NMLS registration required
Ability to work onsite in Reno with moving to Hybrid 3 days/week- T,W,TH
Relocation assistance available

Why Consider This Opportunity?

Salary up to $100,000 depending on experience*
Lead and develop a customer-focused contact center team
Influence strategy, technology, processes, and service delivery
Gain hands-on exposure to CCaaS, AI, workforce management, and trend analytics
Participate in enterprise-wide projects and operational improvements
Build a long-term leadership career within financial services
Relocation candidates will be considered

All inquiries will be handled confidentially.

TO APPLY: send resumes to caroline.larkin@gogpac.com

Equal Opportunity Employer/Veterans/Disability

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More about this job

Skills

CALL
Customer experience
Sales
Coaching
Team building
Performance management
Communication skills
Problem solving
Decision making
Leadership

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