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Interim Head of Strategy & Operations, Full-Time
Our Minds Matter
Washington, DC
- Full-time
Lead change management strategies to ensure smooth adoption of new operational processes, structures, and tools across teams
Added 3 mins ago
Estimating Manager
CTI & Associates, Inc.
Richland, WA
Develop, implement, and maintain standardized estimating processes, tools, and best practices
Added 3 mins ago
Senior Director Analyst - Services GTM and AI Transformation
Gartner
Remote, United States
…data platforms, pricing engines, and services delivery / PSA…
Added 5 mins ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
…best practice and adopting AI and other technology-enabled tools. Because BD Support sits at the center of the BD function, you will also build trusted relationships with colleagues and…
Added 6 mins ago
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Diesel Tech/Heavy Equipment Mechanic Needed!
GPAC
Bismarck, ND
- $25 to $35 USD / hour
Utilize diagnostic tools and equipment to ensure accurate assessments and efficient repairs.
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Elmira, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Endicott, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Ithaca, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Binghamton, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Corning, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 6 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Horseheads, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 7 mins ago
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Corporate Food Safety & Quality Manager
GPAC
Auburn, NY
- $95,000 to $105,000 USD / year
…understanding of FDA food regulations, and experience utilizing quality tools to identify problems, analyze trends, and drive measurable…
Added 8 mins ago
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Operations Manager Manufacturing
GPAC
Algona, IA
- $80,000 to $130,000 USD / year
Drive continuous improvement initiatives using Lean, Six Sigma, and process mapping tools
Added 8 mins ago
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Operations Manager Manufacturing
GPAC
Pocahontas, IA
- $80,000 to $130,000 USD / year
Drive continuous improvement initiatives using Lean, Six Sigma, and process mapping tools
Added 8 mins ago
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Operations Manager Manufacturing
GPAC
Spencer, IA
- $80,000 to $130,000 USD / year
Drive continuous improvement initiatives using Lean, Six Sigma, and process mapping tools
Added 8 mins ago
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Slitter Rewinder Operator
GPAC
Cuyahoga Falls, OH
- $20 to $27 USD / hour
Basic math skills and ability to use measurement tools
Added 8 mins ago
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Slitter Rewinder Operator
GPAC
Akron, OH
- $20 to $27 USD / hour
Basic math skills and ability to use measurement tools
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Sparks, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Gardnerville, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Fernley, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Verdi, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Dayton, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Carson City, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CALL CENTER MANAGER
GPAC
Sparks, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CONTACT CENTER MANAGER
GPAC
Las Vegas, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience

GPAC

CALL CENTER MANAGER

Silver Springs, NV, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Apply by: Jan 10, 2027
Posting language: English
Posted: Oct 12, 2026

Original job description

Call Center Manager – Financial Services Reno, Nevada | Relocation Candidates Welcome

Are you a people-focused contact center leader who knows how to coach high-performing teams, strengthen the customer experience, and use technology to improve results?

I’m partnering with a respected financial institution seeking a Call Center Manager to lead its Member Sales and Service Center in Reno. This is an excellent opportunity to influence team performance, service delivery, operational efficiency, and the continued development of a modern CCaaS environment.

What You’ll Lead

Coach, develop, and manage contact center employees
Drive service, sales, productivity, and team-performance goals
Monitor staffing, agent availability, wait times, abandonment rates, and service levels
Resolve escalated member concerns and complex operational issues
Oversee hiring, onboarding, training, retention, and performance reviews
Manage and continuously improve the organization’s CCaaS technology
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Lead projects that streamline processes and increase efficiency

What We’re Looking For

Three to five years of proven management experience and/or CCaaS technical experience
Strong coaching, team-development, and performance-management abilities
Experience managing contact center operations, service levels, and escalations
Excellent communication, problem-solving, and decision-making skills
Financial institution and consumer-lending experience preferred
Bachelor’s degree in business, finance, or a related field, or qualifying related experience
NMLS registration required
Ability to work onsite in Reno with moving to Hybrid 3 days/week- T,W,TH
Relocation assistance available

Why Consider This Opportunity?

Salary up to $100,000 depending on experience*
Lead and develop a customer-focused contact center team
Influence strategy, technology, processes, and service delivery
Gain hands-on exposure to CCaaS, AI, workforce management, and trend analytics
Participate in enterprise-wide projects and operational improvements
Build a long-term leadership career within financial services
Relocation candidates will be considered

All inquiries will be handled confidentially.

TO APPLY: send resumes to caroline.larkin@gogpac.com

Equal Opportunity Employer/Veterans/Disability

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More about this job

Skills

CALL
Customer experience
Sales
Coaching
Team building
Performance management
Communication skills
Problem solving
Decision making
Leadership

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